• Establish the project plan and initiate mobilization, confirming scope, estimates, resources, roles and responsibilities. • Monitor and control project execution across the analysis, design, build, testing and release phases. • Establish project governance, managing risks and issues. • Ensure clear, objective and frequent communication with stakeholders. • Direct the project team's deliverables, ensuring overall success and effective use of resources. • Maintain a strong financial understanding, including CAPEX, OPEX, investment approval processes and project requests. • Ensure user experience is considered in the design and deployment of new solutions and services. • Ensure appropriate use of project management methodologies and tools. • Produce project reports, including overall performance and closure documentation. • Ensure adherence to Security and Compliance policies and procedures within the scope of Project Management services. • Act proactively, with a results-oriented profile and experience in processes/standards of highly regulated environments. • Operate in contexts with GxP and SOX requirements. • Apply experience in change management.

• Deliver a number of small to medium scale projects or programmes of work • Drive the project(s) delivery to ensure they are delivered safely on time, to budget, meeting business & technical requirements • Monitor and manage the progress of the programme – track progress against milestones, deadlines, budget, provide key stakeholders with reports on these matters • Identify risks and facilitate the resolution of all issues raised, develop and update the programme budget • Undertake all contract administration activities including variations, claims, technical queries and instructions • Work within established financial systems to independently produce plans and schedules and track and manage budgets • Provide advice to colleagues surrounding behaviours, to ensure adherence to internal and external compliance processes • Analyse and review a range of data to identify key existing and emerging themes and trends • Use own knowledge and experience of industry best practice to review and analyse project processes and policies • Interact effectively and proactively across the organisation • Advise senior management on issues relating to own project

Role Description This hybrid Technical Program Manager (TPM) and development-focused Technical Account Manager (TAM) role supports backend and platform initiatives within a fast-paced technology ecosystem. Positioned as an execution partner to the Technical Director and Senior Backend Developer, this individual acts as a key bridge between technical leadership, cross-functional teams, and offshore/distributed engineering teams. This role is highly suited for a technically strong professional from an IT services or consulting background who can review backend code, govern third-party integrations, and coordinate end-to-end technical delivery. Key Responsibilities - Backend & Engineering Support - Support the development, optimization, and maintenance of robust backend services and APIs built using PHP and Laravel. - Review backend code implementations, database schemas, and architectural changes for performance, correctness, and maintainability. - Perform advanced debugging and system-level troubleshooting of backend platforms in development and production environments. - Act as a technical backup and execution partner to backend software engineers during critical delivery phases. - Onsite-Offshore & Cross-Team Delivery - Direct, coordinate, and align technical task execution across onsite and distributed/offshore engineering teams. - Translate strategic architectural direction from the Tech Director into highly structured, actionable requirements and task breakdowns for offshore development pods. - Review and audit incoming software deliverables from offshore teams to ensure high quality, complete testing, and alignment with organizational standards. - Platform Integration & Technical Account Management - Coordinate and architect complex third-party system integrations, including platforms such as lead-generation, customer relationship management (CRM), and telephony APIs. - Partner with backend engineers to ensure integrations are reliable, observable, self-healing, and well-documented. - Proactively identify integration risks, data flow bottlenecks, and API failure scenarios early in the lifecycle. - Production Support & Observability - Monitor system health, API workloads, and backend application performance natively within Google Cloud Platform (GCP). - Support incident management processes and troubleshoot production outages alongside DevOps and site reliability engineers. - Maintain operational playbooks, troubleshooting runbooks, and detailed API documentation to capture and share technical knowledge. Qualifications - 5 to 8 or more years of experience in software engineering, technical delivery, or Technical Account Management (TAM) roles. - Strong professional background working within IT Services or Management Consulting environments. - Extensive experience utilizing an onsite-offshore delivery model to manage and coordinate distributed development teams. - Solid programming knowledge of PHP and Laravel frameworks, with the ability to review code and act as a technical backup. - Demonstrated experience building and supporting RESTful APIs and complex third-party platform integrations. - Hands-on experience working with Google Cloud Platform (GCP) or modern AWS environments. - Proficiency working with relational databases, including MySQL, MSSQL, or PostgreSQL. - Experience managing asynchronous job queues and background workers, such as Redis or Laravel Horizon. - Familiarity with containerization (Docker) and automated CI/CD pipelines, such as GitLab CI/CD. - High-level analytical, debugging, and system-level troubleshooting capabilities. Preferred Qualifications - Prior experience supporting integration-heavy, lead-generation, or high-volume transactional communication platforms. - Practical experience with cloud-based analytics pipelines and data warehouses, such as BigQuery or Looker. - Hands-on programming experience with Python. - Exposure to Infrastructure as Code (Terraform) or container orchestration (Kubernetes). - Basic Linux administration and shell scripting capabilities. Core Skills & Attributes - Exceptional communication and interpersonal skills, with the ability to manage diverse stakeholder expectations and act as a development-based Account Manager. - Outstanding leadership capability to coordinate, motivate, and direct offshore development teams. - Ability to bridge business objectives, client requirements, and deep backend engineering technicalities. - Self-motivated and comfortable operating with minimal supervision in a highly collaborative, fast-paced environment. Benefits - Competitive salary - Location: Remote - Experience Level: Senior Level (5 to 8 or more years of experience)

• End-to-end oversight of eDiscovery projects of all sizes and complexities, ensuring excellence of quality and timeliness of deliverables. • Advise clients on eDiscovery strategies from identification and collection through production, including culling and filtering, processing, and document review. • Primary client point-of-contact for project-related queries, custom solutions and workflow escalations; general subject matter expert capable of deploying point SMEs as required. • Lead high level project/matter communication meetings and status updates; offer suggestions, solutions and recommendations. • Responsible for creating, maintaining and communicating project timelines and budgets. • Responsible for project-level reporting on metrics and deliverables. • Coordinates across internal delivery verticals to ensure appropriate services are deployed against project needs. • Support the invoice process, including review and correction of client invoices.