• Provide in-house technical direction and assistance to customers regarding the use of product lines and basic application methods • Serve as an expert in a single technology or have a working knowledge of multiple technologies that may support multiple sites • Provide intermediate technical direction and assistance to customers regarding the use of product lines and facilitates account management in coordination with Sales Team • Respond to complex questions and concerns from customers regarding product lines and general performance requirements • Serve as an operational advisor to customers by applying general quality tools and analytical concepts to assist with improving product quality, efficiency and line design • Assume liaison with sales by interacting with line management & personnel and developing a complete understanding of needs & operations and providing recommendations • Work closely with Axalta Technical and Manufacturing Teams to maintain product quality • Conduct, at a minimum, monthly line audits (more frequent as required) and report findings back to sales and the customer • Prepare accurate and timely Technical Service reports, typically weekly but more frequently as required • Help customer manage inventory on - hand, including proper inventory rotation (FIFO) and order placement • If necessary, lead Axalta managed inventory program and mutual standard program which may require conducting at a minimum, monthly inventory counts with customer • Follow all Axalta and customer safety regulations.

Role Description Are you ready to make a lasting impact in specialty care? We’re seeking a dedicated and dynamic Patient Reimbursement Specialist to join our team at BioScript Solutions, where we put our patients first! - Coordinate and manage all aspects required in order to obtain prescription drug coverage for patients. - Coordinate cases with insurance companies, physician's offices, and healthcare professionals in order to maximize reimbursement solutions. - Coordinate documents, submissions, and all related paperwork to insurance companies, public/federal funding programs. - Foster and build relationships with key clinics. - Coordinate with pharmacy processes required once funding has been obtained. - Acquire in-depth knowledge of public/private and federal funding mechanisms. Qualifications - Bilingualism - English/French - is an asset. - Prior experience in a reimbursement role is a strong asset. - Experience in the healthcare, pharmaceutical, or insurance industry is an asset. - Minimum of 2 years’ experience in customer/client service experience. - Strong proficiency in Microsoft and Google applications (Google apps, Word, Excel). - Professional/courteous/efficient telephone manner. - Proven ability to organize time, set priorities, and multi-task in order to meet various competing work deadlines. - Strong communication and interpersonal skills. - Ability to work independently and in a team environment. - Attention to detail. - Ability to resolve issues effectively and efficiently. - An out-of-box thinking approach. - Able to work rotating shifts Monday through Friday, covering the hours of 8 AM to 8 PM EST. Benefits - Flexible remote work options because we value your time and well-being. - Committed to fostering a culture of growth, where every team member is encouraged to pursue new skills, expand their knowledge, and advance their careers. - Over 1,500 team members across Canada with an overall above industry engagement score. - Competitive salary, incentive program, and comprehensive benefits package. Company Description At BioScript, we're not just a company—we're a fast-growing company always putting patients first. Recognized as one of Canada’s Best Managed Companies, we believe in pushing boundaries, setting trends, and creating meaningful experiences that captivate and inspire. Our vibrant team is made up of innovative minds who are passionate about driving success and making an impact.

• Provide reassurance and solutions that make a difference in our customers' lives after an accident. • Inspect and assess vehicle damage, estimate vehicle repair costs. • Negotiate equitable settlements, partner with body shops, rental companies, and parts providers. • Resolve customer concerns, ensuring a positive experience. • Drive customer satisfaction through meaningful interactions.

• Independently installs, repairs, upgrades, and performs preventative maintenance on Carl Zeiss Medical Technology and DORC EVA NEXUS instrumentation in the field. • Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Medical Technology and DORC EVA NEXUS guidelines. • Leads and performs as the territory’s technical expert for all of ZEISS DORC product line for customer technical needs, is point of approval for module swaps and making decisions on which accounts take priority. • Schedule, create, verify and/or modify customer visits as appropriate, by assessing customers’ needs, which may include financial impact to the practice, and patients’ well-being. • Complete and submit a field service reports according to written procedures as per standard operating procedures. • Complete and submit a monthly expense report according to Carl Zeiss Canada policies and procedures. • Provides national coverage across multiple regions, supporting customer and operational needs as required. • Supports temporary backfill for employee absences, including vacations, leaves, and vacancies. • Responds to surge demand and urgent service requirements across Canada. • May be assigned to different regions for defined periods based on business priorities. • Operates with a high degree of flexibility, including variable schedules and travel requirements. • Maintain spare parts inventory and service tool calibration according to company guidelines. • Maintain and ensure all required diagnostic equipment and tools are within calibration and compliant to company guidelines. • Interface with customers in a professional, pleasant and calm demeanor. • Provide remote assistance and triage over the phone when required for customer support. • Maintain effective territory management and expense control. • Build strong relationships with accounts in the field to develop and maintain trust and continued partnership as liaison to the Posterior Consumable Manager. • Perform required preventative maintenance in a timely manner. • Assist in training and mentoring new hires. • Develop strong relationships with key customers.