• Provide prompt, friendly, and accurate support & guidance to newly onboarded Momence Customers via phone and occasionally email in English and Portuguese • Offer clear, step-by-step guidance to resolve questions and ensure a smooth onboarding experience for new Momence Customers • Respond to inquiries with empathy, professionalism, and an understanding of customer needs • Proactively engage with Customers to exceed their expectations, offering solutions that leave a lasting positive impression • Educate & train customers on system setup, correct usage & best practices • Stay ahead of potential issues by identifying and addressing problems before they escalate • Collaborate with internal teams to share insights, identify recurring challenges, and contribute to improvements in processes and products • Maintain in-depth knowledge of the Momence platform to assist Customers effectively and confidently • Demonstrate active listening, ensuring customers feel understood and valued • Uphold commitment to delivering high-quality support by adhering to best practices and quality standards

Role Description In this role, you will be our first point of contact for existing customers seeking support, helping them ensure the smooth functionality of our solutions. You will be part of our Customer Service team and work closely with other departments such as Consulting, Sales, Product Management, and Development. This position is a great fit for you if you enjoy communicating with people both in writing and verbally, if you handle customer inquiries with a solution-oriented mindset, and if you have strong IT expertise. We are happy to support you with individual training to close any knowledge gaps and will, of course, provide thorough onboarding in our software. What you will do: - You will primarily be responsible for intaking, investigating, resolving and documenting customer issues. - You will regularly communicate ticket status updates to our customers and coordinate further activities when needed. - You will support our customers with application errors and issues in areas such as care processes, medication prescription, billing, and duty scheduling. - You will regularly connect to customers’ IT systems for error analysis or troubleshooting. - You will analyze and resolve issues across various interfaces. - You will be responsible for documenting all correspondence with customers, as well as your analyses and implemented solutions, in the internal ticketing system and knowledgebase. - You will communicate regularly with the development department, including for bug fixing. Qualifications - Experience in software support - A desire to understand our customer’s needs, learn new things and continuously develop your skills - Enjoyment in interacting with customers and excellent communication skills - Team player with a responsible and precise working style - Ability to handle pressure and remain composed, even in occasionally hectic situations - Experience with care management processes in social institutions is a plus - Very good Finnish language skills, both written and spoken (minimum level C1) - Basic knowledge of English, both written and spoken Benefits - Competitive salary and benefits package - Extensive Occupational Health Care and Health insurance - Lunch benefit - Exercise/Culture & Massage benefit - Flexible working hours and remote work options - A supportive and collaborative international team environment - Access to continuous learning and development programs - Engaging company culture with regular team events and activities Contact Information If this sounds like you, we look forward to receiving your detailed application documents, including your salary expectations and earliest possible starting date via our online application form!

Role Description We are looking for a Customer Support Coordinator currently based in Turkey to join our international support team. The role involves: - Assisting customers and managing support requests. - Following up on open issues and coordinating with internal technical teams to ensure timely and professional resolutions. - This position is particularly suitable for Arabic-speaking professionals living in Turkey who are comfortable working in English within an international remote environment. Qualifications - Currently residing in Turkey. - Professional proficiency in Arabic. - Professional working proficiency in English. - 1–3 years of experience in customer support, technical support, helpdesk, customer success, or a related role. - Strong written and verbal communication skills. - Good problem-solving and organizational abilities. - Comfortable using email, Microsoft Office, CRM platforms, or ticketing systems. - Ability to manage multiple customer requests and priorities. - Ability to work independently in a fully remote environment. - Reliable computer, stable internet connection, and a suitable home-working setup. - Availability to work full-time without another professional commitment. Requirements - Experience supporting international customers. - Previous experience in IT, telecommunications, hosting, or technology services. - Familiarity with ticketing systems such as Zendesk, Freshdesk, Jira, or similar tools. - Basic knowledge of networking, DNS, SSL, FTP, email configuration, or remote troubleshooting. - Experience working with multicultural or distributed teams. Benefits - Competitive monthly salary. - Fully remote work from Turkey. - Full-time, long-term opportunity. - Structured onboarding and training. - Exposure to international customers and technology projects. - Professional development and career-growth opportunities. - Collaborative and multicultural work environment.

Role Description Frogfoot is in search of a Customer Service Agent to join the Customer Experience team. This role is perfect for someone who enjoys providing exceptional customer service by showing empathy, actively listening, and offering effective solutions to customer queries. Success in this role requires excellent communication skills and a strong commitment to resolving customer issues promptly, professionally, and with a positive customer experience in mind. Key Responsibilities - Provide exceptional customer service by responding promptly and professionally to customer enquiries across phone, email, voice, and chat channels. - Maintain a positive, empathetic, and professional attitude toward customers at all times. - Acknowledge, investigate, and resolve customer complaints efficiently. - Deliver fast and effective resolutions while ensuring a smooth and supportive customer experience. - Build customer loyalty and act as a customer advocate and brand ambassador. - Inform customers about products, services, and solutions relevant to their needs. - Keep accurate records of customer interactions, queries, and complaints. - Collaborate and coordinate with colleagues and other departments to ensure customer issues are resolved effectively. - Provide feedback to help improve customer service processes and overall customer satisfaction. - Demonstrate attentiveness, empathy, and patience when serving customers, even in situations involving challenging or rude behaviour. Qualifications - Grade 12/ Matric. - Customer Service or Contact Centre certification (advantageous). - Technical or telecom-related short courses (advantageous), such as: - CompTIA A+ or N+. - Networking basics. - Fibre or ISP-related training. - Ability to learn product and service information quickly and confidently. - 1–2 years of customer service experience, preferably in a call centre, helpdesk, ISP, or telecommunications environment. - Experience dealing with customers across multiple channels (phone, email, chat, voice). - Experience handling customer complaints, escalations, or problem resolution. - Experience working in a performance-driven environment with customer satisfaction targets (e.g., CSAT, FCR). - Experience documenting customer interactions and following structured workflow processes. Skills That Will Help You Succeed - Excellent communication skills, including active listening and clear verbal and written communication. - Strong problem-solving skills with an ability to suggest effective solutions. - Service-oriented mindset with the ability to manage customer grievances professionally. - Ability to learn product and service information quickly. - Ability to stay calm, patient, and in control during challenging customer interactions. - Ability to document information accurately and follow processes consistently. - Persuasive speaking skills and the ability to use positive language to build trust. Qualities We Value at Frogfoot - A people-first attitude and genuine empathy for customers. - Strong problem-solving ability and a proactive approach. - High levels of personal and professional ethics. - Adaptability and willingness to adjust in a fast-paced environment. - Clear and confident communication skills. - Self-control, patience, and the ability to manage stressful or confrontational interactions. - Taking responsibility and ownership of customer issues from start to completion.