• Own the recurring cadence for a book of live customers: weekly touchpoints, QBRs, monthly value reports, training and follow-ups • Configure new Trig instances with customers: jobs, objectives, lifecycle stages, signals and value drivers - through hands-on workshops (on top of connected data; you won't build integrations) • Own first-90-day success for new customers: kickoff → configured → first value → steady cadence • Track value realised vs promised for every account, and put a number on the gap • Spot expansion and upsell opportunities from signals, usage and stakeholder change, before the customer asks • Build the expansion case (evidence, champion, ROI, sizing) and work it jointly with sales to close • Feed customer and configuration friction back into product and playbooks

Role Description We are currently seeking a Major Case Unit (MCU) Manager to oversee the daily operations of the commercial major case unit team handling complex commercial claims. The selected individual will ensure that claims are handled efficiently, accurately, and in compliance with state laws and company policies. This role can be located in one of FCCI’s office locations or remotely within FCCI states. - Lead team workload planning and performance, optimizing workflows and driving process improvements. - Oversee claim operations, including reserve approvals, settlements, and compliance with authority guidelines. - Direct litigation strategy and manage defense counsel to ensure effective, cost-conscious claim resolution. - Analyze claim trends and performance data to inform decisions and support business objectives. - Resolve complex claim, coverage, and service issues while ensuring strong stakeholder relationships and regulatory compliance. Benefits - Flexible Work Environment - Paid Family Leave - Competitive PTO & Holidays - Recognition & Bonus Programs - Medical, Vision, Dental & Life Insurance - Employee Referral Bonus - Paid Volunteer Time - 401(k) Match & Profit-Sharing Company Description We are an Equal Employment Opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved. Please apply via our website at www.fcci-group.com . Drug Free Workplace (*Pre-employment drug screen is conducted for all positions)

Role Description We are seeking a motivated and enthusiastic Clinical Initiatives Coordinator to join our Home and Community Care team. In this role, you will provide essential support to the Clinical Initiatives team and assist in coordinating and implementing clinical program initiatives and pilots. This position is ideal for someone aspiring to grow into the role of Associate Director of Clinical. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Assist in coordinating and implementing clinical program initiatives and pilots - Gain a deep understanding of the organization's operations, products, applications, strategies, processes, and business priorities - Collaborate with cross-functional teams to develop and operationalize workflow processes that support initiatives and pilots - Support the clinical leadership and provide guidance for assigned initiatives, ensuring successful implementation and direction of local markets - Familiarize yourself with business and clinical systems and tools to support process design and operational implementation - Assist in assessing the upstream and downstream impacts of clinical program implementation at both market and national levels - Contribute to process management and total quality management efforts to enhance efficiency and effectiveness - Help create and maintain clinical program approaches, workflows, and reporting mechanisms - Build relationships with clinical and business leadership and staff to support the success of initiatives and pilots - Develop an understanding of external customer focus and work towards meeting client and quality requirements - Support the translation of contractual and regulatory requirements into compliant clinical workflows and processes - Participate in post-mortems on implementations and pilots to identify areas for improvement and contribute to continuous enhancement efforts Qualifications - Bachelor's degree in a related field (Master's degree preferred) - 3+ years of experience in a clinical program management or support role - Familiarity with healthcare operations and industry trends - Proficiency in utilizing clinical and business systems and tools - Demonstrated solid organizational and project management skills - Demonstrated ability to collaborate and work effectively in cross-functional teams - Demonstrated analytical mindset and problem-solving abilities - Demonstrated excellent written and verbal communication skills - Demonstrated proactive approach and desire to learn and grow within the organization Requirements - Support and Collaboration: Demonstrated ability to provide essential support and collaborate effectively with cross-functional teams to coordinate and implement clinical program initiatives and pilots - Organizational and Project Management: Demonstrated solid organizational and project management skills to assist in developing and operationalizing workflow processes, supporting process management and total quality management efforts, and contributing to the creation and maintenance of clinical program approaches, workflows, and reporting mechanisms - Communication and Relationship Building: Demonstrated excellent written and verbal communication skills to build relationships with clinical and business leadership and staff, as well as effectively communicate with stakeholders at various levels - Analytical and Problem-Solving Abilities: A mindset for analyzing situations, identifying problems, and contributing to solutions, as well as participating in post-mortems to identify areas for improvement and support continuous enhancement efforts - Proactive Approach and Desire for Growth: A proactive attitude towards learning and growing within the organization, along with a solid desire to advance one's career in the healthcare industry Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements)

• Serve as the primary relationship manager for an assigned portfolio of debt and equity investments across designated LFM-managed funds. • Develop and maintain proactive relationships with borrowers, serving as the primary point of contact throughout the life of each investment. • Monitor borrower performance through analysis of financial statements, operating results, property cash flows, rent rolls, budgets, and other portfolio reporting. • Compare ongoing portfolio performance against original underwriting assumptions and investment projections, identifying material variances, emerging risks, and opportunities for proactive intervention. • Review loan documents to ensure borrower compliance with loan covenants, reporting requirements, insurance, taxes, maturity dates, and other credit conditions. • Verify loan balances, accrued interest, servicing activity, and other financial information to ensure portfolio accuracy. • Review servicing reports and payment activity to identify delinquencies, payment trends, and servicing discrepancies. • Communicate regularly with borrowers to understand project performance, discuss operational challenges, and support successful loan outcomes. • Participate in post-closing loan transitions to ensure accurate transfer of underwriting assumptions and ongoing monitoring requirements. • Conduct periodic site visits and annual portfolio reviews to evaluate property performance, strengthen borrower relationships, and identify risks that may not be evident through financial reporting. • Prepare portfolio analyses, loan summaries, impairment analyses, and asset performance reports for management review. • Prepare and update Excel-based portfolio risk ratings using established qualitative and quantitative assessment frameworks. • Maintain accurate and current portfolio data across asset management systems, reporting tools, and portfolio trackers. • Coordinate preparation of portfolio analyses and reporting materials supporting Fund Management oversight and investment decision-making. • Monitor and report portfolio financial and impact metrics in accordance with fund reporting requirements and established reporting timelines. • Support audits by maintaining accurate, complete, and audit-ready portfolio documentation. • Support standardized documentation practices and continuous improvement of portfolio reporting and data integrity. • Serve as the primary asset manager for assigned watchlist, non-performing, and defaulted loans. • Identify emerging portfolio risks and develop mitigation strategies in coordination with the Director, Asset Management. • Structure, negotiate, and administer loan modifications, amendments, extensions, forbearance agreements, and workout strategies. • Partner with Construction Management, Legal, Loan Administration, and Servicing to resolve complex credit, construction, and portfolio issues. • Support foreclosure, collateral enforcement, and other resolution strategies, as appropriate. • Collaborate closely with Underwriting, Construction Management, Loan Administration, Fund Management, Legal, and Servicing to support effective portfolio management throughout the investment lifecycle. • Review non-construction disbursement requests for compliance with approved budgets, loan documents, and fund requirements. • Present portfolio updates, borrower developments, and asset performance analyses during internal portfolio, risk, and fund review meetings. • Serve as a technical resource and mentor to Asset Managers and Asset Management Analysts, as appropriate. • Contribute to process improvements, portfolio standards, and adoption of asset management best practices to strengthen LFM's portfolio management capabilities. • This position is expected to travel less than once per month, up to 15% annually.