• Architect, execute, and scale an enterprise end-to-end RPA roadmap. • Mature targeted automation concepts into fully scaled agentic workflows by leveraging Google Cloud AI Agents integrated with core delivery models. • Lead complex integration ecosystems combining Salesforce Service Cloud, Marketing Cloud, and Social Listening platforms to achieve unified consumer operational flows. • Author robust, bulletproof Business, Technical, and Product Requirement Documents (BRD, FRD, PDD, SDD). • Bridge gaps between senior executive management, core architects, and quality engineering teams by translating large-scale strategic epics into micro-executable Agile user stories. • Perform deep data lineage analysis, structural validation, and risk mitigation across complex system interfaces to prevent downstream defect propagation during high-velocity deployments. • Facilitate daily Scrums, user story grooming, and sprint reviews. Standardize tracking frameworks using Jira Agile dashboards, burn-up/burn-down metrics, and centralized SharePoint configurations. • Mentor upcoming technology and analytics professionals. Conduct systematic knowledge-sharing sessions while running infrastructure cost-benefit and performance evaluations to identify ongoing efficiency opportunities.

• Establish and document QA best practices, testing standards, and automation guidelines across active client engagements • Develop reusable testing frameworks, tooling templates, and documentation that project teams can adopt independently • Define and track cross-client, cross-project, cross-region QA metrics (coverage, defect rates, flakiness) and report on quality trends • Establish test coverage requirements and quality gates for CI/CD pipelines • Build and maintain automated test suites (e.g. unit, integration, end-to-end, etc.) across multiple concurrent projects • Configure and maintain test infrastructure • Evaluate and recommend tools appropriate to each project's stack • Serve as a shared expert for QA questions across project teams • Review test code and provide actionable feedback as needed • Participate in project planning to flag testability risks early • Document testing patterns, runbooks, and how-to guides for common scenarios • Actively reduce dependency on dedicated QA engineers over time by upskilling project engineers

• Continuously focus on automation and manual testing of compliance automation tool • Design and implement automated tests using in-house test automation framework • Perform manual and automation tests on multiple features • Investigate and troubleshoot issues identified during testing • Collaborate with development teams to ensure quality delivery • Identify potential problems and design better testing approaches

• Design, develop, and maintain automated test scripts using Playwright. • Build scalable, reusable, and maintainable automation frameworks. • Perform functional, regression, smoke, end-to-end, integration, and API testing. • Automate web application test scenarios using JavaScript or TypeScript. • Validate integration points between applications, services, APIs, and third-party systems. • Create and execute API test cases using tools such as Postman, Playwright API, REST Assured, or similar tools. • Verify request/response payloads, status codes, headers, authentication, error handling, and data validation. • Integrate automation scripts with CI/CD pipelines. • Convert business requirements into clear test scenarios and automated test cases. • Log, track, and communicate defects clearly using Jira, Azure DevOps, or similar tools.