Role Description Imagine360 is seeking an Offshore Provider Relations Supervisor to join the team! This position is responsible for the day-to-day oversight and supervision of offshore vendor partners providing contact center support. The role requires a strong understanding of contact center operations, member eligibility, benefits, coverage, and related policies and procedures, along with experience managing offshore vendor relationships. The position is accountable for ensuring provider inquiries are handled accurately, efficiently, and in compliance with established policies, procedures, service level agreements (SLAs), quality standards, and performance metrics. Additionally, the role monitors vendor performance, drives operational excellence, identifies opportunities for process improvement, and collaborates with internal and external stakeholders to ensure consistent, high-quality service delivery. Position Location: 100% remote Responsibilities include but are not limited to: - Supervisor of Offshore Provider Relations - Responsible for the onboarding/offboarding of offshore provider team members. - Manage day-to-day call quality metrics to ensure contractual goals are being met. - Manage and resolve day-to-day issues as they arise. - Create, maintain, and trend various reports in a timely manner. - Supports communication between other departments, vendors, and clients to ensure collaborative progress toward desired state. - Actively facilitates/participates in committee/team meetings as assigned. - Recognizes and alerts appropriate supervisor of trends within their scope of responsibility that fall outside of quality parameters. - Acts as a role model in demonstrating the core values in customer service delivery. - Provides timely and thorough follow-up with internal and external customers. - Appropriately escalates difficult issues up the chain of command. - Model and provide an environment that supports Imagine360 core values to encourage continuous learning, personal development, and accountability. - Actively support company and department initiatives, directors, and other team members. - Explains and demonstrates duties and proper procedures for role. - Assists in maintaining relationships with Offshore Provider Vendor by being the Provider Relations contact. - Attending regularly scheduled meetings and making sure the appropriate parties are involved. - Active participation in any provider relations sub-groups and committees as projects arise. - Serve as a SME in Provider Relations/Contact Center. - Communicate areas of improvement for offshore Provider call quality, and production goals. - Maintains and updates policies and procedures. - Serves on committees, work groups, and/or process improvement teams, as assigned, to assist in improving quality/customer satisfaction. - Actively reviews and analyzes vendor performance to maximize accuracy and production efficiencies. Qualifications - Experience in Provider and/or Contact Center. - Minimum 3 years' experience in health insurance industry. - Demonstrated experience in Offshore vendor relations. - Working knowledge of computers and software including but not limited to Microsoft Office products. - Familiarity with contact center software/tools (Nice InContact, IVR, etc.). Requirements - Bachelor's degree in related field preferred. - Experience with Philippines/Southeast Asia Contact Centers a plus. Skills and Abilities - Demonstrated organizational, problem-solving, and analytical skills. - Strong written, oral, and telephonic communication skills. - Demonstrated ability to work independently, be detail-oriented, prioritize workloads, multi-task, and manage priorities to meet deadlines. Benefits - Multiple Health plan options. - Company paid employee premiums for disability and life insurance. - Parental Leave Policy. - 20 days PTO to start / 10 Paid Holidays. - Tuition reimbursement. - 401k Company contribution. - Company paid Short & Long term Disability plus Life Insurance. - Professional development initiatives / continuous learning opportunities. - Opportunities to participate in and support the company's diversity and inclusion initiatives.

Role Description We are looking for a Senior Developer Advocate to: - Be at the heart of our community, interacting with a community of automation, no code, and open source enthusiasts on a daily basis. - Offer advocacy, support, education, and build relationships with the most active members. - Create and implement plans to build, enable and nurture our community. - Design and implement tactics such as events, meetups, livestreams, videos, blogs, courses, social media and partnerships. - Represent the community's needs internally and externally, gathering feedback and learnings, and collaborating with engineering, product and marketing teams. - Develop our network of partners, exploring partnership and co-marketing opportunities. - Monitor success metrics; consider how effective initiatives are at achieving goals and adjust effort accordingly. Qualifications - 5+ years working in tech, with 2+ years in Developer Relations. - You have experience in building community across some of the following channels: Twitter, YouTube, Twitch, Discord, blogs, meetups, public speaking & events. - You identify as a teacher and a learner, a builder and a doer, a mentor and a communicator. - You are empathetic, inclusive, warm, enthusiastic, and get a buzz from helping people. - You are passionate about automation, no code and/or open source. - Ideal locations for this role include the states of New York, New Jersey, Florida, Massachusetts, California & Texas. Requirements - n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. - We can sponsor visas to Germany; for any other country, you need to have existing right to work. - Our company language is English. - You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n. Benefits - Competitive compensation – We offer fair and attractive pay. - Ownership – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity. - Work/life balance – We work hard but ensure you have time to recharge: - Europe: 30 days of vacation, plus public holidays wherever you are. - US: 20 vacation days, 8 sick days, plus public holidays wherever you are. - Health & wellness – - Europe: We provide benefits according to local country norms. - US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage. - Future planning – - Europe: We provide pension contributions according to local country norms. - US: 401(k) retirement plan with a 4% employer match. - Financial security – - Europe: We provide benefits according to local country norms. - US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones. - Career growth – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills. - A passionate team – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it! - Remote-first – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description. - Giving back – We're big fans of open source, and you'll get $100 per month to support projects you care about. - AI enablement – We believe in working smarter—everyone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativity. - Transparency – We all know what everyone’s working on, how the company is doing—the whole shebang.

• Be a credible, enthusiastic advocate for our products inside developer communities • Bring the community's questions, frustrations, and feedback back to product and marketing • Help developers understand what our products do and why they'd want them in plain, developer-native language • Take ownership of our influencer program, and execute it from the ground up • Build and manage relationships with developer influencers and creators: outreach, briefing, and follow-through • Drive influencers to engage with, use, and share our products • Track what's working and report on program impact • Own our social presence end to end across LinkedIn, X, YouTube, Reddit, and wherever else our audience gathers • Ideate, draft, and publish posts; you write and ship, not just schedule • Create original social content, including short-form video and developer-native formats • Engage: respond to comments, join relevant threads, and build genuine presence in conversations happening around our space • Ideate video topics and write scripts • Record as the on-camera speaker and capture product demos • Produce and edit videos into publish-ready assets for social, YouTube, and the website • Represent Tonic.ai at owned events and sponsored hackathons • Help ideate, plan, and run our presence, from booth to breakout to after-hours • Turn event moments into content that lives on after the event ends

Role Description Help Make SSP America “The Best Part of the Journey.” At SSP America, our people are the heart of every experience we create for travelers across North America. We are searching for a detail-driven Labor Relations and New Openings Coordinator to keep our collective bargaining work organized and our new openings running smoothly. In this role, you will: - Own the details that keep labor relations on track by maintaining accurate CBA records and making sure key commitments are never missed. - Support high-stakes bargaining and grievance work that shapes strong, lasting union partnerships. - Coordinate new openings, remodels, and transitions so people-related work runs smoothly from start to finish. - Partner across People, Legal, Payroll, Operations, and field leadership to remove barriers and keep projects moving. - Bring order to complex, sensitive work through strong organization, sound judgment, and dependable follow-through. Qualifications - Associate degree in human resources, labor relations, business administration, legal studies, or a related field preferred. - Paralegal certification or related legal support education preferred. - PHR, SPHR, SHRM-CP, SHRM-SCP, or equivalent HR certification preferred. - Minimum of three (3) years of human resources operations experience required. - Experience in hospitality, food service, food and beverage, airport operations, or a related industry preferred. - Experience maintaining CBA trackers, agreement summaries, implementation calendars, bargaining materials, or similar labor relations documentation tools preferred. - Experience supporting labor relations, collective bargaining agreement administration, grievance tracking, bargaining preparation, employment law compliance, or related legal functions preferred. - Experience supporting new unit openings, workforce transitions, acquisitions, remodels, or other operational changes preferred. - Basic understanding and application of U.S. labor and employment laws required. - Knowledge of Canadian labor and employment practices is a plus. Requirements - Maintain a complete, current inventory of all collective bargaining agreements, including amendments, side letters, wage schedules, benefit provisions, and key dates. - Track negotiated CBA changes, implementation dates, notice requirements, wage increases, and other agreement-specific obligations. - Build and maintain CBA trackers that identify required actions, responsible teams, due dates, and follow-up needed. - Escalate gaps, missed deadlines, or unclear ownership to the right Labor Relations, People, Legal, or business leader. - Prepare bargaining support materials such as CBA summaries, issue logs, comparison documents, and proposal trackers. - Support new unit openings, remodels, transitions, and acquisitions with organized, timely coordination. - Maintain opening and transition trackers that capture activities, owners, timelines, status, and open items. - Participate in project calls, opening readiness meetings, and post-opening follow-up to keep people-related work on track. - Organize labor relations documentation to stay accurate, accessible, and compliant with Company confidentiality standards. Benefits - Health, Dental, Vision and Life Plans. - Paid Time Off. - 401K with company match. - Employee Assistance Program.