Role Description The Cloud Service Administrator I reports to the Service Center Manager and is responsible for providing support for a wide-array of systems related to the OpSus Cloud and Technical Solutions Group division. The Cloud Service Administrator I will be primarily responsible for ensuring customer calls and self-service requests are addressed, tracked, communicated about, and resolved in a timely manner. The Cloud Service Administrator I provides support for incidents to restore service(s) as soon as possible along with pro-actively monitoring the infrastructure and responding to alerts as applicable. - Ensure inbound phone calls and self-service requests are addressed appropriately in a timely manner using excellent customer service skills. - Identify, troubleshoot, and resolve customer and systems issues. Utilize standard and ad-hoc procedures to perform first level issue resolution for systems. Use appropriate tools to track and report problem status and escalate to internal support, vendors, and management within established SLA’s. - Follow all issues to resolution, engaging others as needed. Acts as the primary contact for the customer providing a single point of interaction. - Reference and utilize technical resolution documentation, such as knowledge base articles, on systems, infrastructure, and processes. - Follow security procedures, standards, and protocols related to all technologies. - Actively monitor all infrastructure and systems and ensure resolution to any monitoring alerts. Work with engineering to resolve any alerts as necessary. - Adhere to standards for availability and business continuity. - Work directly with customers, utilizing excellent customer service skills, during all phases of the customer relationship. - The Service Center will be required to answer support calls from customers and work to resolve their issues. Qualifications - One year or more of progressive experience in supporting a combination of Microsoft and Linux Operating Systems, VMware vSphere virtualization required. - End-user and infrastructure desktop support experience with either physical or virtual desktop technologies strongly preferred. - Working knowledge of Microsoft operating systems, networking concepts, and computer hardware required. - Experience in executing periodic systems patching and updates on a regular basis required. - Experience with supporting advanced blade architecture such as Cisco UCS and HP BladeSystem preferred. - Experience with advanced datacenter wide virtualization preferred. - Previous Customer Service, Call Center, Help Desk and/or Service Desk experience preferred. Requirements - Bachelor degree in Information Management, Computer Science, or other related field or an equivalent amount of experience is preferred for this position. - Certifications in Microsoft, VMware, Storage, A+, Network+, and other Cloud Technologies considered a plus for this position. - Excellent customer service skills required along with the ability to manage multiple customer issues at the same time. Benefits - Competitive salary and above average benefit packages. - CloudWave is a drug-free, EEO employer.

• Lead culture of change for cloud adoption • Develop and coordinate the cloud architecture • Refine and coordinate the adoption of the Cloud Strategy • Collaborate with stakeholders to move from traditional infrastructure vendors toward cloud providers • Partner with EA and other stakeholders to create governance for on-prem and cloud infrastructure • Collaborate with architecture, SMEs, and stakeholders to evaluate, design, and validate cloud and infrastructure architectures • Define and guide the enterprise AI platform and ecosystem architecture • Establish architecture standards and governance guardrails for responsible AI adoption • Drive sustainable cloud and infrastructure cost optimization

Role Description As an Engineer, you understand the latest developments in cloud and container technology. You will develop and enhance our Open Telekom Cloud platform in a customer-oriented manner. WHAT WILL YOU DO? - Solve complex problems in the daily operation of a hyper-scaler's cloud backend. - Work hardware-oriented at the console and get your hands "dirty". - Develop and operate monitoring and quality assurance. - Consistently automate with common automation frameworks. - Work in a team of specialists where everyone helps each other in an open and trusting manner. Qualifications - Completed studies in a technical, engineering or scientific subject or comparable professional training. - Minimum 2 years of professional experience in IT and securing Linux OS with a focus on modern cloud technologies. - Very good knowledge of software defined networks, routing, firewalls, IDS/IPS, Anti-DDoS, WAF and physical networks. - Extensive knowledge in infrastructure automation. - Strong experience in Linux and network related services and IT-Security. - High level of customer focus. - Knowledge of agile development processes. - Ability to assess technical solutions and come up with creative approaches. - OpenStack and programming experience in open source projects is a plus. - Fluency in written and spoken English. Requirements - You will be working in the European Union to meet our customers' data security and privacy requirements. Benefits We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas: - Financial benefits - Benefits with focus on learning and development - Benefits with focus on health and sport - Benefits with focus on family and work – life balance - Other benefits For more information about our benefits click to. Salary Final salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1500 € /brutto. Additional Information - Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation. - Location: Kosice - Company: Deutsche Telekom System Solutions Slovakia - Language: English - Job category: Technical positions

• odpowiedzialność za całość rozwiązań współtworzonych wraz z zespołem • tworzenie lub modyfikowanie rozwiązań do przetwarzania danych w chmurze • tworzenie i modyfikowanie dokumentacji • analizowanie i optymalizowanie rozwiązań w zakresie działającego lub projektowanego systemu • analizowanie wymagań klienta pod kątem dostarczenia optymalnego rozwiązania jego potrzeby biznesowej • analizowanie potencjalnych zagrożeń • dostosowywanie rozwiązań względem wymagań biznesowych.