• Serve as a responsive, knowledgeable point of contact for partners • Build familiarity with partner network and contribute to team culture of proactive, high-quality support • Handle inbound support with professionalism and efficiency • Identify trends and opportunities across interactions and share insights with the broader team • Collaborate cross-functionally with Sales, Operations, Marketing, and Product to advocate for partners

Role Description The Customer Success Leader ensures the overall success, retention, growth, and operational performance of Alight's Healthcare Navigation client portfolio. They lead a client-facing team responsible for executive relationship management, client success, contract fulfillment, and revenue growth through retention and expansion. Responsibilities - Establishing and executing the strategic vision for Healthcare Navigation Account Management. - Serving as a sponsor and trusted advisor for key client relationships, building credibility with senior client stakeholders. - Driving client retention, satisfaction, and long-term partnership growth across the Healthcare Navigation portfolio. - Ensuring clients achieve measurable business, financial, and health outcomes from their Navigation investment. - Supporting renewal and expansion strategies in partnership with renewal leader, sales, and product. - Identifying opportunities to deepen client relationships and expand Healthcare Navigation solutions. - Partnering with client teams to demonstrate value, articulate outcomes, and support contract negotiations. - Maintaining executive-level relationships that strengthen client confidence and retention. - Ensuring contractual commitments, service levels, and client deliverables are consistently achieved. - Overseeing the resolution of complex client issues, executive escalations, service failures, and quality concerns. - Driving client management operational excellence through governance, performance management, risk mitigation, and accountability frameworks. - Leading portfolio-level management of client health, delivery performance, and strategic initiatives. - Leading, coaching, and developing a team of Client Directors and Client Leaders. - Creating a culture of accountability, client-centricity, collaboration, and continuous improvement. - Building leadership capability and succession plans across the organization. - Establishing clear performance expectations and driving execution against business objectives. - Owning portfolio performance, including client retention, revenue preservation, and growth opportunities. - Monitoring key business metrics and implementing strategies to improve client and financial performance. - Championing initiatives that enhance the Healthcare Navigation business, client experience, and operational effectiveness. - Representing Healthcare Navigation in executive, client, and enterprise forums. Qualifications - 10+ years of progressive leadership experience in healthcare navigation, benefits administration, healthcare services, consulting, brokerage, or related industries. - 5+ years leading managers and/or director-level leaders in a client-facing organization. - Proven success managing large, complex client portfolios and driving retention, growth, and client satisfaction. - Ability to build trusted relationships and influence executive stakeholders, including C-suite, HR, Benefits, and Procurement leaders. - Proven experience in leading teams focused on client retention, growth, and performance, with expertise in managing enterprise clients and multi-million-dollar accounts. - Excellent business and financial acumen, with experience managing portfolio performance, forecasting, contract negotiations, and growth strategies. - Experience leading complex client escalations, risk mitigation, and cross-functional business initiatives. - Exceptional communication, executive presentation, negotiation, and influencing skills. - Deep understanding of healthcare navigation, employee benefits, healthcare delivery, or related healthcare solutions. - Ability to travel 25%, including occasional short notice travel to support client and business priorities. - Experience working across Sales, Product, Operations, Clinical, and Technology organizations to drive client outcomes. Requirements - Background check consistent with Alight’s employment policies. - Virtual interviews conducted on video; camera-on culture. - Reasonable accommodations for persons with disabilities during the hiring process. - Authorization to work in the Employing Country without requiring sponsorship of a visa. Benefits - Comprehensive total rewards package supporting mind, body, wallet, and life. - Health, dental, and vision coverages starting Day One. - Wellbeing programs, retirement plans with contribution matching. - Generous time off and parental leave. - Continuing education and career growth opportunities. - Flexible working arrangements to support work-life balance.

• Ensuring the overall success, retention, growth, and operational performance of Alight's Healthcare Navigation client portfolio. • Leading a client-facing team responsible for executive relationship management, client success, contract fulfillment, and revenue growth through retention and expansion. • Establishing and executing the strategic vision for Healthcare Navigation Account Management. • Serving as a sponsor and trusted advisor for key client relationships, building credibility with senior client stakeholders. • Driving client retention, satisfaction, and long-term partnership growth across the Healthcare Navigation portfolio. • Ensuring clients achieve measurable business, financial, and health outcomes from their Navigation investment. • Supporting renewal and expansion strategies in partnership with renewal leader, sales, and product. • Identifying opportunities to deepen client relationships and expand Healthcare Navigation solutions. • Partnering with client teams to demonstrate value, articulate outcomes, and support contract negotiations. • Maintain executive-level relationships that strengthen client confidence and retention. • Ensuring contractual commitments, service levels, and client deliverables are consistently achieved. • Overseeing the resolution of complex client issues, executive escalations, service failures, and quality concerns. • Driving client management operational excellence through governance, performance management, risk mitigation, and accountability frameworks. • Leading portfolio-level management of client health, delivery performance, and strategic initiatives. • Leading, coaching, and developing a team of Client Directors and Client Leaders. • Creating a culture of accountability, client-centricity, collaboration, and continuous improvement. • Establishing clear performance expectations and driving execution against business objectives. • Owning portfolio performance, including client retention, revenue preservation, and growth opportunities. • Monitoring key business metrics and implementing strategies to improve client and financial performance. • Championing initiatives that enhance the Healthcare Navigation business, client experience, and operational effectiveness. • Representing Healthcare Navigation in executive, client, and enterprise forums.

Role Description As Vice President, Partnership Success, you will serve as the strategic executive partner for some of the nation's leading healthcare organizations, driving measurable improvements in revenue cycle performance while influencing organizational strategy at the highest levels. Your leadership will directly impact billions in net patient revenue, strengthen long-term client partnerships, and help health systems achieve outcomes that matter. This is more than a client-facing leadership position. This is an opportunity to influence the financial health and operational success of major healthcare systems while leading large-scale transformation initiatives that improve performance, strengthen partnerships, and deliver exceptional results. You'll collaborate directly with CFOs, executive leadership teams, and operational leaders to solve complex challenges, drive innovation, and create lasting impact across the healthcare industry. - Serve as the executive leader for large, complex healthcare partnerships. - Serve as a trusted executive advisor to CFOs and health system leaders, helping shape strategic and operational decisions. - Drive strategic initiatives that improve revenue cycle performance, patient financial experience, and operational outcomes. - Lead executive business reviews, strategic planning efforts, and transformational initiatives across the revenue cycle. - Develop high-performing leadership teams and foster a culture of accountability, innovation, and excellence. - Influence enterprise-wide decisions through data, analytics, operational expertise, and trusted executive relationships. Qualifications - +7 years of proven executive leadership experience in healthcare revenue cycle operations, with deep end-to-end expertise across Patient Access, HIM, Mid-Revenue Cycle, Denials, and Business Office functions. - +7 years of demonstrated success leading large, complex healthcare partnerships and organizations with comparable scale, scope, and financial accountability, including multi-site operations, significant net revenue oversight, or multiple client relationships. - Track record of driving measurable improvements in revenue cycle performance, operational efficiency, patient financial experience, and client satisfaction. - Strong business acumen, analytical capability, and experience leading large-scale transformation, change management, and performance improvement initiatives. - Bachelor's degree or equivalent experience; CRCR or related certification preferred. Requirements - Location: Remote/work‑from‑home with travel. - Travel: Approximately 75% nationwide, including frequent on‑site client engagement and leadership presence as needed. Benefits - Comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. - Investment in your professional development with opportunities for professional certification and tuition reimbursement. - Quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.