Acquired by Bizzabo
Manager, Human Data Operations
Location
North America
Posted
4 days ago
Salary
$108K - $162K / year
Seniority
Mid Level
Job Description
Manager, Human Data Operations
x.ai
• Own end-to-end quality and delivery for critical Human Data projects while ensuring accuracy, consistency, and guideline adherence at scale. • Lead, coach, and grow a team of Team Leads and AI Tutors (full-time and contractors), including performance management, career development, and talent pipeline building. • Manage a globally distributed workforce spanning multiple employment types (full-time employees and contractors), fostering strong collaboration and consistent standards across time zones. • Collaborate closely with Members of Program Staff, Go-to-Market teams, and Engineering teams to understand model needs and translate them into clear data requirements and labeling strategies. • Define and continuously improve operational standards, annotation guidelines, taxonomy, and quality assurance processes. • Drive efficiency and scalability by identifying and resolving bottlenecks, implementing process improvements, and leveraging metrics/KPIs to track performance (e.g., send-back rate, tutor utilization, lead time). • Recruit, hire, and develop top talent while maintaining a high-performance, meritocratic culture with strong accountability. • Build and iterate training programs, certification processes, and onboarding systems for new team members and leaders. • Act as the voice of the tutors while connecting Team Leads with Human Data Engineers to drive continuous improvement. • Report on program status, risks, and outcomes to senior leadership while fostering cross-functional alignment.
Job Requirements
- 2+ years of people leadership experience, including managing Team Leads or equivalent managers
- Proven track record delivering high-quality operations at scale (e.g., in data annotation, AI training/evaluation, content quality, operations, or similar domains)
- Basic understanding of AI/ML concepts and how high-quality training data impacts model performance
- Familiarity with project management tools such as Notion, JIRA, Linear, or Axiom
Benefits
- Equity
- Comprehensive medical coverage
- Vision insurance
- Dental coverage
- Access to a 401(k) retirement plan
- Short & long-term disability insurance
- Life insurance
- Various other discounts and perks
- Health insurance for eligible U.S. based positions
- Paid sick leave for eligible U.S. based positions
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