Role Description Loop is looking for an Engineering Manager to lead our newly formed Support & Stability team. This team is the steward of the most critical, highest-risk domains in our application, and the first line of defense for engineering support. You'll lead a team that measures everything, gets ahead of problems before they spread, and uses AI and automation as the default way to turn recurring support patterns into permanent fixes, not tickets closed one at a time. What You’ll Do: - Own stewardship of the application's highest-risk, highest-impact domain areas. Keep them clean, tested, and maintainable so other teams can build on top of them with confidence. - Build the measurement systems that tell you where risks live. Deployment frequency, days with commits, support ticket volume, and recurring failure patterns are your leading indicators. - Prioritize root cause over volume. Make problems go away permanently, not just close tickets against them. - Lead your team's first-line triage of engineering support tickets. Own and resolve what you can, and route what you can't with the context already assembled. - Push your team to make AI agents the default starting point for domain maintenance and support triage. - Lead your team's AI adoption directly. Set clear expectations, provide support, and hold them accountable. - Build and champion the skills, prompts, and automation that turn a recurring problem into something AI catches or fixes before a human has to. - Negotiate the boundaries of what your team owns versus what stays with the team that built it. - Represent your team's perspective on system health and support trends back to product and engineering leadership. - Run the fundamentals of people management well: clear expectations, regular high-quality 1:1s, direct feedback, and investment in your team's growth. - Maintain enough hands-on technical involvement to stay credible on the work your team does and to unblock them when it matters. Qualifications - 3+ years of engineering management leadership experience, ideally including ownership of platform reliability, system health, or critical-domain code. - Experience building or running a proactive stability or support program. - Ability to distinguish a one-off issue from a systemic one and invest in a permanent fix. - Experience using AI agents as a default part of team operations. - Comfortable negotiating scope and ownership boundaries with other teams. - Technical depth to review complex work in high-risk domains. - Experience managing underperformance and recognizing strong performers. - Operate with intensity and hold a high bar for your own work and for the people around you. - Strong experience with PHP/Laravel environments is a plus, but not required. Requirements - $150,000 - $190,000 a year. - This position is also eligible for an annual performance bonus expected to be 10% of your base salary. Benefits - Medical, dental, and vision insurance. - Flexible PTO. - Company holidays. - Sick & safe leave. - Parental leave. - 401k. - Monthly wellness benefit. - Home workstation benefit. - Phone/internet benefit. - Equity.

• Lead and grow a team of security engineers focused on cloud infrastructure security, data security, and identity and access controls. • Set and drive the team's roadmap in alignment with organizational security priorities, balancing embedded partnership with high-leverage automation and paved-road investment. • Partner with Infrastructure, Data Platform, and Application Security teams to embed security into how Airbnb builds, deploys, and operates its systems. • Guide the team through complex architectural decisions across cloud (AWS, GCP), Kubernetes, data infrastructure, and identity systems. • Coach engineers through career growth, technical development, and difficult moments - building a team where people stay, grow, and do their best work. • Communicate technical direction, risk posture, and progress clearly to senior leadership and cross-functional stakeholders. • Continuously raise the bar on the team's technical craft, operational excellence, and ways of working.

• Manage, grow and support a team of experienced engineers responsible for applications, tools and infrastructure that drive our security products. • Work closely with engineers, scientists, stakeholders and other domain experts to come up with and execute on unique solutions that contribute to detection and mitigation of fraud and automation. • Mentor and guide engineers to grow in skill and knowledge, allowing them to make the best decisions given the right tools and context. • Participate in code and architecture design, contribute to feature development and maintain high quality standards via peer reviews and mentorship.

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. ABOUT THE ROLE Samsara's Go-To-Market Systems team is building the AI-first infrastructure that powers how one of the world's fastest-growing SaaS companies sells. As Engineering Manager, GTM AI Engineering, you'll lead a team of senior engineers who build and operate the AI orchestration engines, Salesforce/CRM/PRM integrations, and agentic workflows that keep our global sales organization moving. This role is for a hands-on engineering leader — someone who writes code, conducts design reviews, and shapes architecture alongside the team, while also owning the people processes that make a great team great: hiring, career development, performance, and culture. You'll partner closely with Sales Ops, BizTech, Finance, and GTM leadership to translate business ambitions into reliable, scalable engineering roadmaps. You'll report to the Sr. Director, Sales Technology Engineering, and serve as the technical and people lead for a team of 4–7 engineers. You'll set the standard — for code quality, architectural thinking, on-call discipline, and how the team shows up in cross-functional conversations. YOU SHOULD APPLY IF - You thrive at the intersection of hands-on technical leadership and people management — you're equally comfortable in a design review and a 1:1 conversation about career growth - You believe great managers unblock their teams by being technically credible, not by staying out of the code - You've built and shipped production AI systems and know what it takes to take an agentic workflow from prototype to enterprise reliability - You're energized by ambiguity — you can take a fuzzy business need from a VP of Sales and turn it into a concrete engineering roadmap - You care about building an inclusive, high-trust team where engineers grow and do the best work of their careers IN THIS ROLE, YOU WILL - Lead, hire, and develop a team of 4–7 senior engineers across the full GTM AI systems stack — setting a high bar for technical excellence, collaboration, and delivery - Stay hands-on: contribute to system architecture, participate in code and design reviews, pair with engineers on complex problems, and own critical technical decisions for the team's most impactful systems - Own the engineering roadmap for GTM AI systems — partnering with Sales Ops, BizTech, Finance, Legal, and GTM leadership to set priorities, define milestones, and communicate progress - Drive delivery of AI-first GTM systems: agentic AI pipelines, LLM orchestration layers, Salesforce CPQ integrations, real-time Slack applications, and AWS event-driven architectures - Champion engineering quality: establish and uphold standards for code review, testing, observability (distributed tracing, alerting, SLAs), incident response, and documentation - Create a culture of responsible AI development — ensuring the team follows safe data handling practices, maintains audit trails, and builds human-in-the-loop controls from the start - Manage team health: run effective 1:1s, give timely and actionable feedback, unblock engineers, resolve conflicts, and advocate for your team's needs within the broader org - Identify and eliminate systemic sources of friction in GTM workflows — turning recurring manual processes into automated, self-healing systems that scale with the business - Serve as a technical authority in cross-functional conversations — representing the engineering team's perspective to VP- and C-level GTM stakeholders MINIMUM REQUIREMENTS - 8+ years of software engineering experience, including 2+ years in an engineering management or tech lead role with direct reports - Strong technical depth in Python (production services, async processing, LLM integration) and TypeScript/JavaScript (React, Node.js) - Hands-on Salesforce platform experience: REST/Bulk/Streaming APIs, SOQL, CPQ/Steelbrick, platform events, and flow automation - Solid AWS expertise: Lambda, SQS/SNS/EventBridge, API Gateway, S3, RDS/Aurora, CloudWatch, IAM, and multi-account patterns - Experience building and deploying LLM-powered systems using OpenAI API, Anthropic API, LangChain, LangGraph, or equivalent agentic frameworks - Demonstrated ability to lead multi-engineer technical efforts: writing design docs, running design reviews, and defining engineering standards - Track record of effective people management: hiring, performance development, and building inclusive team culture - Strong cross-functional communication skills — able to translate engineering decisions to non-technical business stakeholders - Bachelor's degree in Computer Science, Engineering, or related field, or equivalent practical experience AN IDEAL CANDIDATE ALSO HAS - Experience designing and operating low-code automation platforms (Workato, MuleSoft, Salesforce Flow) alongside custom-built agentic systems - Background in GTM engineering, RevOps tooling, or sales technology platform development in a high-growth B2B SaaS environment - Familiarity with Model Context Protocol (MCP) or custom tool/function-calling patterns in production agentic systems - AWS certifications: Solutions Architect Professional or DevOps Engineer Professional - Experience operating in GovRAMP or FedRAMP-adjacent environments - Prior experience scaling an engineering team through a period of significant organizational or technical growth #LI-hybrid Total Rewards At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Belonging at Samsara At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process. Our Commitment to Authenticity We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.