This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Claims Follow-Up Lead is a senior, hands-on revenue cycle professional responsible for resolving complex denials, accelerating accounts receivable, and supporting daily claims workflow execution. This is a working lead role — not a full people management position — designed for someone who can both execute independently and elevate the performance of the follow-up team. The ideal candidate is experienced in behavioral health billing, government payers, and high-volume claims follow-up, and thrives in a fast-moving, accountability-driven environment. - High-Complexity Claims Resolution (Primary Function) - Follow up on denied, underpaid, and aged behavioral health claims. - Work complex government payers including: - Medi-Cal / Medicaid (FFS & Managed Care) - Medicare (Part B & Advantage) - VA Community Care (TriWest / Optum) - Submit appeals and corrected claims within timely filing limits. - Escalate payer issues strategically and track resolution outcomes. - A/R Performance Impact - Prioritize high-value and aging accounts. - Identify denial trends and root causes. - Proactively surface systemic billing issues to leadership. - Contribute directly to cash flow improvement. - Workflow Leadership - Act as subject-matter expert for junior follow-up staff. - Assist with daily work allocation and prioritization. - Support productivity and quality standards. - Participate in process improvements in a fast-moving environment. - Possess qualities supporting the company values of people matter, compassionate leadership, mamba mentality, WOW service. Qualifications - 3–5+ years behavioral health claims follow-up - Strong government payer experience - Experience in high-volume, multi-state billing - Ability to work independently in a remote setting - Comfortable in a startup environment with evolving processes Requirements - This is a currently a 100% remote role. - Must have a home office free from distractions and private for HIPAA purposes. - Be available during work hours via Zoom, Chat, phone and other communication methods. Benefits - 100% Remote Work – Enjoy the flexibility of working from home while eliminating commute time and costs. - Technology Support – We provide a company computer along with partial internet reimbursement to ensure you have the tools you need to succeed. - Comprehensive Health Benefits – Access to competitive health insurance plans designed to support your overall well-being. - Paid Time Off – We believe rest and personal time are essential for maintaining balance and preventing burnout. - Work/Life Balance – Our culture prioritizes flexibility, respect, and sustainable workloads. - Career Growth – As our organization continues to expand, we offer meaningful opportunities for professional development and advancement.

• Own the executive’s calendar end-to-end across meetings, interviews, executive dinners, stakeholder calls, and strategic sessions • Design strategic time blocks aligned with stakeholder importance and executive priorities • Enforce structured buffer rules (e.g., 15-minute spacing every 1–2 hours) • Run confirmations, reschedules, and logistics checks proactively • Ensure calendar structure reflects prioritization and executive leverage • Triage high-volume inbox traffic and determine whether to respond, delegate, or escalate • Categorize emails by priority tiers (senior stakeholders, partners, internal teams, etc.) • Draft responses that accurately reflect the executive’s voice • Track open loops and proactively drive them to closure • Maintain structured follow-up systems to prevent dropped communication • Book travel and manage changes with precision • Coordinate trip logistics with ROI awareness and operational rigor • Prevent logistical breakdowns through proactive planning and verification • Execute context-heavy tasks requiring independent judgment • Anticipate breakdowns before they occur • Operate effectively in ambiguous, fast-moving environments

• Projekte mit dem CEO konsequent umsetzen • Marketing-Texte schreiben, die nutzen und überzeugen • Content-Unterstützung für YouTube & Social Media • Projekte strukturieren und vorantreiben • Nachhalten von Zusagen und Terminen • Entscheidungsvorlagen erstellen • E-Mail-Management und Recherchen • Optionale Banküberweisungen

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Executive Assistant (EA) exudes the heart and passion for HCF’s mission: to inspire the spirit of giving and invest in people and solutions to benefit our community. The EA is responsible for providing professional and confidential high-level administrative support to the Vice President (VP) of Strategic Communications (SC). Key responsibilities include: - Establishing and maintaining excellent communications and relationships with all vendors and staff. - Handling confidential matters of the VP-SC with sound and independent judgment. - Proactively identifying issues that could impact the successful execution of the VP’s and/or the Department’s commitments. - Engaging in frequent interaction with other members of HCF’s senior management. - Overseeing and ensuring follow-through and tracking of operational goals and work unit projects for the VP. - Managing the VP’s calendar, including travel coordination and preparation of briefing materials. - Processing expense reimbursement requests and monitoring department budgets. - Coordinating VP’s supervisory meetings and preparing meeting agendas and materials. - Fielding phone calls and emails from various stakeholders. - Maintaining VP’s files, reports, and other information/data. - Maintaining department policies and procedures. - Making business-related travel arrangements for the VP and Communications team. - Monitoring department timesheets for the VP. - Performing administrative tasks including drafting correspondence and maintaining the overall Communications department calendar. - Implementing and maintaining organized physical and computer files. - Supporting VP’s use of data systems. - Providing general support to the Communications department. - Working on special projects as assigned. - Providing front desk/welcome experience reception coverage on a rotation schedule. Qualifications - Five (5) years of experience supporting at an executive or managerial level required. - Bachelor’s degree preferred or equivalent related experience of minimum of five (5) years of office experience. - Minimum of three (3) years of experience with communications-oriented responsibilities preferred. - High level of proficiency in Microsoft Outlook, Microsoft Word, Excel, Internet research, PowerPoint, and databases. - Knowledge of communication tactics, such as media tracking and social media is helpful. - Excellent research, analytical, writing, proofing, presentation, and organizational skills. - Strong problem-solving skills and ability to work well with all types of people. - Exhibits strong leadership and work ethic skills. - Demonstrated passion for the betterment of Hawai‘i and its people. - Knowledge, sensitivity, and understanding of the history and complexities of Hawai‘i’s multicultural community. - Exceptional customer service oriented interpersonal skills. - High level of discretion in working with sensitive or confidential information. - Ability to represent HCF in a poised and professional manner. - Understanding of public relations, Web, publications, and media industries. Requirements - Ability to operate general office equipment including computer, copier, printers, fax machine, etc. - Ability to lift, carry, push, pull, up to 25 lbs. of general office material or equipment. - Works under regular office conditions with the ability to work remotely. - General office hours are Monday through Friday, 8:00 am to 5:00 pm, with flexible hours as needed. - Required to travel as needed. Company Description