• Tracks issue resolution trends, reporting insights, and tool metrics to drive accurate issue resolution • Implements tools, reporting, and metrics to drive high-quality issue resolution and regularly communicates trends to executive leadership • Resolves escalated, executive, and high-complexity issues • Collaborates with the leadership and analytics teams to inform strategy for issue resolution • Designs and documents processes that deliver customer-focused solutions while mitigating risk and maintaining compliance with industry trends and regulations • Ensures smooth transitions between involved teams by evaluating tools and processes with third-party administrators (TPA) • Drives continuous process improvement and cross-functional problem solving using internal metrics and analytics and industry best practices • Manages team training and development and procedure enhancement to support timely issue resolution • Tracks individual and overall performance by quantitative and qualitative measurements and provides feedback and direction to the team • Monitors daily operations, revises and enhances staffing policy; collaborates with operations leaders on capacity and demand modeling • Performs other functions, duties, and projects as assigned

• Führung, Entwicklung und Motivation der Vertriebsmannschaft Deutschland • Verantwortung für Umsatz, Marktentwicklung und nachhaltiges Wachstum im deutschen Markt • Aktive Marktbeobachtung sowie systematisches Einbringen von qualifiziertem Marktfeedback in die Produkt‑ und Portfolio‑Planung der Sentec‑Gruppe • Enge Zusammenarbeit mit Marketing‑Teams, regionalen Clinical Specialists und Product Managern, insbesondere bei der Einführung neuer Produkte • Gesamtverantwortung für den Standort Bad Soden und das Innendienst-Team.

• Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, or services. • Attends trade shows / networking activities to research and connect with prospective clients. • Proactively maintains an ongoing knowledge of industry, existing and target channel accounts, and competitive landscapes. • Develops and executes strategic plans to achieve sales targets and expand the Beck Flavors customer base. • Builds and maintains strong, long-lasting customer relationships. • Works toward increasing sales growth at an established rate determined by this individual and Director of Sales. • Works strategically with key prospects and customers to keep them informed of industry/flavor trends, new flavor opportunities and key areas of growth that Beck Flavors can help support through flavor development and formulation. • Monitors existing accounts and regularly communicates with primary contacts for the account. • Understands the needs of customers and responds effectively with a plan of how to meet those needs. • Possesses an in-depth knowledge of each account/channel and what drives their success.

• Active Management of periodic Customer Due Diligence (CDD) and Business Partner Due Diligence (BPDD) flows, including Politically Exposed Person (PEP) Alerts handling. • Research, analysis and investigation of CDD files, evaluation of information and providing guidance to the Business to ensure correct identification and verification of related parties for all customers, dealers, partners and suppliers • Capturing remarks at the end of periodic AML risk assessment on CDD and PEP alerts, following standard rules and procedures • Perform administrative activities related to customer contracts such as processing termination quote request, Invoice/Billing uploads etc. • Learn new processes and act as a backup in another process whenever required.