• Administer and support ConnectWise, Microsoft Dynamics 365 Business Central, and Workday Adaptive Planning. • Manage application configuration, user access, system support, and documentation. • Design and build workflows using Power Automate, Power Apps, Copilot Studio, and Azure AI services. • Identify opportunities to automate manual and repetitive business processes. • Develop AI-enabled solutions to improve productivity and operational efficiency. • Collaborate with Enterprise IT, Security, Data, and Architecture teams on automation initiatives. • Support user training, knowledge sharing, and continuous process improvement.

• Provide on-site service and education to assigned client base to expand current plan enrollment and participation. • Increase savings levels, retain current participant base, and enhance the investment knowledge of plan participants. • Conduct one-on-one consultations on-site at employers, engaging participants and improving their outcomes in the areas of investment education, enrollment, savings rates, outside asset acquisition, and account level retention. • Give group education presentations on a wide variety of financial and retirement education topics to a diverse group of constituencies. • Host Annual Plan Reviews with key decision makers of employer sponsored retirement plans with a focus on plan trends, investment, and participant education outcomes. • Build and maintain positive working relationships with key plan level decision makers including elected officials, board members, union representatives, and C-suite administrators. • Proactively schedule, organize and effectively market all daily activities and onsite client visits. • Exceed all assigned production, activity, and service-related goals. • Record all daily activity in contact management systems accurately. • Identify and refer new group or individual business opportunities to the appropriate manager. • Represent MissionSquare at benefit fairs, conferences, and other special events which promote building retirement security for public sector employees. • Perform other duties as assigned.

• Perform road tests to confirm faults and repairs; • Inspect the vehicle according to the service request; • Diagnose mechanical and electrical faults through visual inspections and/or specialized equipment; • Use special tools properly; • Carry out work based on the information in the service orders; • Perform service inspections in accordance with manufacturer protocols; • Perform all low-complexity services; • Perform tests, calibrations and programming; • Execute operations according to manufacturer standards; • Complete intervention/service forms; • Document the warranty service order (S.O.) with diagnosis, cause and repair;

• Lead internal working groups with operations, procurement, logistics, legal and reputation teams, focusing on the operation of Grupo Boticário's own reverse logistics programs; • Analyze and manage qualitative and quantitative data for the circular economy pillars, provided by internal areas and partners, to achieve the Group's corporate targets and public commitments; • Develop and monitor evaluation indices for internal programs to recognize franchisees for their environmental performance (IAF); • Responsible for leading working group discussions on circular economy initiatives with the Group's international teams (Portugal, Colombia and the USA); • Responsible for strategy, financial feasibility and monitoring results of recycling supply-chain development programs with external partners (EPF and Reuso Recicla); • Provide technical and financial expertise on carbon credit mechanisms generated from the Group's recycling programs; • Structure the supply chain for PCR (post-consumer recycled) materials with suppliers and procurement teams, aiming to expand influence and develop more circular, by-design packaging; • Actively seek alternatives to increase the inclusion and circularity of PCR materials through innovation and partner technologies across other business areas such as store architecture and customer experience.