• Partner closely with Sales, Account Management, Solutions Engineering, and Customer Success teams to support the full sales lifecycle for service supply chain contracts (spare parts logistics, forward stocking, reverse logistics, global trade management, field services). • Own and maintain accurate sales forecasting, pipeline management, and revenue reporting; deliver weekly/monthly/quarterly insights and dashboards to leadership on pipeline health, win rates, deal velocity, and quota attainment. • Administer and optimize the CRM system (e.g., HubSpot) – ensure data integrity, configure workflows, manage opportunity stages tailored to complex B2B service logistics deals, and drive adoption across the sales team. • Develop and/or support sales playbooks, quoting processes, pricing models, and approval workflows specific to multi-year service contracts, SLAs, and global fulfillment commitments. • Analyze sales performance metrics and identify trends/opportunities; create reports and presentations for executive reviews, sales QBRs, and board updates. • Support deal desk functions: review complex RFPs/RFIs, coordinate pricing & margin analysis, facilitate contract redlining handoffs to Legal, and ensure accurate configuration in quoting tools. • Drive sales process improvements and technology enhancements (e.g., integrating BI tools, AI-powered insights, or CPQ systems) to increase efficiency and scalability. • Act as the go-to expert on sales data and processes; train new hires and provide ongoing support to sellers on tools and best practices. • Contribute to annual planning cycles, including quota setting, territory alignment, and capacity planning for a global sales organization.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The role of the Manager, 2-1-1 Operations is to provide leadership for UWBG in all aspects of its 2-1-1 operations. The Manager leads all relevant 2-1-1 activities including: - Staff coordination - Service delivery - Data collection and reporting - Accreditation - Emergency management - Certification - Grant(s) compliance S/he creates and implements strategies to maintain and improve the daily operation of 2-1-1 and oversees all additional components of the daily operation of 2-1-1 and other duties as assigned by the Director, 211. Qualifications - Bachelor’s Degree in social work, organizational management, or related field required - Master’s Degree in Business, Public Administration, Non-Profit Management or related field preferred - At least 4-8 years employed in a 2-1-1 and/or call center, information and referral call center, and/or Alliance for Information and Referral Systems Accredited call center - At least 1-2 years of managerial experience in a call center preferred - Computer literacy, particularly in Microsoft Office - Experience can substitute for education on a 2 to 1 basis Requirements - Strong organizational skills - Excellent oral and written communication skills - Strong project management skills with timely and consistent attention to follow up - Personal leadership within a team environment – multi-tasker, self-motivated and takes initiative, shares credit and takes responsibility for actions - Effective problem solver and decision maker - Computer and telephony literate: MS Office Suite; database knowledge required - Must be willing to work non-standard work schedule including nights, weekends, holidays and other unusual hours Physical Requirements - Regularly required to communicate clearly and effectively, both orally and in writing - Must be able to transcribe information, read extensively, prepare and analyze data and figures, and operate a computer and other standard office equipment - Regular travel is required to UWBG facilities and community partner locations - Must possess a valid driver’s license, maintain an insured vehicle, and have reliable transportation - Ability to lift, carry, push, and/or pull objects weighing up to 25 pounds Required License/Registration/Certifications - Valid Kentucky Driver’s license required and a reliable insured automobile to be used for work-related travel, 0-25% of work time - Inform USA Community Resource Specialist (CRS) certification is required within one year of eligibility to maintain employment Work Environment - This position is 100% remote and must comply with the UWBG remote work policy - Home office must have reliable internet access and limited distractions - Occasional travel is required to outreach related events and UWBG staff meetings Expected Work Hours - Monday–Friday, 37.5 hours/week - Work schedule set within 7:30 AM–6:00 PM - Occasional evenings/weekends may be required Pre-Employment Screening Requirements - Any candidate offered a position may be required to pass pre-employment screenings as mandated by UWBG - These screenings may include a national background check, and Motor Vehicle Record (MVR) review Benefits - Full-time and exempt position with full benefits - 100% employer-paid premiums on employee-only health, dental, and vision plans - 3%-6% employer contributions to 401(k) - Employer-paid life/ADD and STD insurance - Generous parental leave policy, PTO, and more Salary $54,000 to $59,000 Annually. Salary commensurate with experience.

Job Description: Title: Compensation & Sales Performance Management (SPM) Administrator Location: Remote USA Vacancy: This is a new position The Impact You Will Have in This Role:  This role plays a critical part in driving revenue performance and operational excellence across the organization. By designing and managing scalable sales compensation programs, the Compensation & SPM Administrator ensures incentives align with business goals, enable accurate forecasting, and promote the right sales behaviors. This position safeguards financial accuracy and compliance, reduces risk, and delivers transparent reporting that builds trust with sales teams and leadership. As a key partner to Sales, Finance, HR, and Revenue Operations, this role helps create a high-performing, data-driven, and growth-ready sales organization. What You’ll Be Doing in This Role: Sales Compensation Plan Design & Administration - Own end-to-end design and administration of sales compensation plans across J.D. Power's business units, ensuring alignment to revenue targets and strategic business objectives - Configure and maintain compensation rules, plan structures, and payout logic and recommend an SPM infrastructure - Manage the quota allocation models that drive desired sales behaviors and territory coverage across customer success and sales teams - Document compensation plan terms, eligibility criteria, performance metrics, and calculation methodologies for transparency and auditability - Partner with Sales Leadership and FP&A to translate strategic priorities into executable compensation structures during annual planning cycles Commission Calculation & Payment Execution - Execute accurate and timely commission calculations for sales teams, ensuring data integrity across complex calculation scenarios - Manage monthly commission processing workflows including data validation, calculation runs, dispute resolution, and payment coordination - Partner with EBA and Finance to identify and integrate compensation data from JD Power’s systems to support seamless Lead to Cash workflows - Establish audit controls and reconciliation processes to ensure compensation payment accuracy and financial compliance - Develop and maintain calculation testing protocols and validation checkpoints to prevent errors before payments are processed - Coordinate with Finance and Payroll teams to ensure timely commission disbursement aligned to company payment schedules Attainment Tracking, Reporting & Dispute Management - Track sales performance attainment against quotas and produce compensation reporting for sales representatives, managers, and executive leadership - Build dashboards and analytics that provide real-time visibility into commission earnings, quota achievement, and payout forecasts - Design intuitive attainment reports that empower sales teams to understand their performance and earning potential throughout the period - Own dispute resolution processes, investigating calculation discrepancies, resolving data quality issues, and ensuring fair outcomes for sales representatives - Partner with Revenue Operations teams to ensure accurate opportunity data, closed-won bookings, and revenue recognition flow into SPM calculations - Establish SLAs for dispute resolution and maintain documentation of calculation methodologies to support audit inquiries SPM Platform Optimization & Cross-Functional Partnership - Serve as primary business owner of the SPM platform, defining system requirements, configuration enhancements, and integration priorities - Drive SPM system implementation including workflow automation, user experience improvements, and reporting capability enhancements - Partner with Corporate IT's Enterprise Business Applications team on technical integration architecture - Collaborate with HR and Legal to ensure compensation plan compliance with labor regulations, tax requirements, and company policies - Lead user enablement initiatives including training programs, documentation, and self-service resources for sales teams and managers - Evaluate emerging SPM technologies and capabilities to ensure J.D. Power maintains best-in-class compensation administration infrastructure Qualifications of this Role: - 3-5 years of progressive experience in sales compensation administration, revenue operations, or sales operations roles - Proven track record as the business owner for SPM platform administration in complex, multi-business unit organizations - Deep expertise with enterprise SPM platforms (Xactly, SAP Commissions, Varicent, CaptivateIQ, or similar) including plan configuration, calculation rules, and workflow design - Demonstrated success designing and administering sales compensation plans that drive desired behaviors and align to business strategy - Strong understanding of Lead to Cash business processes and data integrations across CRM, CPQ, ERP, and HRIS systems - Experience managing commission calculations, dispute resolution, and payment processes with exceptional attention to accuracy and detail - Proven ability partnering with Finance, FP&A, Sales Leadership, and HR teams to translate business objectives into compensation structures - Analytical mindset with strong Excel/data analysis skills and ability to troubleshoot complex calculation scenarios - Experience with compensation plan consolidation or post-acquisition harmonization valued but not required - Bachelor's degree in Business Administration, Finance, Accounting, Information Systems, or related field required - SPM platform certifications valued but not required - compensation design expertise and business acumen more important than technical certifications Knowledge & Skills - Business-level fluency in SPM platforms (Xactly, SAP Commissions, or similar) - deep enough to configure plans, design rules, and troubleshoot calculations, but partnering with IT on technical integrations - Strong understanding of sales compensation principles including quota setting, territory design, plan structures, payout curves, and incentive mechanics that drive performance - Experience defining business requirements for compensation data integrations across Salesforce CRM, CPQ systems, NetSuite ERP, and Workday HRIS - Ability to partner effectively with technical teams on data mapping, API integrations, and system architecture discussions while maintaining business ownership - Working knowledge of commission calculation logic, proration rules, clawback provisions, and complex compensation scenarios - Strong analytical skills with advanced Excel expertise for modeling compensation scenarios, performing reconciliations, and validating calculation accuracy - Understanding of revenue recognition principles and how booking data flows from CRM through CPQ to compensation calculations - Experience with data visualization and reporting tools (Tableau, Power BI, Excel dashboards) sufficient to define attainment tracking and compensation reporting requirements - Ability to translate complex compensation plans into clear documentation, user-friendly communications, and training materials for sales teams - Understanding of when to own compensation design decisions vs. partner with Finance, Legal, or IT on policy, compliance, or technical integration matters - Strong attention to detail and process discipline to ensure accuracy in high-stakes financial calculations affecting sales team earnings The Hiring Manager says:  This is a highly visible role that sits at the center of Sales, Finance, and Operations. I’m looking for someone who can bring both strategic thinking and operational precision — someone who understands that compensation is more than payouts; it’s how we drive the right behaviors and fuel growth. If you enjoy building structure, solving complex problems, and creating clarity in fast-moving environments, you’ll thrive here. The right person won’t just manage our compensation programs — they’ll elevate them This position has a starting salary range of $144,000 - 150,000 USD per year. This is the range we reasonably and in good faith expect to pay for the role at the time of posting. An employee’s pay within the range is determined by a number of factors, including relevant skills, education, qualifications, experience, performance, business or organizational needs, and geographic location. Company Mission J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients’ toughest challenges. Our Values We POWER Our Customer's Success We are Innovative, Collaborative and Grounded in Data We Make Things Easy We Get It Done We Start with Trust & Prove it Everyday J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Should you require accommodations during the recruitment and selection process, please reach out to tarecruitment@jdpa.com. J.D. Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, J.D. Power has international sites and J.D. Power uses resources located throughout the world. J.D. Power may from time to time also use third parties to act on J.D. Power’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within J.D. Power group of companies as well as to third parties acting on J.D. Power’s behalf, including also transfers to servers and databases outside the country where you provided J.D. Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here. To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As the Sales Support Specialist for our Patient Care Solutions product line, you will drive daily field sales operations efficiency and accuracy by providing administrative and tactical support to the field sales teams. - Order package submission - Quote edits - Change orders and concession workflow creation/closure - Analytical work and report processing - Management of department communication needs This is a remote role that requires the ability to work from home in a dedicated office space, free from distraction with a high-speed internet connection. Qualifications - College degree OR High School diploma / GED and 2+ years’ experience in customer service or field support role - Proficient in use of Microsoft Office - Demonstrated ability to work under pressure against tight deadlines, with accuracy - Willingness to work extended hours at quarter close - Legal authorization to work in the U.S. is required Requirements - Detail oriented mindset strongly desired - Knowledge and experience working with PCS products, services, and teams - GE systems knowledge - Experience working as a support person for the field - Prior experience supporting a Sales team - Experience with quotation and/or order entry processes and tools (Salesforce.com, etc.) - Basic understanding of Inquiry To Order (ITO) & Order to Remittance (OTR) processes - Basic understanding of technical/medical equipment and services, preferred knowledge Benefits - Great work environment - Professional development - Challenging careers - Competitive compensation