Role Description We are seeking a dynamic, strategic, and community-minded Lead Patient Engagement Coordinator to guide our Behavioral Health Department’s patient access, provider administrative support, and community outreach efforts. This dual-purpose lead role bridges clinical administration with proactive community integration, ensuring low-barrier access to mental health and substance use services. In addition to overseeing behavioral health intake and outreach strategy, you will act as an administrative subject matter expert—owning provider credentialing workflows, managing behavioral health payer contracting maintenance, mentoring team members, and optimizing operational processes to improve patient access and maintain departmental compliance. Qualifications - High School Diploma or GED required; Associate or Bachelor’s degree in Psychology, Social Work, Healthcare Administration, or a related field preferred. - Fluent in written and spoken English; Bilingual (English/Spanish) strongly preferred. - Minimum 4+ years of administrative or coordination experience in a behavioral health, mental health, or human services setting. - 1–2 years of direct experience with behavioral health provider credentialing, payer portal attestations, or health plan paneling. - Prior experience in a senior, lead, or supervisory role (or demonstrated experience training and mentoring peers). - Familiarity with behavioral health intake processes, CPT Code basics, and mental health payer requirements. - Hands-on experience with CAQH ProView, NPPES (NPI), PECOS, and commercial/Medicaid payer enrollment platforms. - Mastery of HIPAA guidelines. - Advanced proficiency with Electronic Health Record (EHR) systems tailored for behavioral health, practice management tools, Microsoft Office, and Google Workspace. - Exceptional interpersonal skills, active listening, dynamic presentation capability, and crisis de-escalation techniques. Requirements - Manage the full credentialing and re-credentialing lifecycle for behavioral health providers (LCSWs, LMFTs, PsyDs, Psychiatrists, PMHNPs). - Act as the liaison with commercial insurance, Managed Care Organizations (MCOs), and Medicaid/Medicare networks to panel behavioral health providers. - Perform routine attestation updates across payer portals (CAQH, Availity, NPPES, state databases). - Maintain internal rosters tracking provider panel status (open/closed to new patients, insurance accepted, age group specializations). - Serve as the first point of contact for Patient Engagement Coordinators; provide daily operational support. - Onboard new administrative staff on behavioral health EHR systems, intake workflows, HIPAA privacy standards, and de-escalation protocols. - Evaluate patient intake and scheduling workflows to reduce wait times for initial assessments. - Oversee complex inbound/outbound calls using a trauma-informed, compassionate approach. - Ensure accurate pre-admission data collection, including referral sources, clinical history, insurance eligibility. - Handle patient feedback and resolve barriers to care with high empathy and de-escalation expertise. - Lead the strategy, scheduling, and execution for community mental health events, stigma-reduction campaigns, and wellness fairs. - Establish relationships with local community partners, crisis centers, schools, social service agencies, and hospitals. - Track outreach metrics, conversion rates from community events to completed intakes, and departmental growth indicators. Benefits - Pay Range: $22 - $25 / Hourly - 12 Paid Holidays per year, including your birthday and one floating holiday after 1 year of employment. - 4 Paid Volunteer Hours per Month to support causes you care about. - Bereavement Leave, including Fur Baby Bereavement. - 90% Employer-paid Employee-Only Medical Benefits. - Dental and Vision Insurance. - FSA | Dependent Care Account. - 401(k) with Company Match. - Monthly Stipend. - Short-Term & Long-Term Disability | AD&D. - Employee Assistance Program (EAP). - Employee Discounts via Great Work Perks and Perks at Work. - Quarterly In-Person Events. - Fully remote work within California. - Opportunities for professional development and internal growth.