• Assesses, plans and implements care strategies that are individualized by member and directed toward the most appropriate and least restrictive level of care. • Collaborates with member, family and healthcare providers to develop an individualized plan of care. • Conducts individual counseling and group therapy with adolescents and adults. • Identifies and initiates referrals for social service programs – including financial, psycho-social, community and state supportive services. • Advocates for members and families as needed to ensure the patient’s needs and choices are fully represented and supported by the healthcare team. • Utilizes approved clinical criteria to assess and determine appropriate level of care for members. • Documents all member assessments, care plan and referrals provided. • Responsible for achieving set goals; Key Performance Indicators (KPIs). • Learning the StrongWell model and taking responsibility and ownership for outcome based care. • Participates in interdisciplinary team meetings and utilization management rounds and provides information to assist with safe transitions of care. • Promotes responsible and ethical stewardship of company resources. • Maintains excellent punctuality and attendance during work hours.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves keeping patients engaged in therapy long after treatment begins. This is not a passive follow-up role. You will actively support the continuity journey for patients enrolled in our internal PAP treatment program. - Report directly to the Customer Success Manager - Contribute to the stability and growth of our recurring revenue model - Keep patients engaged in therapy through timely outreach, proactive retention efforts, and compassionate communication - Support reduced churn, reliable reorder cadence, and a high-quality, seamless resupply experience If you’re passionate about patient care, thrive in a dynamic setting, organized, proactive, patient-focused, and motivated by measurable outcomes, this role offers the opportunity to make a meaningful impact on how sleep care is delivered at scale. What You’ll Do - This is a non-clinical, operational role that partners closely with Sleep Technologists during the transition from treatment setup to long-term resupply - Coordinate follow-up, execution, and documentation to ensure a smooth and reliable experience once patients enter the resupply phase - Work within a tech-enabled, AI-supported care environment - Collaborate with clinical, billing, and operations teams - Help track engagement and reorder metrics while contributing to a scalable operational foundation inside a fast-growing digital sleep clinic - Execute timely and proactive resupply outreach - Follow structured retention workflows - Maintain accurate reorder tracking - Communicate clearly and compassionately with patients - Escalate clinical or billing issues appropriately - Support adherence monitoring efforts Qualifications - 2+ years in healthcare coordination, DME, or care navigation - Experience with PAP/CPAP resupply (strong plus) - Strong patient communication skills with a high level of empathy and professionalism - Ability to work autonomously in a fast-paced, remote environment while collaborating effectively with cross-functional teams - Confidence navigating digital tools and care platforms - Data driven mindset with the ability to track tasks, maintain accurate records, and follow structured workflows - Comfort managing proactive outreach and patient follow-up while maintaining strong attention to detail - Genuine commitment to improving patient experience, therapy adherence, and continuity of care - Operational and automation mindset - Availability to work Central Time (CST) business hours (preferred) Benefits - Meaningful work that directly improves peoples’ lives - Be part of an international team across the US, France, Belgium - Annual team offsite - Comprehensive health benefits (medical, dental, vision) - FREE One Medical membership - 401(k) with company match - 20 days PTO + 10 paid holidays + 80 hours paid sick leave - Internet stipend Compensation $25 - $30 per hour depending on experience. Our Core Values At Sunrise Group, we keep things clear and simple ✨, value trust and collaboration 🤝, and lead with optimism and compassion 🌞. These values guide everything we do. Equal Opportunity Employer Dreem Health / Sunrise is an Equal Opportunity Employer. We welcome people of all backgrounds and are committed to building a workplace where everyone feels included and respected. We do not tolerate discrimination or harassment of any kind.

• Provide high-quality, outcome-focused CBT to children and adolescents via video consultations. • Complete thorough assessments and formulations to guide treatment, ensuring every young person receives the right support at the right time. • Communicate clearly and sensitively with parents, carers, schools, and other agencies involved in the child’s care. • Work within clinical guidelines and safeguarding policies, remaining especially attuned to the unique safeguarding needs of young people. • Manage sessional limits linked to the customer’s insurance cover while keeping recovery goals at the heart of your work. • Carry out risk assessments and create effective management plans, with the support of senior clinicians as required. • Provide signposting, onward referrals, and one-off wellbeing sessions when needed. • Deliver occasional group psychoeducation or wellbeing workshops. • Work autonomously within Bupa’s service framework, maintaining thorough records and upholding the highest clinical standards. • Attend monthly team meetings and regular supervision sessions. • Collaborate with colleagues across operational and clinical teams to improve client and employee experience.

• Provide individual, family, and group therapy via secure telehealth • Conduct intakes, assessments, and develop client-centered treatment plans • Collaborate with PMHNPs, psychiatrists, and interdisciplinary team members • Maintain accurate and timely documentation in our EHR • Support families with education, tools, and ongoing care coordination