Role Description The Packaging vertical within NielsenIQ is looking for an enthusiastic and client-focused professional with a passion for data, insights, and customer engagement to join our growing team as a Client Engagement Manager, reporting into the Global Packaging Leader. This role will support strategic global clients by helping them maximize the value of NielsenIQ's data, platforms, and solutions while delivering actionable insights that drive business decisions. - Serve as the primary client engagement point person for strategic clients, building strong and trusted relationships. - Support clients in answering key business questions and making recommendations through the use of NielsenIQ data, platforms, dashboards, and reporting tools covering RMS, NPI, Omni and AI enabled enhancements. - Proactively analyze market, category, consumer, and industry data to identify trends, opportunities, and actionable insights to take to strategic clients. - Develop recurring and ad hoc reports, presentations, and insight-driven recommendations for clients. - Partner with global Analytics and Operations teams to ensure timely and high-quality delivery of client requests and projects. - Translate complex datasets into clear business stories and recommendations for both technical and non-technical audiences. - Deliver client training sessions and onboarding programs, helping users navigate and maximize NielsenIQ platforms, databases, dashboards, and reporting solutions. - Drive adoption and engagement of NielsenIQ tools by educating clients on best practices and use cases. - Identify and communicate market trends related to FMCG, Packaging, Sustainability, Retail, and eCommerce and work with the sales team to uncover additional solutions to sell. - Collaborate with cross-functional stakeholders to support the continued growth of the Packaging vertical. Qualifications - 3-6 years of experience in Consumer Insights, Market Research, FMCG, Analytics Consulting, Customer Success, Client Services, Category Management, or Account Management. - Bachelor's degree required. - Strong analytical skills with the ability to interpret data and generate meaningful business insights. - Demonstrated experience working directly with clients and presenting findings to business stakeholders. - Advanced proficiency in Microsoft Excel and experience working with dashboards, analytics platforms, or business intelligence tools. - Excellent organizational skills and attention to details. - Strong communication, presentation, and storytelling skills. - Experience delivering client trainings, workshops, or platform enablement sessions is highly preferred. - Ability to work independently in a remote and globally matrixed environment. - Advanced English communication skills (written and verbal) are required. - Previous experience with NielsenIQ solutions, consumer panel data, retail measurement data, or similar research platforms is a plus. Requirements - Ideal backgrounds include candidates from organizations such as NielsenIQ, Kantar, Ipsos, Circana, GfK, Dunnhumby, YouGov, Euromonitor, or Consumer Insights, Category Management, and Analytics teams within FMCG companies. Benefits - Flexible working environment - Volunteer time off - LinkedIn Learning - Employee-Assistance-Program (EAP)

• Develop and maintain trusted advisor relationships with Federal, State, Local, and Education customers, ensuring long-term customer success and retention. • Effectively partner with a broad range of customers, focusing on delivering consistent, high-quality engagement and ensuring success for customers of various industries and sizes • Build effective curated customer experiences with the ZeroFox platform and larger operating environment • Execute and refine scalable enablement programs, including building customer champions and engaging with various customers, assets and programs • Provide advice and guidance as a subject matter expert to ensure successful ongoing usage of and value from the ZeroFox platform configuration • Act as a liaison with technical support leads for all requests for new platform configuration and changes to use cases within the customer environment • Design and develop innovative solutions to customer requirements using ZeroFox’s platform and/or integrations to customer technologies, including API-based integrations • Deliver web-based training to user groups to support organizational adoption • Conduct discovery and education activities to identify opportunities for ZeroFox usage across organizational functions and processes • Serve as a frontline technical resource for “best practice” and informal customer questions • Initiate engagement with other ZeroFox resources when needed as a customer advocate to ensure speedy resolution of customer issues • Engage with ZeroFox internal organizations including Product, Customer Operations, Services, etc. to streamline customer experiences and product enhancements, particularly by identifying trends across customers • Maintain current functional and technical knowledge of ZeroFox service options • Help to document best practices in developing and using ZeroFox solutions • Conduct efficient, targeted, and impactful consultations, identifying key customer needs and tailoring solutions to their business goals; in turn driving adoption, maturity and growth

Role Description The Durable Medical Equipment (DME) Customer Order Senior Manager is responsible for leading the day-to-day and tactical execution of Kestra's Order Processing team through a group of COS managers. The Senior Manager partners closely with Revenue Cycle leadership to execute strategic initiatives, optimize workflows, and scale operations to support organizational growth while maintaining an exceptional customer and patient experience. As a leader of leaders, this position is responsible for developing management talent, driving accountability, and fostering a culture of collaboration, continuous improvement, and customer focus. The Senior Manager serves as a key escalation point for complex operational issues and works cross-functionally to remove barriers, improve performance, and ensure operational excellence. This role regularly engages with sales leadership, healthcare providers, payors, referral sources, and patients to resolve complex issues and ensure the timely and accurate processing of customer orders. Through effective leadership, performance management, and operational oversight, the Senior Manager drives consistent execution and sustainable business results across the function. Essential Duties - Lead and develop a team of Customer Order Managers, establishing clear accountability for operational performance, team member engagement, and talent development. - Coach and mentor managers to strengthen leadership effectiveness, decision-making capabilities, change management skills, and organizational influence. - Establish leadership expectations, operating rhythms, and performance standards that drive consistency and accountability across all Customer Order teams. - Evaluate leadership effectiveness across Customer Order teams, providing coaching, development planning, and performance management to build a strong pipeline of future leaders. - Oversee workforce planning and organizational design decisions, ensuring management structures, team capacity, and leadership coverage align with evolving business needs. - Lead the execution of the Benefit Verification automation and AI roadmap, including prioritization, business case development, and delivery oversight. - Partner with Revenue Cycle leadership to evolve the Benefit Verification target operating model, including outsourced mix, span of control, shift coverage, workforce planning, and org. - Anticipate and shape the response to payer, regulatory, and market shifts, including Medicare policy changes, Managed Care contracting, new payer portals and translate external change into internal roadmap items with clear owners and timelines. - Establish, monitor, and continuously improve the function's cost-to-serve KPIs (e.g., cost per order, cost per dispatch, cost per Benefit Verification, and fully loaded cost per FTE (Kestra and vendor). - Partner with Finance and RCM Analytics to quantify Benefit Verification's downstream financial impact (denial reduction, cash acceleration, revenue-per-fit improvement) and report results monthly to leadership. - Drive productivity and unit-economics improvements year over year through automation, process redesign, and elimination of non-value-added work; establishing and meeting productivity commitments. - Manage regional COS leaders as assigned by Director, including performance evaluations and goal setting. - Operate at both a tactical and strategic level to ensure the setting and execution of goals are attained and, when needed, resolve complex issues and incorporate solutions into the daily processes and workflows. - Participate in team hiring, training, and coaching while driving a culture of respect, engagement, and accountability. - Partner with Commercial and Clinical stakeholders to remove barriers impacting order conversion, documentation acquisition, and patient outcomes. - Ensure operational control, leadership oversight, and performance management processes are in place to support timely and accurate benefits verification activities. - Collaborate with other Revenue Cycle management and other key Kestra leaders to ensure processes are aligned and operating as intended. - Participate and/or lead cross-functional projects and/or initiatives to drive operational efficiencies, financial improvements, and/or cost reduction outcomes. - Provide departmental reporting and statistics to Director of Revenue Cycle as needed. - Participate in on-call and off-hour coverage. Hours on-call and worked may include evenings, weekends, and holidays. - Adhere to Pledge of Confidentiality. Competencies - Passion: Contagious excitement about the company – sense of urgency. Commitment to continuous improvement. - Integrity: Commitment, accountability, and dedication to the highest ethical standards. - Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service. - Action/Results: High energy, decisive planning, timely execution. - Innovation: Generation of new ideas from original thinking. - Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind. - Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to influence others. A critical skill for pressure situations. - Accuracy: Perform detailed notetaking on pertinent information e.g., reference #s, dates, spelling of names, ID#s, phone #s, email addresses. - Empathy: Exercise exceptional patience when communicating with patients and customers. Qualifications - Bachelor’s degree or equivalent years of industry experience. - Five (5) or more years managing Revenue Cycle functions. - Seven (7) or more years of Revenue Cycle experience. - Consistently detail-oriented and thorough. - Advanced written and verbal communication skills, to include excellent grammar. - Advanced reading and comprehension abilities. - Advanced analytical skills and detail-oriented. - Advanced multi-tasking skills. - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines. - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and mid to advanced level knowledge of Microsoft Excel. Preferred Qualifications - Master’s degree. - Three (3) or more years leading management level team members. - Experience with HCPCS procedure codes and ICD-10 codes. - Experience in order intake and benefit verification. - Experience in Government and Commercial payor programs and requirements. - Experience processing Orders for Wearable Cardioverter Defibrillators or other Cardiac DME devices. Supervisory Responsibilities - Directly manage Customer Order Specialist Managers including but not limited to conducting performance reviews, providing feedback, and helping to set professional development goals. Work Environment - Remote, yet fast-paced work environment. - Extended hours when needed. Physical Demands - Frequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse usage. - Frequent stationary position, often sitting for prolonged periods of time. - Occasional bending and stooping. - Occasional lifting up to 20 pounds. Travel - Occasional travel, less than 15%. Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Benefits - Kestra offers a very competitive benefit package including Medical, Dental, 401K with Match, etc. - Pay equity is an important part of Kestra’s Culture. Our compensation ranges are guided by national and local salary surveys and take into consideration experience level and internal equity. - Salary: Annualized at $117,000 - $160,000 plus bonus. Depending on experience.

• Own end-to-end implementation, account management, and customer success for partner accounts — responsible for driving measurable outcomes within named partnerships • Lead internal implementation efforts, working cross-functionally with stakeholders across Product, Member Marketing, and Clinical Operations • Drive marketing and awareness of Oshi Health within named accounts, ensuring prospective members are well-educated on available GI solutions within their benefit structure • Pull and analyze key performance data within internal Oshi Health systems to highlight success stories and communicate performance to clients • Deliver quarterly business reviews (QBRs) to customers, reinforcing value and driving continued account growth • Influence key stakeholders through clear, confident external communication and cross-functional alignment