• Perform audit reviews across all audit types, focusing on oldest audits in the queue; provide coverage for reviewers. • Conduct secondary reviews for paid review accounts; perform higher-level audit reviews requiring advanced quality assurance expertise. • Monitor audit queues and assist in resolving audit bottlenecks. • Review self-review audits submitted directly to billing to ensure they meet self-review eligibility and quality requirements and monitor audit reports to detect trends or recurring issues. • Track carrier return data and recommend process improvements. • Collaborate with leadership on quality monitoring strategies and data analysis. • Pull and analyze audit files to identify performance strengths and gaps. • Share review results with leadership for delivery to the auditor who completed the original audit. • Conduct reviews of test audits for designated carriers within the test audit program. • Support onboarding of new reviewers by providing shadowing opportunities and ongoing mentorship via chat. • Fill in on live learning platforms such as Zoom or Learning Academy, as well as any other area within the team, to support team initiatives. • Support a positive workplace culture by promoting open, solution-oriented communication, encouraging teamwork, and maintaining a focus on shared goals and productivity.

• Reduce outstanding accounts receivable by managing claims inventory • Speak to patients and insurance companies in a professional manner regarding their outstanding balances • Gather information from patients, clients/family members, client clinical areas, government agencies, employers, third party payors and/or medical payment programs, etc. • Request, input, verify, and modify patient’s demographic, primary care provider, and payor information • Provide excellent customer service and timely response to questions and issues related to benefits, billing, claims, payments, etc. • Explain charges, answer questions, and communicate a variety of requirements, policies, and procedures regarding patient financial care services and resources to patients, staff, payors, and agencies • Work with Claims and Collections in order to assist patients and their families with billing and payment activities

Role Description The Partner plays a key leadership role in both the legal and business functions of the firm, managing complex cases while supervising teams, guiding attorneys, and coordinating operational needs. This includes: - Advising clients, representing them in court and administrative proceedings, and shaping strategy based on an understanding of relevant laws and regulations. - Contributing to hiring, budgeting, compliance, and the overall growth and direction of the firm. Primary Job Duties: - Advise clients in business transactions, claim liability, advisability of prosecuting or defending lawsuits or legal rights and obligations. - Independently manage cases from start to finish: pleadings, discovery, depositions, motions, mediation, and trial prep including supervision of associates and staff members. - Select jurors, argue motions, meet with judges, and question witnesses during the course of a trial. - Analyze and interpret laws, rulings, and regulations with probable case outcomes for individuals and businesses. - Represent clients in court or before government agencies, present and summarize cases to judges and juries. - Gather evidence to formulate defense or to initiate legal actions; evaluate findings and develop strategies and arguments for presentation of cases. - Conduct extensive legal research and drafting of substantial briefs, memos, pleadings, and appellate briefs. - Manage deadlines and assignments with a high level of ownership and independence. - Annual billable amount of 1950 hours required. Key Competencies: - Communicating – Service Supervisors provide the information required by others in a concise, direct, and unambiguous way. - Conflict Management – Service Supervisors address problems openly and objectively and bring substantial conflicts and disagreements into the open with the intention of resolving issues in an unemotional and constructive manner. - Service Focus – Service Supervisors place great emphasis on creating customer loyalty by ensuring the highest value of service is always provided and by delivering on commitments to the customer. - Planning & Priority Setting – Service Supervisors identify priorities and develop detailed action plans that include objectives, accountabilities, time frames, standards, review stages, and contingencies. Other Duties: - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. - This position may be designated as remote, hybrid, or fully in-office, depending on the needs of the role, office location, and Firm requirements. Qualifications - 10+ years’ experience in general liability/insurance defense. - J.D. from an ABA-accredited law school. - Admitted in Florida (other states a plus). - Experience participating in negotiations and mediations. - Superior analytical, research, and communication skills. - Ability to work independently and as part of a team.

• collection and resolution of outstanding insurance receivables • handling unpaid, denied and underpaid claims • communicate effectively • handling high claim volume