• Own the hands-on technical delivery of Workstream 1 — CMDB Stabilization & Governance (the lead workstream), including: Comprehensive CMDB data-quality assessment and remediation baseline across CI classes and relationship data • Remediation of ITSM-critical CI classes through data correction, reconciliation, and alignment with HAM/SAM data sources • Rebuild and alignment of service models for priority business and IT services using CSDM standards and stakeholder validation • Alignment of CIs to ITSM processes and establishment of a CMDB governance framework • Lead Workstream 2 — SAM Pro (ITAM) re-deployment, including: Detailed assessment of the failed SAM Pro deployment and analysis of existing SAM architecture, dependencies, and deployment • A phased SAM implementation plan and re-deploy aligned to stakeholder priorities and CMDB dependencies • Establishment of SAM governance processes and normalization of software/publisher data against the CMDB • Support Workstream 3 — ITSM Process Automation & Operational Efficiency, including: Assessment and optimization of incident management workflows, routing logic, SLA configurations, and escalation processes • Integration of Incident, Problem, and Change Management and evaluation of Integration Hub utilization • Definition and prioritization of automation use cases and operational efficiency recommendations • Support Workstream 4 — Platform Governance, including the platform-health dashboard (single-view for leadership with 5 core KPIs), process-owner assignments, and the quarterly OKR framework • Establish ServiceNow development and configuration standards and hands-on build the most complex components — business rules, script includes, transform maps, IntegrationHub/Flow Designer automations, and Discovery/Service Mapping configuration • Reconcile CMDB data against HAM/SAM and other authoritative sources and maintain data integrity over time • Partner with iTech AG Business Process Consultants and the client’s platform owners on process alignment and technical governance • Participate in Agile / Now Create ceremonies — sprint planning, backlog refinement, demos, and retrospectives — and contribute to technical documentation each sprint • Lead code and design reviews, enforce ServiceNow platform best practices, and mentor other developers on the engagement • Support platform upgrades, patching, and performance optimization, and troubleshoot and resolve defects and production support requests • Operate within the restricted federal environment (Dev/Test cloned from Production, limited Production access) and submit weekly time reporting

• Build and manage relationships with ServiceNow sales, partner, and solution teams. • Drive joint opportunity creation and customer engagement activities. • Position Acceldata as a strategic solution for CMDB data quality and governance challenges. • Expand existing integrations and joint value propositions across the ServiceNow ecosystem. • Collaborate with internal sales teams to pursue partner-led opportunities. • Support joint marketing campaigns, webinars, workshops, and executive engagements. • Track partner-generated pipeline and revenue metrics. • Serve as the primary liaison between Acceldata and ServiceNow stakeholders.

Role Description We are looking for a highly skilled Senior ServiceNow Developer with strong expertise in Telecom Service Management (TSM), Service Order Management for Telecom (SOMT), and Telecom Network Inventory (TNI). The role involves designing, developing, and implementing telecom solutions on the ServiceNow platform, working closely with architects and stakeholders to deliver scalable and high-performing solutions aligned with telecom business processes. - Develop solutions across TSM, SOMT, and TNI modules - Configure Business Rules, Script Includes, UI Policies, Client Scripts - Implement telecom workflows like order capture, decomposition, orchestration - Model telecom entities: services, circuits, devices, topology - Build integrations with OSS/BSS, NMS/EMS systems using REST/SOAP - Maintain CMDB aligned with CSDM - Collaborate with architects and stakeholders Qualifications - Strong ServiceNow development experience - Expertise in TSM, SOMT, or TNI modules - JavaScript, Glide APIs, Flow Designer - Integration experience (REST, SOAP, MID Server) - CMDB, CSDM knowledge - Understanding of telecom domain and OSS/BSS Requirements - ServiceNow CSA (Required) - CIS (Required; minimum 1) - CAD (Preferred) - Telecom certifications (Good to have) Soft Skills - Strong problem-solving and analytical skills - Good communication skills - Ability to work in agile teams - Detail-oriented mindset Work Mode PAN India Employment Type Full-Time Company Description Join our team at deepkorce and embark on a journey of growth and innovation.

Role Description We are seeking a highly skilled ServiceNow TNI (Telecom Network Inventory) Architect to design, architect, and implement telecom and network infrastructure solutions on the ServiceNow platform. The ideal candidate will have deep expertise in ServiceNow modules, including: - Telecom Network Inventory (TNI) - Telecom Service Management (TSM) - Service Order Management for Telecom (SOMT) You will drive architecture decisions, ensure scalable implementations, and align ServiceNow capabilities with evolving telecom business needs. Qualifications - Strong expertise in ServiceNow ITSM, ITOM, CMDB - Experience with ServiceNow TNI, Service Mapping, Discovery - Knowledge of network infrastructure and telecom lifecycle - Integration expertise (REST, SOAP, MID Server) - JavaScript, Glide APIs, Flow Designer - Data modeling & CSDM Requirements - 10+ years of experience in ServiceNow architecture, development, and telecom modules Benefits - Join our team at deepkorce and embark on a journey of growth and innovation.