Pavlov

• Own the recurring cadence for a book of live customers: weekly touchpoints, QBRs, monthly value reports, training and follow-ups • Configure new Trig instances with customers: jobs, objectives, lifecycle stages, signals and value drivers - through hands-on workshops (on top of connected data; you won't build integrations) • Own first-90-day success for new customers: kickoff → configured → first value → steady cadence • Track value realised vs promised for every account, and put a number on the gap • Spot expansion and upsell opportunities from signals, usage and stakeholder change, before the customer asks • Build the expansion case (evidence, champion, ROI, sizing) and work it jointly with sales to close • Feed customer and configuration friction back into product and playbooks