• Lead end-to-end implementation projects, acting as the primary point of contact from point-of-sale to a fully operational, live product and ensuring a seamless client experience; • Conduct deep-dive discovery sessions to understand clients' procurement and financial processes and translate business requirements into customized, optimized product workflows; • Manage timelines, deliverables, and technical alignment, guiding clients through data mapping, validation, and migration of vendor lists, budgets, item catalogs, and other business data into the platform; • Keep both internal teams and client-side stakeholders on track with strict deadlines, managing risks and unblocking technical dependencies; • Deliver high-impact interactive workshops and onboarding sprints for key client stakeholders, enabling them to operate the platform independently; • Create tactical, highly structured enablement resources (deployment playbooks, configuration guides, short video workflows) to standardize the implementation process; • Partner with Sales, Product, and QA teams to escalate technical blockers and translate client feedback into actionable product improvements.

Role Description As a Customer Engineer at Firebolt, you sit at the intersection of technical support and solution architecture. You own the end-to-end success of enterprise customers on the platform. That means you are not just answering tickets, and you are not just designing architectures; you do both, and you own the outcome. - Deep technical work: investigating incidents, debugging performance, tracing logs, and reading execution plans to get to root cause. - Customer-facing engagement: discovery calls, POCs, migrations, and acting as the trusted technical advisor for your accounts. - External and community engagement: representing Firebolt to the wider engineering audience through public technical work. What you’ll work on: - Query optimization: tuning queries, applying indexing and partitioning strategies, and reading execution plans to make real-time workloads fast. - Migrations & CDC: planning and executing data migration, including CDC pipelines, and helping build drop-in migrations from other analytical DB’s. - Agentic workflows: building agentic workflows and tooling that make customer onboarding, diagnostics, and support faster and more repeatable. - POCs & architecture: owning POCs and technical evaluations end to end, from architecture design through to a working proof on the customer’s data. Qualifications - Strong SQL and a solid grasp of Analytical database fundamentals: query optimization, indexing, partitioning. - Familiarity with data migration concepts and CDC pipelines (hands-on experience is a plus, not a requirement). - Interest in building agentic workflows/automation: you like turning a repetitive technical task into a tool. - Clear communication: you can explain a tricky technical finding to an engineer on a call and write it up cleanly afterward. - A customer-first instinct: you want to own the outcome. Requirements - Exposure to real-time or embedded analytics, or ML/AI on live data. - Experience with open table/file formats (Iceberg, Parquet) or lakehouse architectures. - Any public technical work: blog posts, talks, open-source contributions, benchmarks. Benefits - 3-month internship, fully remote. - Full-time Customer Engineer role for interns who prove a strong fit. How to apply Upload your resume and a short note on a technical problem you’re proud of solving to this link or to LinkedIn.

• Leading customer implementation projects from initiation through to successful adoption and completion. • Building strong working relationships with customers and serving as a key point of contact throughout implementation projects. • Facilitating discovery sessions and workshops to understand customer processes, requirements and objectives. • Delivering engaging product demonstrations, training sessions and implementation workshops. • Creating and managing implementation plans, milestones and project activities. • Configuring the SFG20 platform to align with agreed customer requirements. • Analysing, preparing and importing customer data using Microsoft Excel. • Providing practical guidance and support to help customers overcome implementation challenges. • Collaborating with colleagues across Professional Services, Customer Success, Sales, Product and Support to ensure a seamless customer experience. • Capturing requirements, documenting project activities and sharing implementation outcomes. • Identifying opportunities to improve implementation processes, customer journeys and ways of working. • Exploring and using new technologies, automation and AI-powered tools where they can support productivity, quality or customer outcomes.

Role Description - Monitor integration services, APIs, queues, scheduled interfaces and middleware components. - Investigate failed transactions, authentication errors, timeouts, data-mapping issues and interface performance. - Coordinate incident resolution with application, database, network, security and external integration teams. - Support approved configuration changes, certificates, endpoint updates, deployments and release validation. - Maintain interface catalogues, dependency maps, specifications, support runbooks and known-error records. - Support secure API and integration practices, logging, traceability and access controls. - Identify changes that require development or new integration scope and route them through formal approval. - Provide evidence and technical input for root-cause analysis and service reporting. Qualifications - Minimum 5 years of enterprise integration and middleware support experience. - Strong knowledge of REST/SOAP APIs, JSON/XML, authentication, certificates and integration monitoring. - Experience with MuleSoft, Boomi or an equivalent integration/middleware platform. - Practical troubleshooting experience across distributed application environments. - Ability to maintain accurate technical specifications and interface documentation. Company Description