• Provides best practice guidance to ensure customer fully optimizes their business process and maximizes the full potential of the NiCE offered solution(s) • Designs change strategy across people, process & technology • Serves as lead consultant, creating and owning the business case for a multi-tiered customer offering, leading multi-product projects • Builds long-term relationships with customers, becoming a trusted advisor • Organizes and guides application and domain business consultants through program leadership • Provides individual accountability toward assurance of customer value realization • Identifies opportunities for additional engagements through service subscription renewals and business development • Responsible for the successful delivery of business improvement projects resulting in highly satisfied, reference-able clients and measurable business improvement. • Discover, identify and create business cases for value of the product portfolio • Lead consulting projects to drive process improvement and ensure business readiness for optimal adoption and utilization of NiCE solutions across the enterprise • Own and manage senior stakeholder relationship and ensure his/her active participation and sponsorship over the course of the engagement • Manage consulting program with continuous alignment with entire product implementation program • Establish and monitor progress toward business success criteria for each product and BU • Map business case into action items and solution design • Align launch strategy with use case and value priorities • Secure buy-in from different stakeholders (Internal and External) • Provide input into technical project plan, overlaying VRS activities • Single point of communication for business case activity and value realization • Hold all parties (customer included) accountable to agreed plan and pushes execution of action items • Expertly handle large scale customer engagements and the VRS Program with Customers • Provide expert guidance and deliver strong advisory best practice Project Management and consulting. • Develop and deliver presentations with strategic recommendations for business impact via NiCE Solutions to senior executives • Develop repeat business opportunities via successful delivery, credibility and thought leadership • Independently perform financial analysis, benefits and impact analysis and create ROI models for the specific domain.

Role Description As the XDR Engineer within our Check Point Services Managed eXtended Detection and Response (MXDR) Team at Check Point, you will assume a pivotal role in safeguarding our customer's digital assets, sensitive data, and critical systems against cyber threats and attacks. Leveraging your expertise in vulnerability identification, robust security implementation, and incident response, you will significantly enhance our customer's overall security posture. - Collaborate closely with cross-functional teams to assess risks and formulate effective security strategies. - Ensure adherence to industry standards and regulatory requirements. - Utilize strong technical acumen and analytical mindset for prompt detection and mitigation of security breaches. - Stay at the forefront of emerging cyber threats and trends to bolster customer defenses. - Support top-tier companies across the United States in cybersecurity innovation and excellence. Qualifications - Collaborate closely with DevOps and product teams to deliver security monitoring services to multiple clients. - Perform vigilant monitoring across various security dimensions, including intrusion detection, file integrity, endpoint protection, log management, and SIEM solutions. - Leverage expertise in cutting-edge XDR solutions, such as Microsoft Sentinel, Microsoft Defender for Endpoint, Check Point Harmony Endpoint, and other EDR solutions. - Navigate cloud environments, particularly Azure, to ensure comprehensive security coverage. - Skillfully analyze security events using log data and open-source intelligence to distinguish between legitimate and false-positive incidents. - Maintain meticulous records of security monitoring activities through efficient case management and ticketing technologies. - Contribute to the development, implementation, and maintenance of environment-specific rules, alerts, and dashboards within SIEM tools using custom queries. - Collaborate with clients to tailor and configure SIEM tools, aligning them with specific security and compliance requirements. - Effectively communicate security alerts to team members and clients regarding anomalies within the environment. - Apply technical writing prowess to craft formal documentation, including analytical reports and briefings. - Create and uphold a repository of standard operating procedures, technical documents, training materials, and troubleshooting guidelines for various security solutions. - Participate in on-call rotations to provide support beyond regular business hours, catering to client operational needs. - Conduct comprehensive data reviews to evaluate the efficacy of existing security and operational measures. - Assist in the administration and maintenance of SIEM, Log Management, and Data Analytical Platforms. - Address customer-initiated requests, such as Log Source configuration, Data Parsing, Use Case Development, and the resolution of complex issues related to managed security services. - Innovate by developing technical solutions that automate repetitive tasks, enhancing operational efficiency. - Provide leadership, guidance, and instruction to SOC analysts, fostering a collaborative team environment. - Manage ticketing processes, including ticket creation, follow-up, and resolution, ensuring timely customer support. - Employ a combination of tools and analytical skills to investigate and identify the root causes of issues across various technologies. - Proactively monitor and provide near-real-time updates on the cyber security status, facilitating swift responses to emerging threats and incidents. Requirements - Willing to have criminal background check. - Must be eligible to work in Colombia without sponsorship from an employer now or in the future. Benefits - 100% Remote. - Support of rotating On-Call schedule. - Bonus opportunities.

• Deliver a best-in-class customer onboarding experience which accelerates a customer’s time to first value and provides guidance and best practices to help customers quickly meet their business needs and deploy their initial use case • Drive the onboarding engagement from kick-off to project completion, ensuring that the customer has an outstanding experience, projects are delivered within scope, on time, and to defined outcomes • Discover customer needs and business objectives and tailor solutions that meet customer needs • Use knowledge around the Docusign platform to identify areas of opportunity to increase customer value, adoption of features and expansion of the customer’s portfolio of products • Review existing customer workflows to identify areas for optimization • Complete customer-facing work through a combination of zoom calls, phone calls and emails

• Provide technical and procedural support for Neuromodulation and Spine therapies in hospital and operating room settings • Support healthcare professionals during planned cases by ensuring appropriate preparation, product knowledge and safe, effective use of Medtronic technologies • Build strong working relationships with physicians, nurses, hospital staff and distributor partners across Croatia and Slovenia • Partner with the sales team to support account activities, therapy development initiatives, product introductions and customer education programs • Maintain up-to-date knowledge of Medtronic products, procedures, compliance requirements and local healthcare processes • Collect and share relevant customer feedback, case insights and market observations with the team to improve planning and execution • Represent Medtronic professionally and ethically, in line with internal policies, quality standards and applicable regulations