INDG | Grip logo
INDG | Grip

Every Product Playable, Beauty at Scale

Operations Director

OperationsOperationsFull TimeRemoteLeadTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

Netherlands

Posted

9 days ago

Salary

0

Seniority

Lead

Bachelor Degree5 yrs expEnglish

Job Description

Operations Director

INDG | Grip

• Own Operational Health Across Production Streams • Maintain full visibility over utilization, profitability, delivery timelines, and process adherence across multiple teams and regions • Identify early risk signals in capacity, margin, or client satisfaction before they escalate • Act as first-line escalation for operational breakdowns impacting revenue or delivery confidence • Intervene decisively to stabilize execution and restore performance • Drive Planning, Forecasting & Capacity Control • Build and continuously refine forecasting models to anticipate resource constraints and delivery bottlenecks • Align production, finance, and sales around realistic planning assumptions • Translate pipeline signals into capacity strategies • Establish predictable operational rhythms that reduce reactive firefighting • Own KPI Systems & Performance Accountability • Define, track, and evolve operational KPIs including utilization, contribution margin, throughput, and compliance • Detect negative KPI trends and implement structural fixes — not temporary patches • Drive performance accountability with Delivery Managers and Project Managers by setting clear expectations, decision rights, and measurable targets — while creating the structure that allows them to focus on high-impact work • Introduce reporting improvements that increase visibility and decision speed • Improve Systems, Tools & Operational Frameworks • Lead implementation of new tools, automation layers, or process upgrades that increase scalability • Simplify fragmented workflows across geographies • Standardize operational best practices across production streams • Represent operations in strategic internal forums and client-critical situations

Job Requirements

  • 5+ years in operations, delivery leadership, or production management within complex, multi-team environments
  • At least 2 years of experience in a similar Operations Manager or cross-team performance ownership role
  • Proven ownership of forecasting, planning, and KPI frameworks tied to revenue and margin
  • Experience working cross-functionally with sales, finance, and production stakeholders
  • Experience leading Delivery Managers or equivalent roles, including performance calibration and escalation oversight

Benefits

  • Competitive salary
  • Flexible working hours
  • Professional development budget
  • Home office setup allowance
  • Global team events

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