• Monitor and analyze security alerts (EDR, SIEM) • Investigate incidents and coordinate the response • Maintain and improve detection rules • Contribute to hardening environments (endpoints, cloud) • Write incident reports and document procedures • Participate in incident response exercises

• Manage relationships with banking partners across multiple jurisdictions. • Lead bank account onboarding, maintenance, and banking documentation. • Coordinate KYC and compliance requirements with financial institutions. • Administer banking platforms, including user access, signatories, and security controls. • Monitor daily cash positions and support liquidity management across the Group. • Prepare and maintain cash flow forecasts. • Partner with internal teams on cash planning and funding activities. • Support FX transactions and monitor currency exposures. • Assist with short-term investments in line with treasury policies. • Prepare treasury reporting, including cash positions, liquidity, and forecasts for key stakeholders. • Support the administration and continuous improvement of the Treasury Management System. • Maintain bank connectivity, user management, and data quality. • Support treasury-related audits and strengthen internal controls. • Identify opportunities to improve treasury processes and increase automation.

Title: Junior Analyst, AI & Automation Location: London, England, United Kingdom Hybrid Corporate Job Description: Department: Operations Reporting To: Richard Darbon Location: London, United Kingdom Hybrid Working: 3 days in your local office Full-time | Fixed Term Contract (3 Months) The Role The Junior AI & Automation Analyst is an entry-level role supporting innovation at scale across Operations at Kobalt. This is a 3-month fixed-term opportunity designed to provide hands-on experience in AI, automation, and operational improvement while supporting the team in reviewing bottlenecks in complex workflows and learning how to deploy practical AI-driven solutions. In this role, you will begin to bridge the gap between emerging AI technologies and our day-to-day operations. Under the guidance across the team, you will use your logical mindset to support the wider operations innovation strategy by helping to test intelligent workflows, connect systems, and enhance processes across operations. This is an exciting opportunity for someone looking to start their career at the intersection of technology, operations, and the music industry while gaining practical experience with AI, automation, and process improvement. What You'll Do - You support the research, testing, and piloting of new AI tools, platforms, and models. - You assist the team in mapping and building automated workflows to reduce manual, data-intensive tasks. - You help support the use of integration platforms and internal tools to connect systems and improve operational efficiency. - You assist teams in utilizing AI-assisted tools to accelerate the creation of agentic and repeatable business-focused solutions. - You support the documentation of workflows and automations to ensure reliability and consistency across operations. - You collaborate with stakeholders across the business to understand operational challenges and identify opportunities for improvement. - You work with a variety of teams to learn how the music industry ecosystem operates and how innovation supports creators and rights holders. - You actively participate in training and development opportunities to build your knowledge of AI, automation, and workflow optimisation. What You'll Bring Preferred: - You have a natural inclination to break down multi-step problems into logical workflows and enjoy understanding how things work. - You are highly comfortable learning new software and tools quickly. - You have an interest in AI technologies and are eager to learn how they can be applied to real-world business challenges. - You have basic data handling skills and understand the importance of maintaining clear and accurate documentation. - You enjoy working collaboratively within a team environment and are comfortable asking questions and learning from others. - You demonstrate strong attention to detail and take a conscientious approach to testing and accuracy. - You have strong written and verbal communication skills and can explain ideas clearly to a variety of audiences. Additional Skills That Could Add Value: - Exposure to SQL, Python, or other technical tools through education, personal projects, or internships. - Experience experimenting with AI tools, Large Language Models (LLMs), or workflow automation platforms. - An interest in technology, innovation, and operational excellence. - Experience working on university, personal, or professional projects involving process improvement, data analysis, or technology. What Success Looks Like By Month 1: Building Foundations You'll have developed a strong understanding of Kobalt's operations, systems, and workflows. You'll be actively supporting research, testing, and documentation activities while building confidence using AI tools and automation platforms under the guidance of the wider team. By Month 2: Contributing to Automation Initiatives You'll be supporting workflow mapping, testing automation solutions, and assisting with operational improvement projects. You'll have developed a solid understanding of how AI and automation can be applied to business challenges and be contributing meaningful ideas and insights. By Month 3: Delivering Impact You'll have successfully contributed to AI and automation initiatives, supported the delivery of operational improvements, and developed a strong foundation in workflow optimisation, automation, and emerging technologies. You'll leave the programme with practical experience applying AI to real business challenges within a global music company. Key Behaviours for Success Curiosity & Learning Agility Demonstrates a genuine passion for learning, exploring new technologies, and continuously developing new skills in a rapidly evolving field. Problem Solving & Logical Thinking Approaches challenges methodically, breaking complex problems into manageable steps and identifying practical solutions. Innovation Mindset Embraces new ideas, experiments with emerging technologies, and actively looks for opportunities to improve processes and ways of working. Interview Process - Introductory call with a member of our Recruitment Team - Interviews with team and hiring manager - Optional task or case study (role dependent) - Final stage interview and Q&A - Feedback at each stage We aim to complete the full interview process from initial application to offer within three working weeks. While we do our best to meet this timeline, there may be occasional delays. If that happens, our Recruitment Team will keep you updated every step of the way.

Title: Life Operations Escalations Analyst Location: United States Job Description: About Us: We’re a fast-growing, privately held insurance company on a path to become a leading U.S. retail platform. We believe every client and customer relationship holds the potential to grow into something greater, and the same is true for our people. As we grow, we’re redefining how great talent connects with meaningful work; enabling our ambitious strategy while building a culture of high performance, creativity, and partnership. If you like being the go-to problem solver who can balance service, accuracy, and compliance while moving escalations to resolution, you’ll thrive here! About the Role: We’re looking for a Life Escalations Analyst who brings strong life operations expertise, sound judgment, and a passion for resolving complex service issues. In this role, you’ll own escalated life service requests across post‑issue, working end‑to‑end to drive timely, accurate resolution. You’ll partner closely with our TPA, operational teams, product, compliance, marketing, and key vendor partners—while also supporting oversight, quality assurance, and continuous improvement initiatives that strengthen service delivery and operational outcomes. What You’ll Do: Own Life Escalations End‑to‑End - Manage all incoming life escalations across post‑issue servicing —from initial acknowledgment through final resolution - Take full ownership of escalated cases, ensuring timely, accurate responses that meet SLA commitments while delivering a positive customer experience - Provide consistent status updates and follow‑through to ensure issues are resolved completely and effectively Partner Across the Business & with Our TPA - Work closely with our TPA escalations team to resolve complex issues, address system complications, and ensure timely action on open items - Partner with operational teams, product, compliance, marketing, and key vendor partners to drive alignment and resolution - Support the Operational TPA Oversight Manager by assisting with incident analysis and prioritization of escalated work and projects Drive Quality, Oversight & Continuous Improvement - Perform root‑cause analysis on escalations to identify trends, systemic issues, and long‑term solutions - Assist with QA analysis of post‑issue service requests to confirm SLA adherence and quality processing by the TPA - Support oversight, reporting, and continuous improvement initiatives by leveraging data to provide actionable insights and recommendations Communicate with Professionalism & Impact - Act as a trusted point of contact for escalated matters, communicating clearly and professionally with agents, distributors, customers, vendors, and internal stakeholders - Apply strong critical‑thinking and problem‑solving skills to navigate complex scenarios in a fast‑paced, evolving environment - Demonstrate initiative, accountability, and sound judgment while working independently and collaboratively What You’ll Bring: - 1-3 years of experience in financial services and life insurance strongly preferred. - Prior experience working directly with a TPA provider. - Demonstrated knowledge of life operations and process improvement along with strong business acumen and the ability to translate business plans into actionable solutions - Knowledge of life products; fixed, indexed and variable. - Experience analyzing, measuring, and evaluating data through reporting. - Excellent verbal and written communication skills, at all levels of the organization Core Competencies: - Execution Excellence: Balances speed, accuracy, and quality while managing high‑priority escalations end‑to‑end - Customer & Service Focus: Delivers timely, professional, and solutions‑oriented service that enhances the customer and agent experience - Problem Solving & Root Cause Analysis: Analyzes complex issues, identifies underlying drivers, and implements sustainable solutions - Communication: Clear, timely, and professional with internal teams, TPA partners, vendors, agents, and customers - Ownership & Accountability: Takes full responsibility for escalated issues through resolution, exercising sound judgment and follow‑through - Data & Quality Mindset: Uses reporting, trends, and QA insights to monitor performance, meet SLA commitments, and drive improvement - Collaboration & Partnership: Partners effectively across operations, product, compliance, marketing, and external vendors to achieve outcomes - Adaptability: Thrives in a fast‑paced, evolving environment with competing priorities and complex workflows - Independence & Initiative: Operates autonomously with strong critical‑thinking skills while proactively identifying opportunities to improve processes What We Offer:  - A collaborative, inclusive environment that values authenticity, accountability, and partnership  - The opportunity to join the company at an exciting stage of growth, where colleagues are empowered to build what’s next  - A variable compensation package with a base range of $55k-$60k - A competitive benefits package including comprehensive medical, dental, and vision coverage; an HSA and 401(k) company match; paid time off; and employer-paid life and disability insurance  - Remote/hybrid work arrangement At Prosperity, we are committed to equal employment opportunities and encourage people from all backgrounds to apply. We make hiring decisions based on merit and do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, disability, or any other protected status.   We strive for a meaningful interview experience for all candidates. If you need an adjustment or accommodation due to a disability or medical condition during the hiring process, please let your recruiter know.  Job Details Pay Type Salary Hiring Min Rate 55,000 USD Hiring Max Rate 60,000 USD