• Engage with potential clients through strategic outbound outreach — email, phone, social, and more. • Qualify leads and set the stage for successful client partnerships by understanding their needs. • Use our sales tools (Salesforce, Gong, LinkedIn, and more) to stay organized and track conversations. • Schedule meetings and demos for partnered Account Executive by consistently bringing in high-quality leads. • Stay on top of trends in business management software and the evolving POS space. • Consistently meet or exceed activity targets and revenue-driving KPIs.

• Own the full outbound motion for your territory/ICP: account selection, contact mapping, multi-channel cadences (calls, email, LinkedIn), and booking qualified meetings for the AE team. • Form and test ICP hypotheses against our strongest signal, our existing customer base, and kill or scale them based on data. • Build the playbook as you go: messaging that gets responses, an objection taxonomy with working rebuttals, cadence structures, and internal benchmarks. • Run a written learning log and a weekly funnel review with the sales team. • You get full transparency and support on tap; you drive your own ramp.

Role Description The Sales Development Representative represents Hustler Marketing to potential new clients and drives new business through proactive outbound. You build and work your own pipeline through a multi-channel outbound strategy, then take those opportunities through discovery and sales calls to closed deals. The focus is selling our digital agency services primarily to DTC brands. As part of the Sales Team, you run outbound campaigns, deliver strong discovery and sales calls over Zoom/Google Meet, and represent Hustler Marketing in the best possible way. You source, qualify, and prepare future clients, then carry them through the sales conversation yourself. This is a hands-on role across the full sales process, so a thorough understanding of our services is essential. It calls for strong sales skills, creativity, comfort with data, and real fluency with modern outbound tooling and AI. You are expected to use AI for efficiency and automation wherever it makes the work faster and better, and to operate autonomously most of the time, while staying structured, efficient, and approachable in a remote environment. The Sales Development Representative reports directly to the Vice President and Managing Director and is the liaison between prospective clients and our internal teams at Hustler Marketing. Mission statement: The mission of our Sales Development Representative is to be the front face of Hustler Marketing and keep our pipeline full of well-qualified, self-sourced leads. You own the activities across our sales process, run discovery and sales calls, and keep our sales and onboarding at the highest quality, while continuously making the outbound engine leaner and more effective through better process and smart use of AI. General Responsibilities: - Building and owning your outbound pipeline, contacting new clients across cold email, LinkedIn, cold calls, and other channels - Running discovery and sales calls over Zoom/Google Meet, from first conversation through to close - Selling our digital agency services primarily to DTC brands, tailoring the pitch to each prospect - Researching and qualifying prospects against our ideal client profile to confirm fit for Hustler Marketing - Proactively finding new business in our target DTC market and spotting adjacent segments worth pursuing - Owning and managing the CRM, keeping records clean, accurate, and current, and reporting progress to the Vice President and Managing Director - Using AI and automation to make outbound, research, personalization, and follow-up more efficient, and testing new tools that improve output - Digging into our sales processes to find friction and improve them, including trialing new strategies and measuring results, and suggesting better ways to work - Making follow-up calls and running nurturing sequences for prospects and assigned leads - Upselling current clients from one-off services to retainers or recurring work - Reporting weekly to the Vice President and Managing Director on activity and results - Supporting onboarding of new clients alongside Account Managers, Strategists, and Department Heads - Managing key client relationships and helping close strategic opportunities, guiding clients through the sales and onboarding process - Assisting with other relevant tasks as assigned by the Vice President and Managing Director Secondary responsibilities: - Ensuring a smooth and successful onboarding for new clients - Advising the Sales Team on prospect interactions and qualified leads - Taking part in research and training to sharpen our strategy and outbound, with attention to new AI capabilities - Using the company's sales resources and assets efficiently - Helping develop and meet quarterly and annual sales targets to grow revenue - Uncovering and measuring sales insights, strategies, and opportunities for new and existing services - Providing actionable insights from sales metrics, market research, forecasts, and competitive analysis to improve the overall strategy Qualifications - At least 3 years in a sales position within a fast-paced environment, with preference for candidates who have sold inside a digital agency, especially to DTC brands - A mostly outbound background, with a proven ability to build and work your own pipeline rather than relying only on inbound or handed-over leads - The ability to dig into sales processes, question how things are done, and actively optimize and improve them - A solid, current understanding of modern outbound practices and what is working now - Knowledge of out-of-the-box outbound tools and a strong, practical understanding of AI solutions for outbound, with the habit of using them to save time and lift results - Comfort with phone and video sales, coaching, structure, and accountability to KPIs, plus a deep understanding of sales performance metrics - A tenacious passion for hitting goals, growing personally, and increasing the success and revenue of our company - Knowledge and experience of CRM software (such as Salesforce, ZOHO, or HubSpot), including keeping it clean and well organized, plus Google Workspace Suite - Knowledge of Microsoft Excel and Google Sheets is a must for analyzing spreadsheets and charts - Strong presentation skills, the ability to run engaging discovery and sales calls, a friendly demeanor, and high energy - Strong time-management and organizational skills - Excellent communication, negotiation, and interpersonal skills with prospective and new clients and internal teams - A proven track record in a sales-related position is a must - Familiarity with working autonomously and managing your own time (remote work experience is a plus) - Must be available and responsive during office hours (Mondays to Fridays between 3-6 PM BCN time) - Must consistently work 30-35 hours per week (i.e., 140 hours per month) - Must have a stable internet connection and a laptop or PC, and be able to attend virtual video conferences - Excellent verbal and written communication skills in English. You must be fluent, although English does not have to be your native language - Being open to receiving and giving constructive feedback productively Benefits - Full-time commitment while meeting our general availability for office hours - An average of 140 tracked hours per month consistently - Fixed-rate monthly salary paid in USD, with a performance bonus based on results - A guaranteed growth path within the company when the results are there - Receive contractor status after signing our non-disclosure agreement - Exclusivity agreement (nullifying the possibility to work in a position of a similar nature while working for Hustler Marketing) - Committing to a 30-day notice period after the two months (with the first two months being the trial-and-adaptation period paid at full rate) - Regular performance reviews every 9-12 months, with the first one being after 3-6 months - Re-evaluation of the role and workload after 6-12 months

Role Description The Sales Development Representative, EMEA is responsible for generating qualified pipeline for Omilia's EMEA enterprise sales team through structured outbound prospecting and inbound lead qualification. The role sits at the top of the sales funnel — identifying, engaging, and qualifying senior decision-makers at target enterprise accounts across Europe, the Middle East, and Africa, and converting interest into discovery meetings for Account Executives. Success is measured by qualified meetings booked, pipeline contribution, and outbound activity quality across assigned EMEA territories. Accountabilities - Own the top-of-funnel pipeline generation for assigned EMEA territories — consistently delivering a volume of qualified meetings that meets or exceeds monthly and quarterly targets. - Maintain a structured, data-driven outbound prospecting motion — building and executing multi-touch, multi-channel sequences across phone, email, LinkedIn, and social that reach senior CX, IT, and operations decision-makers at target EMEA enterprise accounts. - Qualify inbound leads from marketing campaigns, events, and website activity — rapidly assessing fit, intent, and timing, and advancing qualified prospects to the appropriate Account Executive. - Act as the first commercial representation of Omilia in EMEA prospect interactions — communicating Omilia's value proposition clearly and compellingly across diverse European markets and cultural contexts. - Maintain accurate and complete records of all prospecting activity in Salesforce — ensuring that the Sales Director has full visibility of pipeline generation activity, conversion rates, and outreach performance across the EMEA region. Key Responsibilities - Outbound Prospecting - Research, identify, and build targeted prospect lists for assigned EMEA territories — drawing on Salesforce, LinkedIn Sales Navigator, ZoomInfo, and other intelligence tools to map target accounts, identify buying centres, and pinpoint senior decision-makers across CX, IT, contact centre operations, and digital transformation functions. - Execute structured multi-touch outbound sequences — combining personalised cold email, phone outreach, LinkedIn engagement, and social selling to engage senior prospects at target EMEA enterprise accounts across priority verticals including financial services, insurance, telecommunications, utilities, healthcare, and public sector. - Craft compelling, personalised outreach in English and relevant EMEA languages as applicable — connecting Omilia's conversational AI and contact centre capabilities to each prospect's known business challenges and demonstrating genuine understanding of each target account and market context. - Conduct high-quality discovery conversations with senior prospects — qualifying on budget authority, need, and timing, uncovering the prospect's contact centre environment and automation objectives, and building sufficient interest and context to secure a substantive first meeting for the Account Executive. - Adapt outreach approach and communication style to the distinct procurement cultures and business norms of assigned EMEA markets — recognising that prospecting into UK and German enterprises, for example, requires meaningfully different tone, cadence, and messaging. - Inbound Lead Management - Respond to inbound leads from marketing campaigns, content downloads, event registrations, and website enquiries within agreed SLAs — assessing fit and intent rapidly and advancing qualified prospects through to AE handover. - Partner with the marketing team on EMEA campaign follow-up — ensuring that leads generated from webinars, events, and digital campaigns are worked promptly and effectively, and providing feedback on lead quality and regional relevance to improve targeting. - Account Executive Collaboration - Work closely with assigned EMEA Account Executives to align prospecting activity to territory priorities — understanding each AE's target account list, preferred verticals, and current pipeline gaps, and focusing outbound effort accordingly. - Prepare and deliver clear, structured meeting briefs for AEs prior to each booked discovery call — summarising the prospect's role, company context, key business challenges, and the conversation that led to the meeting. - Participate in joint account planning sessions with AEs — contributing outbound intelligence, contact mapping, and engagement history to inform EMEA territory strategy. - Omilia Platform and Market Knowledge - Develop and maintain a working knowledge of Omilia's product portfolio — OCP, miniApps, Pathfinder, CoPilot, TalkGuard, and OptimizeIQ — sufficient to hold an intelligent first conversation with a senior prospect, articulate Omilia's key differentiators, and connect platform capabilities to common contact centre pain points across EMEA verticals. - Maintain awareness of GDPR and the EU AI Act as they relate to enterprise AI and contact centre deployments — sufficient to address basic compliance questions in initial prospect conversations and position Omilia credibly in the European regulatory context. - Stay current with Omilia's EMEA target verticals, competitive landscape, and key industry trends — ensuring that outreach messaging reflects current market context and positions Omilia credibly against incumbent CCaaS and IVR vendors active in European markets. - Reporting and Process - Maintain Salesforce as the system of record for all prospecting activity — logging calls, emails, LinkedIn touches, meetings booked, and pipeline progression accurately and consistently. - Track and report on personal KPIs — including outreach volume, connection rates, meeting booking rates, and pipeline contribution — and use this data to continuously refine messaging, sequencing, and targeting across EMEA markets. - Participate in regular pipeline reviews and coaching sessions with the Sales Director — sharing what is working, identifying regional blockers, and incorporating feedback to improve performance. - Occasionally travel within EMEA to support trade shows, industry events, and internal sales team meetings — up to 10% of the time. Qualifications - 1–3 years of experience in a sales development, business development, or outbound prospecting role — preferably within enterprise SaaS, CCaaS, conversational AI, or B2B technology. - Demonstrated track record of meeting or exceeding outbound prospecting and meeting-booking targets in a structured SDR or BDR environment. - Proficiency with outbound sales tools — including Salesforce CRM, LinkedIn Sales Navigator, and sales engagement platforms (e.g., Outreach, Salesloft, Apollo). - Strong written and verbal communication skills in English — able to craft personalised, compelling cold outreach and hold confident discovery conversations with senior CX, IT, and operations decision-makers across EMEA markets. - Awareness of and sensitivity to the distinct business cultures, procurement norms, and communication styles across key EMEA markets — and the ability to adapt outreach tone and approach accordingly. - Organised and self-directed work style — able to manage a high volume of outbound activity across multiple accounts and geographies without losing attention to quality or personalisation. - Genuine curiosity about enterprise technology, contact centre automation, and conversational AI — and the motivation to develop deep product and market knowledge over time. - Coachable and growth-oriented — open to feedback, willing to iterate on messaging and approach, and committed to continuous improvement. - Bachelor's degree in Business, Communications, Marketing, or a related discipline. Nice to have - Fluency in one or more European languages (German, French, Spanish, Italian, Dutch) — directly relevant for outreach into non-English-speaking EMEA markets. - Prior exposure to contact centre technology, CCaaS, IVR, or conversational AI — either through sales experience or personal interest. - Familiarity with Omilia's platform or competing platforms (Genesys, Avaya, Nuance/Microsoft, Google CCAI, Amazon Connect). - Experience prospecting into large enterprise accounts across EMEA financial services, insurance, telecommunications, or utilities verticals. Benefits - Fixed compensation; - Long-term employment with the working days vacation; - Development in professional growth (courses, training, etc); - Being part of successful cutting-edge technology products that are making a global impact in the service industry; - Proficient and fun-to-work-with colleagues; - Apple gear. Company Description Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.