Waymo is an autonomous driving technology company creating a new way forward in mobility.
System Disruption Manager
Location
United Kingdom
Posted
10 days ago
Salary
£118K - £124K / year
Seniority
Lead
No structured requirement data.
Job Description
System Disruption Manager
Waymo
Role Description This role will report to the Head of System Disruption Management. - Lead and shape the disruption management strategy, mentoring the regional team to ensure operational excellence and seamless 24/7 coverage. - Act as the Lead Incident Commander during high-severity, cross-functional disruptions, making decisive real-time decisions to resolve events safely and efficiently. - Lead operational roll-outs for disruption management, shaping processes while ensuring playbooks and procedures are fully operationalized and maintained. - Ensure strict regulatory compliance, lead thorough incident retrospectives, and integrate emerging regulatory requirements directly into disruption management frameworks. - Support partners in sensitive external reporting workflows and interactions with regulatory agencies, Emergency Services, and legal counsel during high-profile incidents. - Deliver executive-level communications, briefing senior leadership in real-time on complex, fast-moving incidents, operational impacts, and resolutions. Qualifications - Proven experience leading, mentoring, and shaping operational teams with dedicated regional accountability or global footprints. - Experience scaling global operations for emerging technologies within heavily regulated spaces. - A proven track record partnering with technical teams — demonstrating a history of collaborating closely with technical teams to articulate operational problems, define impacts, and influence engineering priorities. - Experience briefing senior executives and leadership, in real-time, on complex, fast-moving incidents, articulating technical details, impact, and proposed resolutions clearly and concisely across various communication channels. - 10+ years of direct experience in incident management, serving as an Incident Commander or lead responder for high-severity, cross-functional incidents. - Willingness and ability to shape and participate in a 24/7 on-call rotation, demonstrating flexibility to cover shifts as part of a global "follow the sun" or "in-geo" incident response capability. Requirements - Advanced degree in a relevant field such as Business, Operations, Law, or a related discipline, demonstrating a deeper theoretical understanding of incident dynamics and organizational response. - Experience leading an incident response function in large-scale or high-impact environments. - Proven ability to effectively interact with and/or report to external stakeholders, including law enforcement, regulatory agencies, and legal counsel, during sensitive or high-profile incidents. - Deep background in highly regulated industries such as Automotive, Maritime, Aviation, or similar sectors with safety-critical systems. - Certifications/alignment on relevant incident management best practices and frameworks (e.g., NIMS/ICS, ITIL Incident Management, or similar), indicating a structured approach to incident handling and continuous improvement. - Strong familiarity with complex operational procedures and compliance frameworks in high-stakes environments. Benefits - The expected base salary range for this full-time position is £118,000 — £124,000 GBP. - Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.
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