• Monitors employee job performance to ensure that all necessary tasks are completed in accordance with specifications and deadlines • Conducts performance reviews and provides feedback to direct reports • Assist with the coaching of staff • Provides day-to-day instructions to team members on job responsibilities • Helps associates resolve associate work-related issues • Assist with the hiring and termination process • Assist with the development of program training documents • Ensures open communication with the staff • Proactively identifies program issues and proposes ways in which to address their concerns • Maintains positive rapport with internal and external customers • Understands contract obligations • Assist in the development of project task plan and standard operating procedures • Analyzes reports for trends and gives recommendations • Reports all Adverse Events (AE) disclosed in alignment with training and Standard Operational Procedures (SOP) • Maintain regular and reliable attendance, including being present, on time, and prepared for work as scheduled. Perform other related duties as assigned.

• Monitor and promptly respond to urgent emails received in public folders during non-business hours. • Resolve matters through completion and communicate required follow-up to appropriate Department Managers. • Answer and manage calls received through the after-hours emergency line. • Build and maintain strong working relationships with domestic and international clients, court reporters, videographers, interpreters, and vendors. • Identify and assign appropriate resources to cover urgent or time-sensitive job requests. • Format, review, and distribute rough draft transcripts to clients and accurately process final transcripts according to company standards. • Provide cross-functional support to other departments during peak periods or operational needs.

• Establish a safety-centric team culture. • Ensure compliance with DOT requirements and manuals. • Proactively prevent accidents and enhance safety. • Drive continuous safety improvement throughout the organization. • Report incidents, support investigations, and take action. • Operate and maintain the facility in compliance with permits. • Build a compliance-focused and environmentally conscious team. • Develop and maintain a proactive equipment maintenance plan. • Coordinate and perform maintenance activities efficiently. • Oversee planned maintenance outages and manage records. • Collaborate to achieve plant production goals. • Identify upgrades for safety and facility reliability. • Build a team focused on continual plant reliability improvement. • Respond to and manage plant issues beyond regular hours. • Support Plant Manager in budgeting and cost management. • Propose cost reductions without compromising safety or production. • Maintain operator qualification and training programs. • Revise and develop plant standard operating procedures. • Handle material orders, schedule deliveries, and approve invoices. • Cultivate positive relationships with stakeholders. • Review reports for accuracy and assist in special projects. • Perform other required duties.

• Develop a team culture that makes safety the first consideration and highest priority in all tasks • Understand and adhere to DOT program requirements and the plant and pipeline operating manual • Prevent accidents through job planning and strict adherence to company safety policies • Drive continuous improvement of safety at the site and throughout the organization by fostering a team environment that rewards ideas that improve safety • Report any near miss incidents and provide support for root cause investigations that lead to actions • Operation and maintenance of the facility in strict compliance with all applicable permits and program requirements • Reporting any compliance deviations or near misses and assist in any investigation required to identify root causes • Help build a team that understands the importance of compliance and works to reduce the sites impact on the environment • Develop, implement, and maintain a proactive maintenance plan for all plant equipment based on OEM recommendations • Review and revise maintenance procedures as necessary to increase plant availability • Perform maintenance activities including coordination with any subcontracted maintenance • Plan and oversee all planned maintenance outages • Create and manage records of all maintenance performed • Work positively and diligently as part of the team to achieve the plant production goals • Serve as a positive interface with client and customers on production and fuel supply issues • Work with the site team and both internal and external resources to provide root cause solutions to improve plant reliability • Identify plant upgrades and modifications designed to enhance safety or improve the reliability of the facility • Build a team that prides itself on improving the overall reliability of the plant over time • Be readily available to respond to, and manage the resolution of, plant issues outside of the normal work hours • Support the Plant Manager in the development of annual operating budgets and maintain plant costs within that budget • Make monthly forecast adjustments to both cost and revenue • Identify and propose cost reductions that do not reduce safety, production or reliability • Assist the team shift schedule to ensure coverage • Maintain plant operator qualification and training programs • Maintain, revise, and where necessary develop, plant standard operating procedures • Order material and equipment, schedule deliveries, approve invoice, and maintain site logbooks and records • Build positive working relationships with customers, clients, site personnel and internal resources • Review automated reports for accuracy • Support the Plant Manager on special projects • Perform other duties as required.