• Lead the strategic management of pooled plan client relationships, focusing on retention, growth, and service excellence while ensuring operational effectiveness across a portfolio of complex retirement plan clients. • Develop and execute relationship management strategies for pooled plan clients. • Serve as executive sponsor for key strategic client relationships. • Build trusted partnerships with plan sponsors, pooled plan providers, advisors, consultants, and fiduciaries. • Lead client retention initiatives and develop action plans to mitigate attrition risk. • Conduct executive business reviews and strategic planning discussions with clients. • Identify opportunities for asset growth, participant engagement, and expanded service adoption. • Partner with sales and consultant relations teams to support new business opportunities. • Lead, coach, and develop a team of client relationship managers while establishing performance standards. • Monitor client satisfaction, revenue, retention, and operational performance metrics. • Ensure adherence to regulatory requirements and partner with compliance, legal, and fiduciary teams to address issues. • May evaluate market trends and recommend strategic initiatives to senior leadership. • May drive process improvements to enhance efficiency, scalability, and client experience.

Role Description 31st Union is looking for a Senior Director of Online Services to direct the live operation of our AAA free-to-play, cross-platform action game. Reporting to the Head of Technology, you will direct frontend engineering for our online systems and manage our Backend Engineering and Build Engineering teams. You are the principal technology partner to Product Management, delivering the features and pipelines to learn, optimize, and engage at runtime. Responsibilities - Leadership - Set the technical vision and roadmap for online services - Manage the Backend Engineering and Build Engineering leads and their teams - Live Operations - Own release management: cadence, patch and hotfix orchestration, and safe rollout - Own launch readiness and live health: capacity, scale and availability testing, observability, and incident response - Direct build engineering: CI/CD, submission pipelines, and automation - Product Partnership - Partner with Product Management and Analytics to turn product strategy into online services capabilities - Partner with 2K Core Technology teams to identify and manage shared technology requirements - Maintain and extend pipelines for experimentation and segmentation, telemetry and player insight, and remote configuration - Deliver engagement tooling: live events, offers, messaging, and store merchandising - Frontend & Online Systems - Direct development of durable, flexible, and performant pipelines and runtimes for frontend systems — including authentication and presence, matchmaking, social features, and commerce - Own player safety and anti-toxicity systems - Maximize development freedom for design partners and model best practices Qualifications - 10+ years of engineering experience, including 5+ years of leadership on AAA cross-platform Live Services games - 2+ years of leadership in frontend systems for AAA cross-platform Live Services games - Experience operating a shipped live service — release management, incident response, scale and availability - Unreal Engine fluency — including core object model, referencing patterns, threading patterns, and core frameworks, specifically including Online Subsystem - Command of distributed backend architecture and of software patterns for maintainable, debuggable systems - Experience delivering experimentation and telemetry pipelines with Product partners Nice-to-Haves - Experience with Unreal Engine 5 - Experience launching free-to-play titles, including commerce and monetization - Experience with player safety or anti-toxicity systems - Experience with publisher shared-technology and first-party partners Requirements The pay range for this position in California at the start of employment is expected to be between $227,700 and $337,020 per Year. However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards and eligibility to participate in our 401(K) plan and Employee Stock Purchase Program. Benefits - Medical, dental, vision, and basic life insurance coverage - 14 paid holidays per calendar year - Paid vacation time per calendar year (ranging from 15 to 25 days) or eligibility to participate in the Company’s discretionary time off program - Up to 10 paid sick days per calendar year - Paid parental and compassionate leave - Wellbeing programs for mental health and other wellness support - Family planning support through Maven - Commuter benefits - Reimbursements for fitness-related expenses

Role Description 31st Union is looking for a Senior Director of Online Services to direct the live operation of our AAA free-to-play, cross-platform action game. Reporting to the Head of Technology, you will direct frontend engineering for our online systems and manage our Backend Engineering and Build Engineering teams. You are the principal technology partner to Product Management, delivering the features and pipelines to learn, optimize, and engage at runtime. Responsibilities - Leadership - Set the technical vision and roadmap for online services - Manage the Backend Engineering and Build Engineering leads and their teams - Live Operations - Own release management: cadence, patch and hotfix orchestration, and safe rollout - Own launch readiness and live health: capacity, scale and availability testing, observability, and incident response - Direct build engineering: CI/CD, submission pipelines, and automation - Product Partnership - Partner with Product Management and Analytics to turn product strategy into online services capabilities - Partner with 2K Core Technology teams to identify and manage shared technology requirements - Maintain and extend pipelines for experimentation and segmentation, telemetry and player insight, and remote configuration - Deliver engagement tooling: live events, offers, messaging, and store merchandising - Frontend & Online Systems - Direct development of durable, flexible, and performant pipelines and runtimes for frontend systems — including authentication and presence, matchmaking, social features, and commerce - Own player safety and anti-toxicity systems - Maximize development freedom for design partners and model best practices Qualifications - 10+ years of engineering experience, including 5+ years of leadership on AAA cross-platform Live Services games - 2+ years of leadership in frontend systems for AAA cross-platform Live Services games - Experience operating a shipped live service — release management, incident response, scale and availability - Unreal Engine fluency — including core object model, referencing patterns, threading patterns, and core frameworks, specifically including Online Subsystem - Command of distributed backend architecture and of software patterns for maintainable, debuggable systems - Experience delivering experimentation and telemetry pipelines with Product partners Nice-to-Haves - Experience with Unreal Engine 5 - Experience launching free-to-play titles, including commerce and monetization - Experience with player safety or anti-toxicity systems - Experience with publisher shared-technology and first-party partners Compensation The pay range for this position in California at the start of employment is expected to be between $227,700 and $337,020 per Year. However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards and eligibility to participate in our 401(K) plan and Employee Stock Purchase Program. Benefits - Medical, dental, vision, and basic life insurance coverage - 14 paid holidays per calendar year - Paid vacation time per calendar year (ranging from 15 to 25 days) or eligibility to participate in the Company’s discretionary time off program - Up to 10 paid sick days per calendar year - Paid parental and compassionate leave - Wellbeing programs for mental health and other wellness support - Family planning support through Maven - Commuter benefits - Reimbursements for fitness-related expenses

Role Description Own the expansion motion and protect the revenue base that funds our growth. This role leads Syllo's account management function — responsible for net revenue retention, expansion ARR, and the health of relationships with our most strategic customers. You will build and lead the AM team, establish the playbooks for expansion selling and executive relationship management, and own the number that measures whether our customers stay and grow. Syllo's growth equation depends on compounding expansion ACV as much as new logo acquisition. The Managing Director of Account Management is the owner of that equation — accountable for identifying expansion opportunities, building champions, navigating renewal risk, and ensuring that every customer is positioned to grow into the full platform. We are looking for a leader who treats account management as a revenue discipline, not a service function. Someone who has built expansion playbooks, hired and developed AM talent, and held a team accountable to a net revenue retention number with the same rigor as a sales target. What you will do - Own net revenue retention and expansion ARR: Set the target, build the forecast, and deliver the number. Expansion is a sales motion — run it like one. - Build and lead the AM team: Hire and develop Account Managers with the commercial instincts and legal domain knowledge to operate at AmLaw 200 and Fortune 500 accounts. - Define the expansion playbook: Establish the framework for identifying expansion signals, advancing champion relationships, navigating multi-stakeholder renewals, and closing upsell. - Manage strategic accounts directly: Maintain executive relationships at the most complex accounts. Sponsor critical renewal and expansion conversations. - Partner with CS and Sales: Align with Customer Success on health signals and adoption data, and with Sales on cross-sell motion into new practice groups or business units. - Surface market intelligence: Your accounts are Syllo's closest signal on product gaps, competitive exposure, and category evolution. Bring that intelligence to the leadership team. Qualifications - 8+ years of enterprise SaaS account management or customer success experience, including 3+ years in a leadership role. - Demonstrated ownership of net revenue retention or expansion ARR targets at a high-growth B2B SaaS company. - Track record of building expansion playbooks and managing AM teams with commercial accountability. - Experience managing enterprise accounts at law firms or Fortune 500 legal departments is a strong advantage. - Bachelor's degree required. MBA is a plus. Requirements - Expansion revenue ownership: You have owned a net revenue retention or expansion ARR target — not managed accounts as a support function. You know the difference. - Account management leadership: You have built and managed AM teams with clear quota structures, pipeline discipline, and coaching cadences. - Executive relationship depth: You build relationships with General Counsel, CLO, and litigation leadership — not just operational contacts — and you sustain them through contract cycles. - Renewal risk management: You identify at-risk accounts early, diagnose the root cause, and build a recovery plan before the conversation becomes a negotiation. - Legal domain fluency: You understand how law firms and in-house legal departments evaluate, renew, and expand technology relationships — the internal politics, the budget cycle, and the procurement process. - Commercial rigor: You apply the same qualification and inspection discipline to expansion opportunities that a strong AE applies to new logo deals. Benefits - Compensation: $225,000 + equity options. - Benefits: Medical, dental, vision, and voluntary insurance options. Vacation, sick leave, and paid holidays. Access to benefit counselors and fitness class reimbursements. - Growth: Annual learning and development budget and real career growth in a fast-scaling organization.