• The Production Planner will be responsible for translating customer demand into actionable production schedules that align with warehouse capacity and operational priorities. • The Production Planner will coordinate forecasts, manage work orders, communicate with customers and internal teams, monitor production progress, and support continuous process improvements through data analysis and AI-enabled workflows. • Communicate directly with customers to gather inbound and outbound forecasts. • Consolidate customer requirements into standardized production plans. • Translate customer demand into daily and weekly production schedules. • Create and maintain production schedules based on customer priorities and warehouse capacity. • Monitor production progress and ensure all required components are available before production begins. • Ensure warehouse activities remain aligned with production schedules and customer expectations. • Build strong customer relationships through proactive, professional communication. • Track production KPIs and operational performance. • Leverage AI tools to improve forecasting, reporting, documentation, and operational efficiency. • Identify opportunities to standardize processes and improve planning accuracy.

• Manage a team responsible for system incidents and N1, N2 and N3 support • Team budget management • System problem management • SRE / Reliability & Observability • Capacity, Availability & Continuity management • Vendor management

Role Description The Cloud Operations Lead owns end-to-end operational execution for Strategic Communications’ cloud reseller and managed customer lifecycle, with primary emphasis on AWS public sector customers, partner programs, and multi-cloud operations. This individual serves as the customer-facing operating lead for onboarding, payer and account transfers, provisioning, billing transitions, program funding, credits, reporting, renewals, escalations, and offboarding. This role converts commercial, contractual, security, billing, and technical requirements into coordinated actions across customers, Sales, Customer Success, Project Management, Engineering, Accounting, and cloud partners. The successful candidate can confidently explain how a transition will occur, identify required access and controls, assign clear ownership, maintain an auditable record, and drive work through completion. Key Responsibilities - Customer Lifecycle and Transition Leadership - Own the operational lifecycle for cloud reseller and managed customers from contract handoff through onboarding, steady-state operations, renewal, account transfer, and offboarding. - Lead customer-facing kickoff and transition meetings, explain the process in business and technical terms, establish roles and timelines, and maintain confidence throughout execution. - Plan and coordinate AWS payer and linked-account transfers, partner-of-record changes, account ownership changes, reseller transitions, access alignment, reporting continuity, and final acceptance. - Translate security, least-privilege access, billing, data, and operational requirements into an actionable transition plan in partnership with Engineering and Security stakeholders. - Serve as the named operational owner and escalation point for customer-impacting cloud operations issues, ensuring no request or transition stalls between departments. - Coordinate Customer Success and Project Management involvement while retaining accountability for the cloud-specific operational workstream and customer outcome. - AWS Partner Program, Funding, and Marketplace Operations - Operationalize approved AWS partner programs, incentives, discounts, credits, private offers, and funding mechanisms, including Migration Acceleration Program activities where applicable. - Work closely with alliance and partner-program owners to convert approvals and claims into accurate console actions, account-level application, customer billing treatment, and documented evidence. - Validate how credits, discounts, software commitments, and reseller benefits are applied across customer accounts and invoices, escalating discrepancies before customer or audit impact occurs. - Coordinate procurement and provisioning of AWS and partner licenses, subscriptions, Marketplace products, and related entitlements, with clear ownership from award through customer availability. - Maintain an auditable record of program actions, approvals, account changes, funding use, customer communications, and reconciliation status. - Monitor changes in AWS partner operations, billing requirements, and reseller processes, then update internal procedures and stakeholder guidance. - Cloud Billing, FinOps, and Platform Operations - Oversee operational use of CloudCheckr or successor FinOps and cloud management platforms for account inventory, billing, reporting, optimization, and customer visibility. - Maintain working knowledge of AWS Organizations, payer and linked-account structures, Cost and Usage Reports, billing exports, permissions, account ownership, and account transfer procedures. - Lead investigation and correction of billing, reporting, allocation, and categorization issues across cloud usage, Marketplace, professional services, discounts, credits, and customer invoices. - Reconcile data across cloud consoles, FinOps platforms, ticketing systems, contracts, distributor reports, and internal financial systems to preserve reporting accuracy and auditability. - Support customer FinOps discussions involving pricing, usage, commitments, savings opportunities, credit strategy, and operational implications, coordinating specialist support as needed. - Lead operational readiness for transitions between cloud management, billing, and reporting platforms, including data validation, automation testing, report continuity, and stakeholder adoption. - Process Governance and Operational Leadership - Design, maintain, and enforce standard operating procedures, responsibility matrices, checklists, escalation paths, and control points for recurring cloud operations processes. - Create a consistent intake and handoff model for new cloud customers, account transfers, partner-program actions, billing changes, license orders, and operational escalations. - Establish service expectations, aging thresholds, status reporting, and closure criteria so stakeholders can identify ownership, blockers, customer risk, and next actions at any time. - Lead cross-training and knowledge transfer to reduce dependency on any single employee for account transfers, billing administration, platform knowledge, or partner-program execution. - Provide functional leadership, coaching, and escalation support to cloud operations specialists and other contributors, whether or not they report directly to this role. - Identify recurring failure points, remove unnecessary handoffs, and implement practical automation while preserving financial, security, and audit controls. - Ensure required time, task, and operational records are maintained in TigerPaw/Rev.IO, Smartsheet, or designated systems of record. - Customer, Partner, and Cross-Functional Coordination - Serve as a trusted operational liaison among customers, AWS, distributors, cloud technology partners, and Strategic Communications stakeholders. - Communicate effectively with customer technical, security, procurement, and financial teams, including public sector stakeholders with regulated-environment requirements. - Partner with Sales and Solution Architecture during late-stage opportunities to validate transition feasibility, operational assumptions, billing structure, and post-award readiness. - Provide clear executive and operational status reporting, including decisions required, customer impact, financial exposure, security considerations, and recovery plans. - Support occasional customer and partner travel as business needs require. Qualifications - Bachelor’s degree in Business Administration, Operations, Information Systems, Technology, or a related field, or equivalent professional experience. - Five or more years of progressively responsible experience in cloud operations, cloud resale, FinOps, customer success, service delivery, or partner operations within an enterprise technology environment. - Direct experience working for an AWS partner, cloud reseller, distributor, managed service provider, or systems integrator, with practical responsibility for customer account and billing operations. - Demonstrated experience leading customer onboarding, payer or account transfers, reseller transitions, provisioning, billing changes, and operational escalations. - Hands-on working knowledge of the AWS Management Console and AWS billing structures, including payer and linked accounts, AWS Organizations, Cost and Usage Reports, permissions, credits, and account ownership processes. - Experience using CloudCheckr or a comparable FinOps or cloud management platform for billing, reporting, account administration, and customer operations. - Working knowledge of AWS partner discounts, incentives, credits, Marketplace transactions, private offers, funding programs, and reseller economics. - Strong customer-facing communication skills, including the ability to lead discussions involving security, access, billing, transition risk, and operational responsibility. - Proven ability to create and enforce SOPs, responsibility matrices, process controls, performance reporting, and auditable operational records. - Advanced organizational, prioritization, and issue-management skills in a fast-moving, cross-functional environment. Preferred Qualifications - Experience supporting AWS public sector customers or government-focused cloud programs. - Experience with AWS Migration Acceleration Program operations, partner funding claims, account-level credit application, or similar cloud incentive programs. - Familiarity with AWS Partner Central, ACE, AWS Marketplace, distributor or aggregator workflows, and cloud software licensing operations. - Working knowledge of Azure or Google Cloud reseller and customer operations. - Familiarity with FinOps practices, cloud commitments, optimization, and customer business reviews. - AWS certification, FinOps Certified Practitioner credential, or comparable cloud operations certification. - Awareness of NIST, FedRAMP, state security requirements, and public sector procurement considerations. - Proficiency with Microsoft Excel, Smartsheet, TigerPaw/Rev.IO, ticketing platforms, documentation tools, and operational dashboards. - Experience leading or mentoring operational personnel and building cross-functional service processes. Physical Requirements Work is generally sedentary in nature, but may require standing and walking for up to 20% of the time. The work environment is generally favorable. Lighting and temperature are reasonable. Work is generally performed within an office environment, with standard office equipment available. Require use of multiple computer monitors and software programs simultaneously, desk phone, mouse and keyboard. Benefits - Medical Insurance - Dental Insurance - Life Insurance - Vision Insurance - Long-term and Short-term Disability Insurance - 401k Plan - Paid Vacation Days - Paid Sick Days - Paid Holidays Other Benefits - Dog-friendly corporate office - Wellness incentives - Referral bonuses Screening Requirements - Background Check - Drug Testing

Role Description We are seeking an Operations Associate to join our Operations team, with responsibility for daily clearance and settlement, reconciliations, and asset servicing across our correspondent clearing platform. - Manage daily clearance and settlement activity at DTC and NSCC (CNS and non-CNS), including trade-for-trade, deliver orders, night cycle/day cycle processing, and exception resolution. - Monitor and resolve fails to deliver and fails to receive, including Reg SHO Rule 204 close-out obligations and buy-in processing. - Identify, track, and resolve possession and control, segregation, and margin deficits in coordination with Compliance and Risk. - Perform daily cash and position reconciliations between internal books and records, DTC, NSCC, and bank accounts; investigate and clear breaks in a timely manner. - Process the full lifecycle of corporate actions (mandatory and voluntary), including announcements, entitlements, elections, allocations to correspondents and customers, and post-event reconciliation. - Support correspondent broker-dealers with settlement, reconciliation, and asset servicing inquiries, delivering timely and accurate responses. - Support regulatory reporting, audits, and examinations as they relate to operations functions. Qualifications - Bachelor's degree in Finance, Economics, Business, or a related field. - 3–5 years of experience in clearing and settlement operations at a broker-dealer, clearing firm, or custodian. - Strong working knowledge of DTC and NSCC systems and processes (CNS, settlement, position management), and familiarity with corporate actions processing. - Experience with reconciliations, fails management, buy-ins, and deficit resolution. - Understanding of relevant regulatory requirements (e.g., Reg SHO, SEC Rules 15c3-3). - Strong attention to detail with the ability to process high volumes with accuracy under daily deadlines. - Excellent analytical, problem-solving, and communication skills. - Proficiency in Excel; SQL experience a plus. - Series 99 or 7 a plus. Benefits - UnitedHealthcare medical coverage (multiple plan tiers, including HDHP options) — company covers 90% of premium costs, effective your first day of employment. Dental and Vision included. - Health Savings Account (HSA) and Flexible Spending Account (FSA) options. - Paid Time Off — 20 accrued vacation days/yr, 6 sick days/yr (with carryover), 2 personal days/yr, and 1 volunteering day/yr. - 401(k) with a strong employer match — 100% match on the first 4% of employee contributions, immediately vested. - The salary range for this position is $75,000 – $90,000. Actual compensation will be determined based on experience, qualifications, and other job-related factors.