• responsible for maximizing the conversion of customer sales into completed installations • lead the end-to-end operational performance of Brightspeed's order fulfillment process • own the critical operational metrics and cross-functional execution required to improve install conversion, reduce cancellations, optimize installation capacity, and eliminate friction throughout the order-to-install journey • establish operational governance, lead cross-functional 'War Room' initiatives, and leverage data-driven insights to continuously improve fulfillment efficiency and installation success • develop executive-level performance dashboards and operational scorecards

• Own cloud cost reporting across GCP and AWS — weekly, monthly, and ad hoc dashboards for engineering and business stakeholders • Drive cost optimisation: rightsizing, committed use discounts (CUDs / RIs), idle resource cleanup, storage lifecycle policies, and network egress reduction • Design and enforce a cloud tagging strategy — define taxonomy, automate compliance checks, and resolve untagged resources • Build showback and chargeback models so teams understand and are accountable for their spend • Lead monthly FinOps review meetings — present spend trends, highlight anomalies, explain variances, and recommend actions • Set up and maintain budget alerts, anomaly detection, and forecasting models • Partner with product and engineering to embed cost awareness early in architecture and feature design • Support day-to-day cloud operations on GCP and AWS: incident response, monitoring hygiene, and infrastructure health reviews • Contribute to Datadog observability — dashboards, monitors, and alert tuning, particularly for cost-correlated signals • Participate in on-call rotations and post-incident reviews with a cost lens on RCA • Work with platform and SRE teams on Kubernetes cluster efficiency — node utilisation, autoscaling, and namespace-level cost attribution

• Plan and oversee the daily operations of the organization to ensure goals and objectives are achieved. • Plans and organizes daily activities related to production and operations. • Measures productivity by analyzing performance data, financial data, and activity reports. • Coordinates with other support departments such as human resources, finance, and logistics to ensure successful production operations. • Determines labor needs to meet production goals. • Assists with budget preparation for operations unit. • Performs other related duties as required.

• Support members with healthcare and security queries. • Coordinate medical appointments, authorise treatments, and manage policy claims. • Assess situations and communicate logistics worldwide. • Collaborate with a multidisciplinary team in a fast-paced environment.