Experity logo
Experity

#1 urgent care platform | The front door to on-demand care

Solutions Center Representative – Part Time

Location

Idaho + 5 moreAll locations: Idaho | Illinois | Virginia | West Virginia | Wisconsin | Wyoming

Posted

7 days ago

Salary

$15 / hour

Seniority

Mid Level

High School2 yrs expExperience acceptedEnglish

Job Description

Solutions Center Representative – Part Time

Experity

• Triage inbound calls from centers inquiring on matters related to; submitting cases for reinterpretation, changing patient demographics, checking on status of a live study, requesting to speak directly with a radiologist or submitting a complaint • Make outbound calls to centers to notify them of positive findings or to request additional information on studies • Monitor the live queue and ensure all live cases are being read within the contracted time, notify radiologists if a case is low and reassign cases if needed • Communicate with radiologists on anything that needs addressed such as rereads or missing information (missing images, history, demographics, etc) • Provide Level I support to centers and submit IT tickets when needed • Open and close QA cases for radiologists • Monitor auto assign rules and manually assign specialty cases • Other duties as assigned

Job Requirements

  • High School degree or equivalent
  • Two years of related experience in basic computer skills, clerical work, call center environment, or customer service
  • PACS experience preferred, but not required

Benefits

  • Comprehensive coverage starts first day of employment and includes Medical, Dental/Orthodontia, and Vision.
  • All Team Members are eligible for synthetic ownership in Experity upon one year of employment with real financial rewards when the company is successful!
  • This robust program includes counseling, legal resolution, financial education, pet adoption assistance, identity theft and fraud resolution, and so much more.
  • Experity is committed to helping team members face the demands of juggling work, family and life-related issues by offering flexible work scheduling to manage your work-life balance.
  • Experity offers a generous PTO plan and increases with milestones to ensure our Team Members have time to recharge, relax, and spend time with loved ones.
  • Experity maintains a learning program foundation for the company that allows Team Members to explore their potential and achieve their career goals.
  • We bring our Team Members together when we can to strengthen the team, build relationships, and have fun! We even have a family company picnic and a holiday party.
  • Competitive pay, quarterly bonuses and a 401(k) retirement plan with an employer match to help you save for your future and ensure that you can retire with financial security.

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