• Support Stogo Flex internal staff, healthcare professionals, and clients • Serve as the primary point of contact for support line inquiries during business hours • Manage the setup of new clients in the Stogo Admin system • Act as the primary liaison for the Flex implementation team • Oversee the scheduling of healthcare professional orientations within the Stogo application • Reconcile payroll information prior to submission • Prepare, upload, and update employee data in Stogo Admin • Deliver exceptional customer service to internal team members and external clients • Uphold company Core Values

Role Description - Translate product strategy and epics into well-defined user stories and a prioritized backlog that aligns with business objectives and customer needs. - Act as the customer advocate throughout agile ceremonies, ensuring requirements and acceptance criteria are clearly defined and understood. - Collaborate closely with engineering, design, and QA teams to deliver high-quality, user-centric SaaS payroll solutions. - Oversee backlog refinement, sprint planning, and release readiness to drive smooth and timely product delivery. - Lead product demos, gather stakeholder feedback, and iterate for continuous improvement. - Facilitate effective cross-functional communication to ensure alignment and successful product launches. - Partner with implementation and support teams to gather post-launch feedback and promptly address issues or enhancements. - Evaluate technical and functional trade-offs to meet the needs of enterprise-level payroll customers, incorporating them into product requirements. - Possess a deep understanding of end-to-end U.S. payroll processes, including earnings, deductions, taxes, retro pay, garnishments, general ledger integration, and direct deposits. - Interpret and translate U.S. federal, state, and local payroll compliance laws, including taxation, wage and hour regulations, and year-end reporting (W-2, 1099, etc.) into system requirements. Company Description

• Manage end-to-end payroll processing for Canada and support North American payroll operations. • Validate payroll inputs including compensation changes, benefits, deductions, time records, and employee status updates. • Ensure payroll compliance with applicable regulations and company policies. • Perform payroll reconciliations, reporting, accounting support, and audit activities. • Partner with HR, Finance, IT, and payroll vendors to deliver payroll excellence. • Resolve payroll issues, inquiries, and escalations. • Drive process improvements, system enhancements, testing, and continuous improvement initiatives.

• Manage, coach and develop 3 Payroll Specialists; conduct regular 1:1s, set objectives, and lead performance reviews • Allocate entity and workload ownership across the team, balancing complexity and coverage risk • Build a positive team culture with clear accountability and defined career pathways • Serve as first-line escalation for all payroll queries, exceptions, and processing issues during US hours • Oversee end-to-end payroll processing cycles across all 5 US legal entities, ensuring accuracy and on-time delivery • Perform final review and sign-off on payroll runs before funding; act as hands-on processor for complex or high-risk entities • Manage off-cycle payroll runs, retroactive adjustments, and termination calculations • Own the payroll calendar and ensure all deadlines are met across entities • Ensure compliance with federal, state, and local payroll tax regulations across all jurisdictions • Maintain SOX controls documentation and support internal and external audits • Manage year-end processes including W-2 production, reconciliations, and tax filings • Monitor legislative and regulatory changes affecting US payroll; implement required process updates • Own day-to-day relationships with payroll system vendor, tax filing agents, and benefit administrators • Partner with HR, Finance, Legal, and Benefits teams as the primary US payroll contact • Prepare and present payroll metrics, exception reports, and KPIs for the Global Payroll Director and senior stakeholders • Identify and lead process improvement initiatives to enhance accuracy, efficiency, and controls • Support system upgrades, new entity set-ups, and M&A-related payroll integrations • Contribute to global payroll strategy and standardization projects led by the Global Payroll Director