Application Support Engineer
Location
Brazil
Posted
3 days ago
Salary
0
Seniority
Senior
Job Description
Application Support Engineer
ImagineX
• Own the stability and performance of mission-critical systems supporting business users. • Investigate system anomalies by correlating logs, metrics, and traces to identify root causes and determine remediation approaches. • Lead rapid incident response and drive root cause resolution. • Participate in an on-call rotation to support scheduled deployments and respond to production issues outside business hours. • Respond to and resolve customer-reported issues within SLA, communicating status and resolution to business stakeholders. • Proactively identify problems, performance bottlenecks, and areas for improvement before they impact customers. • Improve observability across monitoring, metrics, logging, and alerting. • Troubleshoot and resolve software integration issues, data integrity problems, and application errors. • Identify opportunities to improve system scalability, fault tolerance, and performance.
Job Requirements
- Strong English Communication Skills
- Working knowledge of .NET (ability to read and debug code to trace issues through application flow).
- Proficiency in Python and/or PowerShell — able to understand, modify, and write scripts for troubleshooting and automation.
- Strong SQL Server skills, including writing DML and DDL to investigate and remediate data issues in production.
- Familiarity with Cloud infrastructure (e.g., EC2, CloudWatch) — comfortable monitoring server/application health and resource usage.
- Experience with log analysis and observability tools to diagnose incidents.
- Familiarity with alerting/incident management tools (e.g., PagerDuty, Opsgenie).
- Experience with ticketing systems and SLA-driven workflows (e.g., Jira Service Management, ServiceNow, or similar).
Benefits
- This remote contractor role is based in El Salvador and only open to citizens and permanent residents of El Salvador who do not need visa sponsorship.
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