Role Description As a Customer Engineer at Firebolt, you sit at the intersection of technical support and solution architecture. You own the end-to-end success of enterprise customers on the platform. That means you are not just answering tickets, and you are not just designing architectures; you do both, and you own the outcome. - Deep technical work: investigating incidents, debugging performance, tracing logs, and reading execution plans to get to root cause. - Customer-facing engagement: discovery calls, POCs, migrations, and acting as the trusted technical advisor for your accounts. - External and community engagement: representing Firebolt to the wider engineering audience through public technical work. What you’ll work on: - Query optimization: tuning queries, applying indexing and partitioning strategies, and reading execution plans to make real-time workloads fast. - Migrations & CDC: planning and executing data migration, including CDC pipelines, and helping build drop-in migrations from other analytical DB’s. - Agentic workflows: building agentic workflows and tooling that make customer onboarding, diagnostics, and support faster and more repeatable. - POCs & architecture: owning POCs and technical evaluations end to end, from architecture design through to a working proof on the customer’s data. Qualifications - Strong SQL and a solid grasp of Analytical database fundamentals: query optimization, indexing, partitioning. - Familiarity with data migration concepts and CDC pipelines (hands-on experience is a plus, not a requirement). - Interest in building agentic workflows/automation: you like turning a repetitive technical task into a tool. - Clear communication: you can explain a tricky technical finding to an engineer on a call and write it up cleanly afterward. - A customer-first instinct: you want to own the outcome. Requirements - Exposure to real-time or embedded analytics, or ML/AI on live data. - Experience with open table/file formats (Iceberg, Parquet) or lakehouse architectures. - Any public technical work: blog posts, talks, open-source contributions, benchmarks. Benefits - 3-month internship, fully remote. - Full-time Customer Engineer role for interns who prove a strong fit. How to apply Upload your resume and a short note on a technical problem you’re proud of solving to this link or to LinkedIn.

• Leading customer implementation projects from initiation through to successful adoption and completion. • Building strong working relationships with customers and serving as a key point of contact throughout implementation projects. • Facilitating discovery sessions and workshops to understand customer processes, requirements and objectives. • Delivering engaging product demonstrations, training sessions and implementation workshops. • Creating and managing implementation plans, milestones and project activities. • Configuring the SFG20 platform to align with agreed customer requirements. • Analysing, preparing and importing customer data using Microsoft Excel. • Providing practical guidance and support to help customers overcome implementation challenges. • Collaborating with colleagues across Professional Services, Customer Success, Sales, Product and Support to ensure a seamless customer experience. • Capturing requirements, documenting project activities and sharing implementation outcomes. • Identifying opportunities to improve implementation processes, customer journeys and ways of working. • Exploring and using new technologies, automation and AI-powered tools where they can support productivity, quality or customer outcomes.

Role Description - Monitor integration services, APIs, queues, scheduled interfaces and middleware components. - Investigate failed transactions, authentication errors, timeouts, data-mapping issues and interface performance. - Coordinate incident resolution with application, database, network, security and external integration teams. - Support approved configuration changes, certificates, endpoint updates, deployments and release validation. - Maintain interface catalogues, dependency maps, specifications, support runbooks and known-error records. - Support secure API and integration practices, logging, traceability and access controls. - Identify changes that require development or new integration scope and route them through formal approval. - Provide evidence and technical input for root-cause analysis and service reporting. Qualifications - Minimum 5 years of enterprise integration and middleware support experience. - Strong knowledge of REST/SOAP APIs, JSON/XML, authentication, certificates and integration monitoring. - Experience with MuleSoft, Boomi or an equivalent integration/middleware platform. - Practical troubleshooting experience across distributed application environments. - Ability to maintain accurate technical specifications and interface documentation. Company Description

• Lead Billing and Payments implementations end to end: gather customer requirements, advise on financial workflows, configure solutions, and serve as the financial operations subject matter expert through go-live, including journal entry configuration, reporting requirements, and reconciliation. • Lead end-to-end accounting integrations with customers: define data flows, configuration requirements, and downstream financial reporting impacts. • Proactively identify and resolve billing issues that could affect revenue accuracy, financial reporting, or customer trust. Escalate high-risk items with clear context, financial impact, and a recommended path forward. • Drive adoption by making sure customers understand not just how to use Billing, but how it supports their financial and operational goals. Act as a trusted advisor to Finance, Accounting, and Operations stakeholders via Zoom, email, phone, and occasional on-site visits. • Occasionally serve as Billing subject matter expert on sales demos, and support customer discovery before and after close to confirm fit and surface any gaps that need to be closed for a successful implementation. • Partner with Product and Engineering to surface functionality gaps, edge cases, and scalability needs from real implementations, and propose solutions rather than just flagging problems. • Analyze implementation outcomes to find patterns, improve repeatability, and refine best practices over time. Keep implementation documentation, customer records, and project status current in CRM and project management tools, to the point that another team member could follow your process without you in the room.