Role Description This is a remote role that may only be hired in the following locations: AZ, CO, NM, UT, CA, OR, or WA. First Citizens Equipment Finance is a full-service, vendor-centric lending/leasing business unit. We provide a wide array of lending and leasing products/solutions to customers ranging in size from small/medium businesses to enterprise entities through its affiliation/alignment with OEM equipment vendors, their distributors, resellers, and dealers. This position is responsible for mid to high level sales for the Technology division of First Citizens Bank Equipment Finance by securing mid to large complex retail installment contracts from dealers. Responsibilities include: - Providing routine and non-routine established solutions to clients by assessing and understanding the scope of their project and offering the appropriate financing for their needs. - Ensuring all credit decisions and application processing programs provide value for both dealers and the Bank. - Growing existing relationships and developing new relationships within assigned clients by meeting quotas of new business volume and other targets such as applications, number of sales presentations, and number of outbound sales calls. - Generating profitable lease transactions that produce new business volume. Responsibilities - Sales: - Presents, promotes, and sells products/services to existing and prospective vendors and customers. - Performs cost-benefit and needs analysis of existing/potential customers to meet their needs. - Troubleshoots complex issues and complaints involving internal and external parties for other representatives. - Measured by funded volume as a percentage of quota. - Business Support: - Initiates cold calling vendor/customer leads and may review/supply leads list for other reps. - Maintains a database of vendor relationships, opportunities, and leads that record activity and statistics on each outbound call. - Creates reports and aggregates data on customer needs, problems, interests, and competitive activities, which includes suggestions for new products and services. - May present information in PowerPoint to management. - Relationship Development: - Develops and maintains positive business and customer relationships. - Business Proficiency: - May provide mentorship to lower-level representatives. - Keeps abreast of best practices and promotional trends. Qualifications - Basic Qualifications: - Bachelor's Degree and 4 years of experience in Equipment Finance or Commercial Sales - -OR- - High School Diploma or GED and 8 years of experience in Equipment Finance or Commercial Sales. - Preferred Qualifications: - Strong understanding of the Technology reseller market - Experience in sales techniques (effective needs analysis, negotiation, and closing) - Leasing/Finance background is a plus. - Ability to build rapport over the phone. - Demonstration of a high level of initiative - Strong organization and follow-up skills - Strong knowledge of lease transactions including pricing, credit, and documentation - The ability to work independently but also demonstrates performance in a team setting (work with Sales Support in Jax location) - Strong Sales and interpersonal skills - Knowledge or experience using CRM (such as SFDC) a plus. Benefits - The base pay for this position is relative to your experience but the range is generally $100,000 - $125,000 per year. - Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. - For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. - Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. - More information can be found at First Citizens Bank Benefits .

• Conduct a high volume of outbound cold calls to restaurant owners and operators. • Introduce the company's software solution in a clear and engaging way. • Capture prospects' attention and generate interest quickly. • Follow structured sales scripts while keeping conversations natural. • Adapt your approach based on each prospect's needs and business. • Identify whether prospects match the ideal customer profile. • Understand how they currently manage operations, inventory, labor, food costs, and profitability. • Discover operational pain points and business challenges. • Assess buying potential and determine if a product demonstration is appropriate. • Focus on booking qualified meetings rather than maximizing appointment volume. • Conduct initial discovery conversations around operational topics. • Schedule qualified product demonstrations. • Maintain accurate CRM records and document calls. • Meet outbound activity and appointment targets. • Continuously improve sales performance through feedback and training.

• Own the top-of-funnel pipeline generation for assigned EMEA territories — consistently delivering a volume of qualified meetings that meets or exceeds monthly and quarterly targets. • Maintain a structured, data-driven outbound prospecting motion — building and executing multi-touch, multi-channel sequences across phone, email, LinkedIn, and social that reach senior CX, IT, and operations decision-makers at target EMEA enterprise accounts. • Qualify inbound leads from marketing campaigns, events, and website activity — rapidly assessing fit, intent, and timing, and advancing qualified prospects to the appropriate Account Executive. • Act as the first commercial representation of Omilia in EMEA prospect interactions — communicating Omilia's value proposition clearly and compellingly across diverse European markets and cultural contexts. • Maintain accurate and complete records of all prospecting activity in Salesforce — ensuring that the Sales Director has full visibility of pipeline generation activity, conversion rates, and outreach performance across the EMEA region. • Research, identify, and build targeted prospect lists for assigned EMEA territories — drawing on Salesforce, LinkedIn Sales Navigator, ZoomInfo, and other intelligence tools to map target accounts, identify buying centres, and pinpoint senior decision-makers across CX, IT, contact centre operations, and digital transformation functions. • Execute structured multi-touch outbound sequences — combining personalised cold email, phone outreach, LinkedIn engagement, and social selling to engage senior prospects at target EMEA enterprise accounts across priority verticals including financial services, insurance, telecommunications, utilities, healthcare, and public sector. • Craft compelling, personalised outreach in English and relevant EMEA languages as applicable — connecting Omilia's conversational AI and contact centre capabilities to each prospect's known business challenges and demonstrating genuine understanding of each target account and market context. • Conduct high-quality discovery conversations with senior prospects — qualifying on budget authority, need, and timing, uncovering the prospect's contact centre environment and automation objectives, and building sufficient interest and context to secure a substantive first meeting for the Account Executive. • Adapt outreach approach and communication style to the distinct procurement cultures and business norms of assigned EMEA markets — recognising that prospecting into UK and German enterprises, for example, requires meaningfully different tone, cadence, and messaging. • Respond to inbound leads from marketing campaigns, content downloads, event registrations, and website enquiries within agreed SLAs — assessing fit and intent rapidly and advancing qualified prospects through to AE handover. • Partner with the marketing team on EMEA campaign follow-up — ensuring that leads generated from webinars, events, and digital campaigns are worked promptly and effectively, and providing feedback on lead quality and regional relevance to improve targeting. • Work closely with assigned EMEA Account Executives to align prospecting activity to territory priorities — understanding each AE's target account list, preferred verticals, and current pipeline gaps, and focusing outbound effort accordingly. • Prepare and deliver clear, structured meeting briefs for AEs prior to each booked discovery call — summarising the prospect's role, company context, key business challenges, and the conversation that led to the meeting. • Participate in joint account planning sessions with AEs — contributing outbound intelligence, contact mapping, and engagement history to inform EMEA territory strategy. • Develop and maintain a working knowledge of Omilia's product portfolio — OCP, miniApps, Pathfinder, CoPilot, TalkGuard, and OptimizeIQ — sufficient to hold an intelligent first conversation with a senior prospect, articulate Omilia's key differentiators, and connect platform capabilities to common contact centre pain points across EMEA verticals. • Maintain awareness of GDPR and the EU AI Act as they relate to enterprise AI and contact centre deployments — sufficient to address basic compliance questions in initial prospect conversations and position Omilia credibly in the European regulatory context. • Stay current with Omilia's EMEA target verticals, competitive landscape, and key industry trends — ensuring that outreach messaging reflects current market context and positions Omilia credibly against incumbent CCaaS and IVR vendors active in European markets. • Maintain Salesforce as the system of record for all prospecting activity — logging calls, emails, LinkedIn touches, meetings booked, and pipeline progression accurately and consistently. • Track and report on personal KPIs — including outreach volume, connection rates, meeting booking rates, and pipeline contribution — and use this data to continuously refine messaging, sequencing, and targeting across EMEA markets. • Participate in regular pipeline reviews and coaching sessions with the Sales Director — sharing what is working, identifying regional blockers, and incorporating feedback to improve performance. • Occasionally travel within EMEA to support trade shows, industry events, and internal sales team meetings — up to 10% of the time.

• The Sales Development Representative represents Hustler Marketing to potential new clients and drives new business through proactive outbound. • You build and work your own pipeline through a multi-channel outbound strategy, then take those opportunities through discovery and sales calls to closed deals. • The focus is selling our digital agency services primarily to DTC brands. • As part of the Sales Team, you run outbound campaigns, deliver strong discovery and sales calls over Zoom/Google Meet, and represent Hustler Marketing in the best possible way. • You source, qualify, and prepare future clients, then carry them through the sales conversation yourself. • This is a hands-on role across the full sales process, so a thorough understanding of our services is essential. • It calls for strong sales skills, creativity, comfort with data, and real fluency with modern outbound tooling and AI. • You are expected to use AI for efficiency and automation wherever it makes the work faster and better, and to operate autonomously most of the time, while staying structured, efficient, and approachable in a remote environment. • The Sales Development Representative reports directly to the Vice President and Managing Director and is the liaison between prospective clients and our internal teams at Hustler Marketing. • Building and owning your outbound pipeline, contacting new clients across cold email, LinkedIn, cold calls, and other channels. • Running discovery and sales calls over Zoom/Google Meet, from first conversation through to close. • Selling our digital agency services primarily to DTC brands, tailoring the pitch to each prospect. • Researching and qualifying prospects against our ideal client profile to confirm fit for Hustler Marketing. • Proactively finding new business in our target DTC market and spotting adjacent segments worth pursuing. • Owning and managing the CRM, keeping records clean, accurate, and current, and reporting progress to the Vice President and Managing Director. • Using AI and automation to make outbound, research, personalization, and follow-up more efficient, and testing new tools that improve output. • Digging into our sales processes to find friction and improve them, including trialing new strategies and measuring results, and suggesting better ways to work. • Making follow-up calls and running nurturing sequences for prospects and assigned leads. • Upselling current clients from one-off services to retainers or recurring work. • Reporting weekly to the Vice President and Managing Director on activity and results. • Supporting onboarding of new clients alongside Account Managers, Strategists, and Department Heads. • Managing key client relationships and helping close strategic opportunities, guiding clients through the sales and onboarding process. • Ensuring a smooth and successful onboarding for new clients.