• Help clients achieve organizational effectiveness • Improve student outcomes • Implement new technologies • Align resources and investments to ensure long-term sustainability • Lead client implementations of software solutions

• Own end-to-end producing and project management on flagship accounts, including budget creation and management, schedule creation and management, execution and delivery • Lead and work alongside Creative and Production teams to ensure projects are produced to a high standard, delivered on time and within agreed budget • Coordinate communication, requests and project requirements with clients, either direct or via client servicing team • Proactively troubleshoot to prevent roadblocks for creative and production teams at every stage of project lifecycle • Oversee vendor management process and approvals • Help lead and mentor the US project management and video production team to ensure process and quality are met across all projects • Help plan, monitor and analyze key metrics across project delivery, resource management and overall team performance • Proactively recommend best practices across resource management, project delivery, budgeting, contracts, etc. • Recommend new strategies to maximize operational efficiency across the team and assist in defining processes when needed • Support or lead pitches and RFPs

• Own and execute Project Farma’s communications strategy • Serve as a marketing business partner to leadership, business development, and client engagement teams • Translate complex technical and professional services work into clear, actionable messaging for internal audiences • Partner with marketing to ensure alignment between communications and external campaigns • Support leadership communications • Lead communication campaigns from planning through execution • Oversee town halls and leadership meetings • Drive employee understanding of Project Farma’s services • Contribute to go-to-market readiness by ensuring internal teams have clear messaging • Track and measure engagement across internal communication channels

• Manage complex, non-standard refrigeration and store fixture accessory orders across a large retail footprint • Act as the central coordinator between stores, engineering, vendors, and internal procurement to ensure accurate ordering, tracking, and fulfillment • Process and manage non-catalog / exception-based orders, interpret incomplete or ambiguous store requests, validate compatibility with specific equipment, and perform store visits as necessary • Work directly with multiple vendors including requesting quotes, expediting urgent shipments, confirming availability and specifications, and tracking shipments • Serve as liaison between store managers, engineering, and procurement/finance, and navigate situations where items are not in approved request forms, specs vary by store or equipment, and orders are urgent and time-sensitive