• Performs hands-on Revenue Cycle operational improvement and transformation initiatives • Serves as an on-site, client-facing engagement lead • Utilizes data analytics and operational reporting to diagnose issues, prioritize work, track performance • Support and execute consulting engagements including all aspects of client work • Plan and prepare deliverable reports for review and presentation to firm and client leadership • Conduct benchmarking analysis using national data sets and internal proprietary data • Acts as a trusted advisor to executive and operational stakeholders • Supports client service and business development activities

• Drive US Key Opinion Leader (KOL) activities by driving KOL mapping and engagement activities. • Support advisory boards and expert meetings. • Attend appropriate congresses and meetings in your territory to build KOL partnerships. • Work closely with and report to the Head of Sales (US). • Support the US sales team in delivering and implementing sales, medical, and marketing messages. • Support product launches, regional and national sales events and exhibitions. • Work closely with the Medical Director to develop and deliver the KOL strategy for the US market.

• Assess members to identify their strengths, interests, and preferences, focusing on health and safety needs to develop a comprehensive Member Care Plan (MCP) • Coordinate services that address members’ health and safety needs, ensuring support is provided in the least restrictive environment in accordance with the MCP • Collaborate continuously with a Field Care Nurse (RN) to review and update care plans and address members’ evolving needs • Conduct face-to-face social assessments with members upon enrollment and at minimum, every six months • Schedule, conduct, and document quarterly in-person visits and maintain monthly contact with members by phone • Identify, arrange, and monitor support services for members, including those related to social integration, community resources, employment, housing, and other non-medical needs • Engage in clear and empathetic communication with members to better understand their needs • Maintain accurate and timely documentation of activities, including case notes, service authorizations, and updates to the Member Care Plan • Foster direct collaboration with service providers, natural supports, and other community partners to enhance member outcomes

• Assess, plan, coordinate, implement, monitor, and evaluate medical / behavioral health services required to meet the complex health needs of TRICARE beneficiaries • Coordinate, review, and approve medically necessary, appropriate care within the guidelines of the TRICARE program • Provide telephonic care guidance and support to beneficiaries and their family/caregiver • Identify gaps in care, eligibility for assistance and/or need for care management program or other referral services