• Own end-to-end customer outcomes across the post-sale lifecycle, from implementation to renewal and expansion • Ensure customers achieve predictable time-to-value, strong adoption, platform stability, and long-term success • Serve as the executive escalation point for critical customer issues and relationships • Lead and develop senior leaders across Implementations, Support & Integrations, Customer Success • Build a high-performing leadership bench and foster a culture of accountability, ownership, and continuous improvement • Partner with Product, Enablement, and Engineering to ensure services readiness for all product releases • Define and own services KPIs and OKRs, ensuring progress is visible and measurable

JOB SUMMARY The NY Workers' Compensation CSR / IME SCheduler is responsible for receipt of new cases and ensuring proper system drafting and setup. The CSR also is responsible for taking direction and facilitating the case assignment/scheduling process. Dane Street’s success relies on individual and team contributions every day. We care for our customers, each other and Dane Street. It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results. MAJOR DUTIES & RESPONSIBILITIES Handling Receipt of New Cases: - Intake new cases and review/verify information and requests. Draft cases by entering information into the Dane Street system, AccessDS. - Work with client on any information missing pertinent to processing claim. - Sort, organize and create medical document listing - if required by client, and in line with specific special handling. Assignment of Cases: - Assign/schedule new cases to physicians for review with the appropriate physician, based on location, reviewer availability, specific guidelines, jurisdictional requirements and other client requirements. - Ensure that the assigned physician has no conflict of interest with the case assignment. Oversight of Cases: - Monitor, process and track cases to ensure we meet deadlines. Client Interaction: - Update clients frequently on cases in progress. - May communicate when there are questions on referral information to ensure proper documentation and information is provided to the assigned reviewer. - Ensure proper documentation for specified cases is provided to the client. Other duties & special projects, as assigned and based on business needs. EDUCATION/CREDENTIALS: An Associate’s Degree is preferred. JOB RELEVANT EXPERIENCE: Business experience in a healthcare and/or insurance setting is preferred. JOB RELATED SKILLS/COMPETENCIES: Present exceptional communication skills with a clear understanding of company business lines. The ability to apply critical thinking, manage time efficiently and meet specific deadlines. Computer literacy and typing skills are essential. WORKING CONDITIONS/PHYSICAL DEMANDS: Any lifting, bending, traveling, etc. required to do the job duties listed above. Long periods of sitting and computer work. WORK FROM HOME TECHNICAL REQUIREMENTS: - Supply and support their own internet services. - Maintaining an uninterrupted internet connection is a requirement of all work from home position. This job description is subject to change at any time.

• Lead, coach and develop a team of 6-8 account managers and coordinators focused on delivering high-quality client service • Coach and mentor team members, fostering a culture of collaboration, accountability and continuous improvement • Foster a culture of accountability, collaboration, and professional growth through ongoing feedback, mentorship, and 1:1s • Oversee team operations and manage to key performance metrics • Partner cross-departmentally with internal teams to align account strategies and deliver performance excellence • Lead quarterly department initiatives that advance operational efficiency, client outcomes, or service innovation. • Work selflessly with other departments to provide the best client experiences • Develop and implement scalable workflows and playbooks to enhance efficiency and ensure a consistent client experience across the department.

At Kids2, we’re really good at what we do. And when we’re great at our jobs, we help parents be great at their jobs. Parenting is demanding, and that’s where we come in. We want to reimagine how brands can make it easier for early stage parents – not by just selling them products, but by providing holistic solutions that transcend borders, categories and aisles. No matter our title or department, at Kids2, our job is to create more tiny wins for parents, so they can create bright futures for their little ones. That’s a big task! We’re serious about what we do, AND we love to have fun. Our team is hardworking, entrepreneurial, and passionate about helping families create millions, if not billions of tiny wins. Job Summary The Office Services Coordinator is responsible for supporting the day-to-day operations of the office by ensuring a clean, organized, and fully functional workplace. This role handles shipping, office supply management, basic maintenance, meeting setup, and coordination with external vendors and building management. The ideal candidate is hands-on, organized, and proactive with a strong attention to detail. Key Responsibilities Manage all shipping and receiving, including domestic and international shipments Order, track, and maintain inventory of office supplies Purchase supplies as needed, including off-site shopping when required Stock office, kitchen, and shared area supplies to ensure consistent availability Clean and maintain high-traffic areas daily, including conference rooms and kitchen spaces Perform miscellaneous handyman and light maintenance tasks as needed Receive, track, and coordinate maintenance requests with the landlord and/or external vendors Set up and break down rooms for meetings, town halls, and company events Assist with special projects and ad hoc facilities-related tasks as assigned Qualifications Work Environment & Physical Requirements Regularly required to move supplies and furniture Ability to stand, walk, and perform light physical labor throughout the workday We offer competitive pay, flexible hours, and generous benefits. Plus, to keep things fun (because we are all kids at heart), we offer a host of team member activities and philanthropic efforts throughout the year and company-wide awards and recognition for a job well done! Check out our website at www.kids2.com and our social media pages on LinkedIn, Facebook and Instagram for more information and open positions in the career section. Drug Free Workplace M/F/D/V