• Own end-to-end producing and project management on flagship accounts, including budget creation and management, schedule creation and management, execution and delivery • Lead and work alongside Creative and Production teams to ensure projects are produced to a high standard, delivered on time and within agreed budget • Coordinate communication, requests and project requirements with clients, either direct or via client servicing team • Proactively troubleshoot to prevent roadblocks for creative and production teams at every stage of project lifecycle • Oversee vendor management process and approvals • Help lead and mentor the US project management and video production team to ensure process and quality are met across all projects • Help plan, monitor and analyze key metrics across project delivery, resource management and overall team performance • Proactively recommend best practices across resource management, project delivery, budgeting, contracts, etc. • Recommend new strategies to maximize operational efficiency across the team and assist in defining processes when needed • Support or lead pitches and RFPs

• Own and execute Project Farma’s communications strategy • Serve as a marketing business partner to leadership, business development, and client engagement teams • Translate complex technical and professional services work into clear, actionable messaging for internal audiences • Partner with marketing to ensure alignment between communications and external campaigns • Support leadership communications • Lead communication campaigns from planning through execution • Oversee town halls and leadership meetings • Drive employee understanding of Project Farma’s services • Contribute to go-to-market readiness by ensuring internal teams have clear messaging • Track and measure engagement across internal communication channels

• Manage complex, non-standard refrigeration and store fixture accessory orders across a large retail footprint • Act as the central coordinator between stores, engineering, vendors, and internal procurement to ensure accurate ordering, tracking, and fulfillment • Process and manage non-catalog / exception-based orders, interpret incomplete or ambiguous store requests, validate compatibility with specific equipment, and perform store visits as necessary • Work directly with multiple vendors including requesting quotes, expediting urgent shipments, confirming availability and specifications, and tracking shipments • Serve as liaison between store managers, engineering, and procurement/finance, and navigate situations where items are not in approved request forms, specs vary by store or equipment, and orders are urgent and time-sensitive

Role Description The Lead, Partnership Management role is a key member of the School Assessment Extended Leadership Team, responsible for defining and leading the end-to-end experience for every state, district, school, educator, and administrator who partners with Pearson. Guided by our commitment to One Partner. Every Learner., this leader establishes the vision, strategy, and operating model that transforms every interaction into an experience built on trust, expertise, responsiveness, and measurable educational impact. The organization brings together a unified Partner Experience function that enables partners to launch successfully, adopt solutions with confidence, and maximize the value of assessment to improve student outcomes. This role serves as a strategic peer to Program Delivery Teams and will work closely with Product, Technology, Measurement & Learning, Delivery and Transformation, and leadership. The Lead, Partner Experience owns the overall partner experience strategy and advocates the voice of our partners in enterprise decision-making. The role works in close partnership with the Partner Success Program Delivery teams. While Program Delivery is accountable for successful contractual execution and operational delivery of statewide and district assessment programs, Partner Experience ensures every partner experiences a seamless journey before, during, and after delivery. Together, these organizations create a single, coordinated experience that combines operational excellence with trusted partnership. Key Responsibilities - Define the Partner Experience Strategy - Establish the enterprise vision and operating model for Partner Experience across the full partner lifecycle. - Define best practices for onboarding, activation, engagement, adoption, support, and long-term partner success. - Ensure every interaction reflects Pearson’s commitment to quality, partnership, and educational outcomes. - Represent the voice of states, districts, educators, and administrators in strategic planning and product direction. - Lead Exceptional Partner Activation - Own the strategy for how new partnerships become successful partnerships, including: - Designing world-class onboarding experiences for state and district partners. - Developing repeatable activation playbooks that accelerate readiness while reducing implementation risk. - Establishing measurable readiness milestones and launch criteria. - Creating implementation experiences that build confidence from day one. - Build a Proactive Partner Success Organization - Lead an organization focused on anticipating partner needs—not simply responding to issues, including: - Partner Success - Partner Customer Support - Technical Readiness - Training & Documentation - Create Deep Product and Assessment Expertise - Develop an organization recognized as experts across every Pearson School Assessment platform and solution, including: - Assessment platforms and digital products - Reporting and analytics - Assessment literacy - Data interpretation - Educational best practices - State assessment programs and operational processes - Drive Product Adoption and Value Realization - Move beyond successful implementation to successful utilization, leading strategies that: - Increase adoption across products and capabilities. - Expand educator confidence and proficiency. - Encourage proactive use of assessment data. - Improve long-term partner engagement and satisfaction. - Own the Voice of the Partner - Establish robust feedback loops that transform partner insights into continuous improvement, leveraging: - Partner feedback - Support trends - Usage analytics - Implementation metrics - Satisfaction measures - Operational data - Partner closely with Product, Technology, Learning Science, and Measurement teams to ensure partner insights directly influence future investments and enhancements. - Leadership Responsibilities - Build and lead high-performing organizations across Partner Success, Customer Support, Technical Readiness, and Training. - Establish a culture centered on expertise, responsiveness, accountability, and continuous improvement. - Partner closely with Program Delivery leadership to ensure contractual excellence and exceptional partner experiences remain tightly aligned throughout the lifecycle of every state and district engagement. - Serve as the executive advocate for partner experience across Pearson School Assessment. - Define organizational metrics that measure partner health, adoption, readiness, experience, and educational impact. - Develop future leaders while fostering collaboration across Product, Technology, Delivery, Learning Science, Measurement, Commercial, and Operations teams. Success Measures - Exceptional partner satisfaction and trust. - Best-in-class onboarding and activation experiences. - High adoption and sustained utilization of Pearson solutions. - Faster time to partner readiness and value realization. - Increased assessment and data literacy among partner organizations. - Product enhancements informed by partner insights and usage data. - Strong employee engagement and capability development. - Long-term partner retention and growth. Qualifications - Leadership experience supporting state departments of education, large school districts, or statewide assessment programs. - Experience leading customer success, partner experience, implementation, assessment operations, or education services organizations. - Strong understanding of K–12 assessment, educational data, reporting, accountability, and instructional decision-making. - Demonstrated success leading cross-functional organizations and influencing executive stakeholders. - Experience building scalable operating models, implementation frameworks, and customer experience strategies. - Ability to translate partner needs into product, operational, and organizational improvements. - Passion for helping educators transform assessment information into meaningful action that improves student outcomes. Compensation Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows: - The minimum full-time salary range is between $150,000 - $165,000. - This position is eligible to participate in an annual incentive program. Applications will be accepted through Monday, July 27, 2026. This window may be extended depending on business needs.