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Network Engineer
Location
United States
Posted
91 days ago
Salary
$80K - $92K / year
Seniority
Lead
Job Description
Network Engineer
CompuWorks Ltd.
• Provide an IT experience that clients love • Provide Level 3 support to new and existing clients • Responsible for Emergency Response to client outages • Act as escalation point for Service L1 and L2 • Responsible for ticket ownership through discovery, resolution, and future mitigation as well as participation in RCA process • Responsible for managing daily workload to ensure client issues and requests are addressed in a timely manner • Responsible for consistently providing accurate service ticket notes and time tracking • Responsible for ensuring clients and key players are consistently updated on the progress and next steps of their issue or request • Responsible for creating and maintaining documentation • Responsible for meeting or exceeding departmental KPI's
Job Requirements
- 10+ Years of Technical Support Experience (5+ years MSP Experience Preferred)
- Experience with On-Premises Virtual Networking (VMWare/Hyper-V)
- Experience with Cloud Based Virtual Networking (Azure/AWS)
- Expert knowledge of TCP/IP networking and troubleshooting
- Experience with DNS Management and best practices
- Experience with SonicWall, Fortinet and Meraki firewalls (preferred)
- Experience with SonicWall, HP and Cisco switches (preferred)
- Ability to develop creative solutions for complex environments and client needs
- Ability to communicate effectively
- Ability to prioritize multiple tasks effectively
- Ability to work independently and in a team environment
- Microsoft, AWS, SonicWall, Cisco, Fortinet, and other IT vendor certifications are highly desirable.
Benefits
- Health insurance
- Flexible work hours
- Remote work options
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