• Lead, mentor, and grow a regional team of Solutions Architects supporting NVIDIA Cloud Partners, setting technical direction and career development plans. • Partner with Sales Account Managers and business leaders to identify and secure business opportunities for NVIDIA products and solutions across the region. • Oversee your team's technical engagements throughout the customer lifecycle, ensuring successful design, build, and production of extensive GPU cloud infrastructure. • Represent NVIDIA in executive-level technical discussions with Cloud Partners, covering project and product details, roadmap, new technologies, and escalations. • Establish standard methodologies, tools, and best practices that improve the quality and consistency of your team's technical delivery. • Manage team workload, prioritisation, and resourcing to balance multiple partner engagements simultaneously.

• Support customers through diverse channels — tickets, email, and video — managing a range of issues from simple queries to intricate technical dilemmas • Build and deepen your technical expertise across all facets of the dbt platform, so you're ready to assist with any challenge • Take ownership of customer issues, from initial troubleshooting through to resolution • Enhance our documentation, ensuring it's both technically accurate and easy to understand • Proactively seek out professional development opportunities, always aiming to bring more to the team and our users • Learn dbt Core and the dbt platform, and build technical expertise broadly across all areas of our product • Collaborate with peers, engineering, and other stakeholders across time zones to deliver a high-quality support experience • Use conversational AI tools to support researching, authoring, and reviewing support responses and internal documentation

Role Description Fivetran and dbt are building data pipelines to power the modern data stack for thousands of companies. We’re looking for a customer solutions engineer for the Customer Solutions Engineering (CSE) team — frontline technical support for dbt Labs customers across tickets, email, and video, ranging from simple questions to complex technical issues. This is a full-time remote position based out of the AMER-East region, Texas, and Philadelphia. Technologies You’ll Use - dbt (Core and dbt platform) - SQL - APIs - YAML/JSON - Zendesk - Datadog or LogicMonitor - Common data warehouses (e.g. Snowflake, BigQuery) What You’ll Do - Support customers through diverse channels — tickets, email, and video — managing a range of issues from simple queries to intricate technical dilemmas - Build and deepen your technical expertise across all facets of the dbt platform, so you're ready to assist with any challenge - Take ownership of customer issues, from initial troubleshooting through to resolution - Enhance our documentation, ensuring it's both technically accurate and easy to understand - Proactively seek out professional development opportunities, always aiming to bring more to the team and our users - Learn dbt Core and the dbt platform, and build technical expertise broadly across all areas of our product - Collaborate with peers, engineering, and other stakeholders across time zones to deliver a high-quality support experience - Use conversational AI tools to support researching, authoring, and reviewing support responses and internal documentation Skills We’re Looking For - Demonstrated expertise in coding languages, SQL, APIs, and understanding network requests - Exceptional written and verbal communication skills - A genuine drive for solving problems and helping others - A strong technical foundation, especially within a SaaS support environment - Prior experience in roles that merge the technical with the client-facing, such as engineering support or customer success - Experience building documentation or technical how-to guides using a variety of media (text, images, video) - A creative attitude toward problem solving, and enjoyment working directly with business stakeholders to help them get past roadblocks - Ability to use conversational AI systems (like Claude, ChatGPT, and internal chatbots) to support researching, authoring, reviewing, and synthesizing support and enablement content Bonus Skills - Hands-on experience with YAML or JSON structures - Proficiency with monitoring and analytics tools like Datadog or LogicMonitor - A deep understanding of ETL processes, data warehousing, and contemporary data stack concepts - Ability to break down complex technical concepts and communicate them to stakeholders verbally and in writing - Practical experience with dbt Pay Range $80,489 — $96,590.50 USD Perks and Benefits - 100% employer-paid medical insurance - Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off - RSU stock grants - Professional development and training opportunities - Company virtual happy hours, free food, and fun team-building activities - Monthly cell phone stipend - Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents

Role Description As a Digital Solutions Delivery Manager here at Honeywell, you will have the opportunity to lead and oversee our Field Service team, ensuring efficient and effective service delivery to our customers. You will report directly to our North America Director of Digital Solutions, and you’ll work on a Remote work schedule. In this role, you will impact the success of our field service operations, the satisfaction of our customers, and the growth of the organization by driving operational excellence and customer loyalty. Qualifications - Experience in managing field service operations. - Strong leadership and team management skills. - Excellent communication and interpersonal skills. - Ability to drive operational excellence. Requirements - Proven track record in service delivery management. - Experience in customer relationship management. - Familiarity with automation and digital solutions. Benefits - Remote work schedule. - Opportunities for professional growth and development. - Comprehensive health and wellness programs. Company Description Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.