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J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients’ toughest challenges. We POWER Our Customer's Success We are Innovative, Collaborative and Grounded in Data We Make Things Easy We Get It Done We Start with Trust & Prove it Everyday
Compensation & Sales Performance Management (SPM) Administrator
Location
United States
Posted
101 days ago
Salary
$144K - $150K / year
Seniority
Mid Level
Job Description
Compensation & Sales Performance Management (SPM) Administrator
J.D. Power
Job Description: Title: Compensation & Sales Performance Management (SPM) Administrator Location: Remote USA Vacancy: This is a new position The Impact You Will Have in This Role: This role plays a critical part in driving revenue performance and operational excellence across the organization. By designing and managing scalable sales compensation programs, the Compensation & SPM Administrator ensures incentives align with business goals, enable accurate forecasting, and promote the right sales behaviors. This position safeguards financial accuracy and compliance, reduces risk, and delivers transparent reporting that builds trust with sales teams and leadership. As a key partner to Sales, Finance, HR, and Revenue Operations, this role helps create a high-performing, data-driven, and growth-ready sales organization. What You’ll Be Doing in This Role: Sales Compensation Plan Design & Administration - Own end-to-end design and administration of sales compensation plans across J.D. Power's business units, ensuring alignment to revenue targets and strategic business objectives - Configure and maintain compensation rules, plan structures, and payout logic and recommend an SPM infrastructure - Manage the quota allocation models that drive desired sales behaviors and territory coverage across customer success and sales teams - Document compensation plan terms, eligibility criteria, performance metrics, and calculation methodologies for transparency and auditability - Partner with Sales Leadership and FP&A to translate strategic priorities into executable compensation structures during annual planning cycles Commission Calculation & Payment Execution - Execute accurate and timely commission calculations for sales teams, ensuring data integrity across complex calculation scenarios - Manage monthly commission processing workflows including data validation, calculation runs, dispute resolution, and payment coordination - Partner with EBA and Finance to identify and integrate compensation data from JD Power’s systems to support seamless Lead to Cash workflows - Establish audit controls and reconciliation processes to ensure compensation payment accuracy and financial compliance - Develop and maintain calculation testing protocols and validation checkpoints to prevent errors before payments are processed - Coordinate with Finance and Payroll teams to ensure timely commission disbursement aligned to company payment schedules Attainment Tracking, Reporting & Dispute Management - Track sales performance attainment against quotas and produce compensation reporting for sales representatives, managers, and executive leadership - Build dashboards and analytics that provide real-time visibility into commission earnings, quota achievement, and payout forecasts - Design intuitive attainment reports that empower sales teams to understand their performance and earning potential throughout the period - Own dispute resolution processes, investigating calculation discrepancies, resolving data quality issues, and ensuring fair outcomes for sales representatives - Partner with Revenue Operations teams to ensure accurate opportunity data, closed-won bookings, and revenue recognition flow into SPM calculations - Establish SLAs for dispute resolution and maintain documentation of calculation methodologies to support audit inquiries SPM Platform Optimization & Cross-Functional Partnership - Serve as primary business owner of the SPM platform, defining system requirements, configuration enhancements, and integration priorities - Drive SPM system implementation including workflow automation, user experience improvements, and reporting capability enhancements - Partner with Corporate IT's Enterprise Business Applications team on technical integration architecture - Collaborate with HR and Legal to ensure compensation plan compliance with labor regulations, tax requirements, and company policies - Lead user enablement initiatives including training programs, documentation, and self-service resources for sales teams and managers - Evaluate emerging SPM technologies and capabilities to ensure J.D. Power maintains best-in-class compensation administration infrastructure Qualifications of this Role: - 3-5 years of progressive experience in sales compensation administration, revenue operations, or sales operations roles - Proven track record as the business owner for SPM platform administration in complex, multi-business unit organizations - Deep expertise with enterprise SPM platforms (Xactly, SAP Commissions, Varicent, CaptivateIQ, or similar) including plan configuration, calculation rules, and workflow design - Demonstrated success designing and administering sales compensation plans that drive desired behaviors and align to business strategy - Strong understanding of Lead to Cash business processes and data integrations across CRM, CPQ, ERP, and HRIS systems - Experience managing commission calculations, dispute resolution, and payment processes with exceptional attention to accuracy and detail - Proven ability partnering with Finance, FP&A, Sales Leadership, and HR teams to translate business objectives into compensation structures - Analytical mindset with strong Excel/data analysis skills and ability to troubleshoot complex calculation scenarios - Experience with compensation plan consolidation or post-acquisition harmonization valued but not required - Bachelor's degree in Business Administration, Finance, Accounting, Information Systems, or related field required - SPM platform certifications valued but not required - compensation design expertise and business acumen more important than technical certifications Knowledge & Skills - Business-level fluency in SPM platforms (Xactly, SAP Commissions, or similar) - deep enough to configure plans, design rules, and troubleshoot calculations, but partnering with IT on technical integrations - Strong understanding of sales compensation principles including quota setting, territory design, plan structures, payout curves, and incentive mechanics that drive performance - Experience defining business requirements for compensation data integrations across Salesforce CRM, CPQ systems, NetSuite ERP, and Workday HRIS - Ability to partner effectively with technical teams on data mapping, API integrations, and system architecture discussions while maintaining business ownership - Working knowledge of commission calculation logic, proration rules, clawback provisions, and complex compensation scenarios - Strong analytical skills with advanced Excel expertise for modeling compensation scenarios, performing reconciliations, and validating calculation accuracy - Understanding of revenue recognition principles and how booking data flows from CRM through CPQ to compensation calculations - Experience with data visualization and reporting tools (Tableau, Power BI, Excel dashboards) sufficient to define attainment tracking and compensation reporting requirements - Ability to translate complex compensation plans into clear documentation, user-friendly communications, and training materials for sales teams - Understanding of when to own compensation design decisions vs. partner with Finance, Legal, or IT on policy, compliance, or technical integration matters - Strong attention to detail and process discipline to ensure accuracy in high-stakes financial calculations affecting sales team earnings The Hiring Manager says: This is a highly visible role that sits at the center of Sales, Finance, and Operations. I’m looking for someone who can bring both strategic thinking and operational precision — someone who understands that compensation is more than payouts; it’s how we drive the right behaviors and fuel growth. If you enjoy building structure, solving complex problems, and creating clarity in fast-moving environments, you’ll thrive here. The right person won’t just manage our compensation programs — they’ll elevate them This position has a starting salary range of $144,000 - 150,000 USD per year. This is the range we reasonably and in good faith expect to pay for the role at the time of posting. An employee’s pay within the range is determined by a number of factors, including relevant skills, education, qualifications, experience, performance, business or organizational needs, and geographic location. Company Mission J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients’ toughest challenges. Our Values We POWER Our Customer's Success We are Innovative, Collaborative and Grounded in Data We Make Things Easy We Get It Done We Start with Trust & Prove it Everyday J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Should you require accommodations during the recruitment and selection process, please reach out to tarecruitment@jdpa.com. J.D. Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, J.D. Power has international sites and J.D. Power uses resources located throughout the world. J.D. Power may from time to time also use third parties to act on J.D. Power’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within J.D. Power group of companies as well as to third parties acting on J.D. Power’s behalf, including also transfers to servers and databases outside the country where you provided J.D. Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here. To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.
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