• Manage and adjust a fast-changing weekly schedule, including short-notice changes (e.g., arranging an urgent call within the hour). • Coordinate meetings and calls via Google Meet and other Google Workspace tools. • Research and present travel options on short notice — flights, hotels, and rental options — often with multiple choices for His Excellency to select from. • Make bookings and reservations (restaurants, accommodation, travel) sometimes on evenings or weekends. • Handle ad hoc purchasing requests (e.g., sourcing and buying specific items on request). • Field and prioritize multiple simultaneous requests (up to 5 in a minute), keeping track of each accurately. • Be available for urgent, time-sensitive requests outside standard hours, including evening calls (around 8 PM) and weekend requests. • Communicate primarily via WhatsApp (or similar messaging apps).

• Proactively manage complex calendars, coordinate internal and external meetings, and resolve scheduling conflicts before they impact the business day. • Draft, review, and organize correspondence on behalf of leadership. Act as a welcoming, professional point of contact for external partners, retail clients, and team members. • Prepare meeting agendas, compile background information, and document actionable next steps to ensure leadership enters every discussion fully prepared. • Coordinate travel arrangements and detailed itineraries, ensuring seamless transitions between office locations, showrooms, or client visits. • Process executive expense reports, organize digital files, and maintain confidential business documentation with high discretion.

• Assist Lien Analysts with organizing and managing medical bills, liens, and supporting documentation. • Contact medical providers to verify account balances, request billing information, and ensure claims are billed to insurance when appropriate. • Prepare and organize closing documents and other case-related correspondence. • Maintain accurate and up-to-date client records within the case management system. • Review files for accuracy and identify billing discrepancies or missing documentation. • Track outstanding requests and follow up with providers to ensure timely responses. • Prioritize multiple tasks while meeting deadlines in a high-volume environment. • Provide administrative support to ensure cases move efficiently through the settlement process.

• Open auto insurance claims with liability and first-party carriers • Verify insurance coverage and policy information • Obtain liability decisions and claim status updates • Follow up with adjusters regarding pending claims • Document all claim activity in the case management system • Assist clients with property damage claims • Coordinate vehicle inspections, estimates, repairs, and total loss claims • Communicate with insurance companies regarding rental vehicles and settlements • Follow up until property damage claims are resolved • Request and gather insurance declarations, photographs, and other claim documents • Upload and organize documents within the case management system • Maintain accurate notes and records • Monitor task lists and follow-up deadlines • Assist with general file maintenance