Pomelo Care

Role Description Your north star: Reach and enroll far more of the patients who need Pomelo, reinventing how patients discover and connect with a care model that measurably improves their maternal health outcomes. The US has the highest maternal mortality rate in the developed world, and the burden falls hardest on the patients who can least afford it. Pomelo has already built and proven a care model that changes those outcomes, usually at no cost to patients. We are looking for a seasoned, entrepreneurial product manager to lead our Patient Growth team. Your job is to get our care model in front of as many of these patients as possible, and to keep those we reach connected to care. You will work closely with a team of engineers, marketers, clinical operations staff, and data scientists to reinvent how Pomelo reaches and enrolls new patients and how we recover churned patients. If you are successful, you will make a material impact on maternity health outcomes in the US by scaling our practice to reach and improve more lives. This role will report to our Principal Product Manager and this position is open to candidates located in the continental US. What you'll do: - Own full-funnel strategy: Define and execute the product strategy for patient acquisition, activation, and re-engagement, creating a predictable growth engine and sustainable month-over-month win-back motions. - Unlock new growth channels: Invent and scale entirely new funnels to reach prospective patients, ensuring they clearly understand Pomelo's value and care model by the time they complete enrollment. - Lead cross-functional delivery: Rally a team of engineers, marketers, clinical operations staff, and data scientists through rapid MVP iterations and bold product reimaginings. - Partner with Marketing: Collaborate closely with Marketing to refine patient-facing messaging, finding the best ways to tell prospective patients about the value and impact of Pomelo. - Experiment with applied AI & ops: Test innovative approaches, including applied AI and human operational processes, to reach, enroll, and keep patients connected to care more effectively. - Drive data-informed insights: Dig into enrollment and engagement data, uncover hidden signals, establish core metrics, and act as the C-suite's go-to expert on top-of-funnel growth mechanics. Qualifications - 4+ years in consumer products with a proven track record owning full growth funnels end-to-end (acquisition, activation, conversion, and retention) for digital products. - A full-funnel growth thinker, equally comfortable inventing new ways for people to find a product and engineering how they convert and stick. - Fluent in data. You reach for the numbers before your instincts, run your own analysis instead of waiting on a dashboard, and know the difference between a metric that moved and a bet that worked. - Thrive in ambiguity with a bias for action. A first-principles thinker who creates structure and clarity in a brand-new problem space and makes confident calls with incomplete information. - A master of scrappy execution: you launch an MVP fast and iterate toward a bigger vision, rather than waiting for the perfect plan. - Strong product and design sense, with a genuine passion for building consumer-grade experiences that people love. - Exceptional communicator and collaborator who can rally a cross-functional team and manage stakeholders from the C-suite to the front lines of care. - Energized by hard healthcare problems and building for underserved patient populations. We'll be super excited if you: - Experience with products that bridge digital experiences and human-delivered services, and/or products that are free for the end-consumer. - Experience building products powered by LLMs or voice agents. - Experience being held to revenue goals. - Strong SQL skills. - Experience in healthcare technology, particularly in outreach and acquisition. - A background in product or lifecycle marketing. Benefits - Comprehensive Health, Dental, and Vision coverage for employees and their families. - High deductible Health Plans with Health Savings Account (HSA) options. - Flexible Spending Account (FSA). - Equity grant participation. - 401(k) program. - Competitive vacation policy. - 16 weeks paid parental leave. - Fully remote work flexibility (within the US). Compensation The expected base salary range offered for this role is $180,000-$210,000. This role is also eligible for equity, giving you an ownership stake in Pomelo’s mission. Actual compensation may vary based on relevant experience, skills, competencies, and certifications. Potential Fraud Warning Please be cautious of potential recruitment fraud. With the increase of remote work and digital hiring, phishing and job scams are on the rise with malicious actors impersonating real employees and sending fake job offers in an effort to collect personal or financial information. Pomelo Care will never ask you to pay a fee or download software as part of the interview process with our company. Pomelo Care will also never ask for your personal banking or other financial information until after you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All official communication with Pomelo Care People Operations team will come from domain email addresses ending in @pomelocare.com. If you receive a message that seems suspicious, we encourage you to pause communication and contact us directly at careers@pomelocare.com to confirm its legitimacy. For your safety, we also recommend applying only through our official Careers page. If you believe you have been the victim of a scam or identity theft, please contact your local law enforcement agency or another trusted authority for guidance.

• Create an intuitive and user-friendly technology environment for your fellow Pomelos! • Be the primary IT support coverage during west coast hours for a team that's mostly remote, with folks working from our NYC and SF offices too • Run onboarding and offboarding for a distributed team: provisioning accounts, shipping devices, and recovering them when people leave • Implement security policies across Okta, Slack, Google Workspace and others to keep our patients' data safe

Role Description As an independent contractor, you will: - Conduct synchronous video visits with patients navigating perimenopause and menopause - Assess symptoms, develop and adjust treatment plans, including prescribing and managing medications such as hormone therapy, GLP-1s, and non-hormonal Rx, when clinically appropriate and legally permitted - Maintain timely and accurate documentation - Follow applicable clinical, documentation, privacy, quality, and compliance standards for visits conducted through Pomelo Qualifications - You have an active APP license (CNM, WHNP, or NP) in Texas, where you will see patients - You have a minimum of 3 years of menopause care experience, including prescribing and managing hormone therapy, GLP-1s, and non-hormonal Rx - You're comfortable using telehealth platforms, video conferencing tools, and electronic documentation systems - You have strong clinical judgment with the ability to work independently during patient visits Requirements - Meeting with someone from our recruitment & clinical teams for 2-30-minute video calls - Providing proof/verification of licensure & personal liability insurance - Enrolling with commercial health plans in Massachusetts through Pomelo - Completing a background screening Benefits - Focus on Care, Not Paperwork: We handle credentialing, billing, clinical supervision, and administrative support for visits conducted through Pomelo - Connect with Patients: We provide patient matching and scheduling support based on your availability, licensure, credentialing status, patient demand, and applicable payer or clinical requirements - Comprehensive Support: You’ll have access to administrative and technical support to navigate Pomelo’s systems, as well as documentation support for visits conducted through Pomelo - Clinical Community: You’ll have access to optional case consultations, optional provider forums, and optional clinical updates - Maintain Your Flexibility: You choose the days and times you make yourself available for Pomelo patient visits. You may accept or decline available visit opportunities, and Pomelo does not guarantee any minimum number of visits, patients, or compensation Compensation Providers are compensated on a per-visit basis. Rates may vary by visit type, visit length, visit timing, payer requirements, and other program factors. Pomelo does not guarantee a minimum number of visits or earnings. Based on current visit rates and typical visit lengths, completed visits may result in approximate earnings equivalent to $100.00 to $120.00 per active visit hour. Potential Fraud Warning Please be cautious of potential recruitment fraud. Pomelo Care will never ask you to pay a fee or download software as part of the interview process with our company. All official communication with Pomelo Care People Operations team will come from domain email addresses ending in @pomelocare.com.

Role Description The Practice Operations Lead is an execution-focused operational leader dedicated to supporting, scaling, and optimizing specific clinical disciplines (e.g., Nursing, Obstetrics Providers, Pediatrics, Behavioral Health, etc.). This role ensures our clinicians have the operational infrastructure, clear workflows, and change management support they need to succeed. - Partnering directly with Clinical Leads, this role owns the day-to-day operational support of the care team, driving program and Individual Clinician metrics and ensuring high-quality, standardized care delivery. - Own the operations, documentation, and continuous evaluation of day-to-day practice workflows. Ensure workflows are optimized to reduce administrative burden while meeting clinical standards. - Lead operational change management for the clinical teams, in collaboration with clinical leads. Translate practice-wide changes into clear, actionable guidance and ensure smooth rollouts of new tools, strategies, or team structures. - Drive accountability for the operational, program, and individual clinician metrics (e.g., Q2 Dyad Metrics, Individual Clinician [IC] Metrics). - Serve as the primary operational partner for clinical leaders, unblocking day-to-day operational hurdles and managing resource/support allocation, where applicable. - Partner closely with Outcomes Operations Leads to operationalize solutions when plan-specific deep dives highlight a need for workflow tweaks, coaching, or supplemental list management within a specific clinical function. Qualifications - 5+ years operations or consulting experience, ideally having worked within healthcare delivery or a high-growth startup. - Extremely data-driven and an analytical thinker - you love digging through data to solve complex problems. - Results-oriented operator. - Meticulous attention to detail and highly organized. - Comfort with ambiguity. - Ability to work cross-functionally with clinicians and technical teams. - Passionate about maternal and child health. Benefits - Comprehensive Health, Dental, and Vision coverage for employees and their families. - High deductible Health Plans with Health Savings Account (HSA) options. - Flexible Spending Account (FSA). - Equity grant participation. - 401(k) program. - Competitive vacation policy. - 16 weeks paid parental leave. - Fully remote work flexibility (within the US). Compensation The expected salary range offered for this role is $95,000 to $115,000. This role is also eligible for equity, giving you an ownership stake in Pomelo’s mission. Actual compensation may vary based on relevant experience, skills, competencies, and certifications.

Role Description You’ll lead the IT team at a rapidly scaling, high-growth startup — and set the bar for what world-class IT looks like at Pomelo. This role reports to VP of Engineering and can be based anywhere in the continental US. What You'll Do: - Manage, coach and grow our team of IT Support Engineers — hiring, development, and performance. - Stay hands-on: set the technical bar, teach the team, and take the hardest escalations yourself. - Own our core IT systems and roadmap: identity and access, device management, Google Workspace, Slack and the rest of our SaaS stack. - Own IT vendor relationships, procurement and spend — negotiate renewals, cut redundant tooling, keep the stack lean. - Root out manual, repetitive IT work — and automate it away. - Run smooth onboarding and offboarding at scale for a distributed team. - Partner with our Security team on the controls behind our HIPAA compliance and SOC 2 HITRUST certifications. Qualifications - 7+ years in IT support/operations, including 2+ years managing a team — with a track record of building and leveling up high-performing teams. - A player-coach attitude — happy both coaching the team and rolling up your sleeves to show what great looks like. - Strong customer service and communication skills — you set the tone for how the team treats end users, and teams across the company find you easy to work with. - Comfortable working directly with executives and senior leadership, including handling sensitive requests with discretion. - Deep hands-on experience with systems like Okta, Google Workspace, Slack, and Apple fleets managed with MDM tools like Iru (formerly Kandji) or Jamf. Requirements - Startup experience — especially building or scaling an IT function at a fast-growing company. - Experience at a healthcare company, where HIPAA and patient data are part of daily life. - An infosec/security background. - Hands-on SOC 2 or HITRUST experience: implementing controls, gathering audit evidence, or running parts of the certification process. - Experience with compliance automation platforms like Vanta or Drata. Benefits - Comprehensive Health, Dental, and Vision coverage for employees and their families. - High deductible Health Plans with Health Savings Account (HSA) options. - Flexible Spending Account (FSA). - Equity grant participation. - 401(k) program. - Competitive vacation policy. - 16 weeks paid parental leave. - Fully remote work flexibility (within the US). Compensation The expected base salary range offered for this role is $165,000-$195,000. This role is also eligible for equity, giving you an ownership stake in Pomelo’s mission. Actual compensation may vary based on relevant experience, skills, competencies, and certifications. Potential Fraud Warning Please be cautious of potential recruitment fraud. With the increase of remote work and digital hiring, phishing and job scams are on the rise with malicious actors impersonating real employees and sending fake job offers in an effort to collect personal or financial information. Pomelo Care will never ask you to pay a fee or download software as part of the interview process with our company. Pomelo Care will also never ask for your personal banking or other financial information until after you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All official communication with Pomelo Care People Operations team will come from domain email addresses ending in @pomelocare.com. If you receive a message that seems suspicious, we encourage you to pause communication and contact us directly at careers@pomelocare.com to confirm its legitimacy. For your safety, we also recommend applying only through our official Careers page. If you believe you have been the victim of a scam or identity theft, please contact your local law enforcement agency or another trusted authority for guidance.

Role Description Security at Pomelo is an engineering problem. This role owns the execution side — the controls, automation, and code that actually reduce risk — with a lot of latitude to decide what matters and ship it. A separate compliance team owns policy and audit; you build the things that make us safer. - Own security problems end to end: navigate ambiguity to decide what matters, build it, ship it independently. - Find the real risks and build the most direct controls that take them off the table. - Build secure-by-default libraries, guardrails, and tooling so dozens of engineers can move fast without footguns. - Define and implement strict least-privilege guardrails across all services to safeguard sensitive patient information and health metrics. - Harden developer machines to minimize the risk of supply chain attacks and Whatever Comes Next from AI. - Partner with compliance to turn control objectives into real controls, and help focus effort on the requirements that genuinely reduce risk and unlock new commercial opportunities (HITRUST, health plan requirements, etc.). Qualifications - You have a strong track record of making organizations measurably safer. That track record is risks you've closed, not tickets you've opened. - You can tell signal from noise, and you spend your time on the risks that actually move the needle. - You're a builder first: 7+ years of software engineering with production-grade code under your belt (Kotlin, Java, Python, Go, C# or similar). - You have real security depth — threat modeling, identity and auth flows, the OWASP Top 10, cloud and supply-chain security. - When something's wrong, your instinct is to understand the actual threat and build the most direct fix — not to go shopping for a product that claims to handle it. - You're looking for room to own more over time — and you're the type to take it, not wait for it. Requirements - Have built in healthcare and understand HIPAA and HITRUST — and how to satisfy them without drowning engineering in process. - Have experience with Google Cloud Platform and a modern product stack. - Have built internal developer platforms or secure-by-default tooling that other engineers actually adopted. - Have worked in a fast-paced, product-oriented startup. Benefits - Comprehensive Health, Dental, and Vision coverage for employees and their families - High deductible Health Plans with Health Savings Account (HSA) options - Flexible Spending Account (FSA) - Equity grant participation - 401(k) program - Competitive vacation policy - 16 weeks paid parental leave - Fully remote work flexibility (within the US) Compensation The expected base salary range offered for this role is $220,000-$260,000. This role is also eligible for equity, giving you an ownership stake in Pomelo’s mission. Actual compensation may vary based on relevant experience, skills, competencies, and certifications. Potential Fraud Warning Please be cautious of potential recruitment fraud. With the increase of remote work and digital hiring, phishing and job scams are on the rise with malicious actors impersonating real employees and sending fake job offers in an effort to collect personal or financial information. Pomelo Care will never ask you to pay a fee or download software as part of the interview process with our company. Pomelo Care will also never ask for your personal banking or other financial information until after you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All official communication with Pomelo Care People Operations team will come from domain email addresses ending in @pomelocare.com. If you receive a message that seems suspicious, we encourage you to pause communication and contact us directly at careers@pomelocare.com to confirm its legitimacy. For your safety, we also recommend applying only through our official Careers page. If you believe you have been the victim of a scam or identity theft, please contact your local law enforcement agency or another trusted authority for guidance.

Title: Women''s Primary Care Medical Director Location: United States Job Description: About us Pomelo Care is the leading virtual medical practice for women and children, providing care across pregnancy, postpartum, pediatrics, menopause, and perimenopause. We combine proactive, 24/7 clinical care with technology that helps us reach patients earlier, identify risks sooner, and deliver personalized care throughout their journey. Our team includes clinicians, technologists, operators, and problem-solvers working together to make high-quality care more accessible for families nationwide. Role Description Your North Star: Provide medical leadership and collaborative clinical support to a multi-disciplinary team that fosters the delivery of high-quality, evidence-based care focused on improving primary care for women across the lifespan. In this role you will: - Be clinically responsible for an assigned population of patients from the perspective of individual patient care and population health metrics. - Provide collaborative physician supervision and consultation for an experienced team of APPs, RNs, registered dietitians, mental health specialists, and others. - Lead multi-disciplinary team-based care coordination meetings and work with in house clinical specialties (nursing, NPs, midwifery/group care, dietary/nutrition, mental health) to develop holistic individualized care plans for patients. - Help drive our population health programs toward healthier outcomes by partnering closely with Operations and Product leads to identify gaps and improvement opportunities, promoting our accountability culture to move the needle forward. - Partner closely with our leadership team to identify and implement interventions to address cross-disciplinary or practice performance improvement needs (e.g., updates to protocols, tech-enabled tools, trainings, policies, etc). - Facilitate and lead cross-disciplinary review sessions for episodic events and perform periodic peer review for medical providers, identifying opportunities for team education and training. - Take regular virtual call to support our 24/7 availability to patients. - Represent Pomelo’s care internally and externally. Requirements - 5+ years practicing as an attending physician - Experience leading collaborative, team-based care - A passion to improve clinical outcomes coupled with exceptional organization and attention to detail - A growth mindset with the ability to approach process change and ambiguous situations with enthusiasm, creativity, and accountability - Facility using multiple tech platforms, with an eagerness for advising about platform improvements and adapting to new systems - Eager to thrive in a fast-paced, metric-driven environment - Phenomenal interpersonal and communication skills Education and training - Medical degree from an accredited US medical school - Successful completion of an accredited US residency program in Family Medicine/Internal Medicine - Active, unrestricted license to practice in the US and willingness to obtain licenses in all US states - Active, certification with American Academy of Family Physicians or American Board of Internal Medicine - Menopause Society Certified Bonus points for - Obesity Medicine Certified - Lifestyle Medicine Certified - Telehealth experience - Digital Product experience - Value-based care experience - Population health experience Why you should join our team By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup that always puts the patient first. You will learn, grow and be challenged, and have fun with your team while doing it.We strive to create an environment where employees from all backgrounds are respected. We value working across disciplines, moving fast, data-driven decision making, learning, and always putting the patient first. Benefits and Perks: - Comprehensive Health, Dental, and Vision coverage for employees and their families - High deductible Health Plans with Health Savings Account (HSA) options - Flexible Spending Account (FSA) - Equity grant participation - 401(k) program - Competitive vacation policy - 16 weeks paid parental leave - Fully remote work flexibility (within the US) Compensation The expected base salary range offered for this role is $230,000-$260,000. This role is also eligible for an annual performance bonus and equity, giving you an ownership stake in Pomelo’s mission. Actual compensation may vary based on relevant experience, skills, competencies, and certifications. At Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status. Potential Fraud Warning Please be cautious of potential recruitment fraud. With the increase of remote work and digital hiring, phishing and job scams are on the rise with malicious actors impersonating real employees and sending fake job offers in an effort to collect personal or financial information. Pomelo Care will never ask you to pay a fee or download software as part of the interview process with our company. Pomelo Care will also never ask for your personal banking or other financial information until after you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team.

Title: Midlife Registered Dietitian Contract - Licensed in Any US State Location: United States Job Description: About us Pomelo Care is the leading virtual medical practice for women and children, providing care across pregnancy, postpartum, pediatrics, menopause, and perimenopause. We combine proactive, 24/7 clinical care with technology that helps us reach patients earlier, identify risks sooner, and deliver personalized care throughout their journey. Our team includes clinicians, technologists, operators, and problem-solvers working together to make high-quality care more accessible for families nationwide. We're building a network of experienced registered dietitians to deliver synchronous patient visits for individuals navigating midlife, perimenopause, and menopause transitions. This is a 1099 independent contractor role and is not an employment (W-2) position. As an independent contractor, you will not be eligible for employee benefits, including but not limited to health insurance, paid time off, workers' compensation, or unemployment benefits. Pomelo Care will provide services to support your independent practice, such as client matching, billing and administrative support. As part of the Pomelo network, you will: - Conduct synchronous video visits with patients navigating midlife, perimenopause, and menopause transitions - Provide one-on-one virtual nutrition care via text, app messaging, phone and video calls to facilitate lifestyle change and enhance patients' wellbeing - Work closely with patients in a multi-week program format to support symptom improvement and sustained behavior change in patients experiencing perimenopause - Maintain timely and accurate documentation - Follow applicable clinical, documentation, privacy, quality, and compliance standards for visits conducted through Pomelo To join Pomelo's growing network, you are/have: - National certification as a registered dietitian (RD) or registered dietitian/nutritionist (RDN) with license to practice in any US state - A minimum of 3 years of experience providing providing evidence-based nutrition therapy for patients with: - Conditions of metabolic syndrome - Weight loss and body composition changes - Osteopenia/osteoporosis - Gut health concerns, including bloating, IBS, and elimination diets - Plant-forward/plant-based diets and anti-inflammatory eating patterns - Comfortable using telehealth platforms, video conferencing tools, and electronic documentation systems - Strong clinical judgment with the ability to work independently during patient visits Credentialing process & next steps: Once you apply, our team will guide you through the credentialing process, which includes: - Meeting with someone from our recruitment & clinical teams for 2-30-minute video calls - Providing proof/verification of licensure & personal liability insurance - Enrolling with commercial health plans in Massachusetts through Pomelo - Completing a background screening Support for your midlife practice: By joining Pomelo, we will provide the support you need to focus on what you do best - caring for families. - Focus on Care, Not Paperwork: We handle credentialing, billing, and administrative support for visits conducted through Pomelo - Connect with Patients: We provide patient matching and scheduling support based on your availability, licensure, credentialing status, patient demand, and applicable payer or clinical requirements - Comprehensive Support: You'll have access to administrative and technical support to navigate Pomelo's systems, as well as documentation support for visits conducted through Pomelo - Clinical Community: You'll have access to optional case consultations, optional provider forums, and optional clinical updates - Maintain Your Flexibility: You choose the days and times you make yourself available for Pomelo patient visits. You may accept or decline available visit opportunities, and Pomelo does not guarantee any minimum number of visits, patients, or compensation At Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status. Compensation Dietitians are compensated on a per-visit basis. Rates may vary by visit type, visit length, visit timing, payer requirements, and other program factors. Pomelo does not guarantee a minimum number of visits or earnings. Based on current visit rates and typical visit lengths, completed visits may result in approximate earnings equivalent to $50.00 to $65.00 per active visit hour. Potential Fraud Warning Please be cautious of potential recruitment fraud. With the increase of remote work and digital hiring, phishing and job scams are on the rise with malicious actors impersonating real employees and sending fake job offers in an effort to collect personal or financial information. Pomelo Care will never ask you to pay a fee or download software as part of the interview process with our company. Pomelo Care will also never ask for your personal banking or other financial information until after you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. If you receive a message that seems suspicious, we encourage you to pause communication and contact us to confirm its legitimacy. For your safety, we also recommend applying only through our official Careers page. If you believe you have been the victim of a scam or identity theft, please contact your local law enforcement agency or another trusted authority for guidance.

Title: Pediatric Registered Nurse Location: United States Job Description: About us Pomelo Care is the leading virtual medical practice for women and children, providing care across pregnancy, postpartum, pediatrics, menopause, and perimenopause. We combine proactive, 24/7 clinical care with technology that helps us reach patients earlier, identify risks sooner, and deliver personalized care throughout their journey. Our team includes clinicians, technologists, operators, and problem-solvers working together to make high-quality care more accessible for families nationwide. Key responsibilities of the role Your North Star: Provide and facilitate amazing patient-centered clinical care to our pediatric patients. We are currently hiring for the following FT shift: This position consists of three 12-hour shifts per week with a rotating day/night schedule. Participation in weekend and holiday rotations is required. Reporting to a Nurse Lead, your key responsibilities will include: - Assessment of urgent pediatric concerns and proactively triaging patients to support appropriate utilization of Pomelo Care and/or emergency services. Triages may be conducted in multiple modalities including chat/SMS-based, telephone, and video visits. - Following evidence-based clinical protocols in the assessment and triage of pediatric patients - Ongoing clinical and psychosocial assessment of new pediatric patients, providing reassurance and building rapport - Identifying and addressing barriers to care that have been identified by patients and/or the care team. - Reducing care gaps (missed appointments, medication management, etc.) by frequent engagements with patient - Assessing the need for and educating patients on the equipment they will use to monitor their infants' health remotely - Ongoing surveillance and timely response to abnormal diagnostic results (labs, radiology, etc.) - Timely documentation of all care/interactions and escalating to appropriate multidisciplinary teams, as needed - Supporting the development of programs and product by providing user feedback Who you are - Registered Nurse, BSN prepared, current unrestricted multi-state (compact) license - Have 3+ years experience in an outpatient pediatric primary care practice, pediatric urgent care, or pediatric emergency room - Experience providing virtual, phone or in-person pediatric triage care - Flexible and agile thinker who embraces change - Are internet-connected, able to work remotely via video, phone and text - Willing to travel occasionally (infrequent) - Willing to work weekends and holidays - Understand the prevalence and role that birth inequity and structural racism plays in maternal and infant morbidity and mortality - Professionally engaged Bonus points if you have any of the following - 2+ years of outpatient pediatric care experience - 1+ years of virtual or phone pediatric triage experience - Certification as a CLC or an IBCLC - Certification as a Sleep Consultant - Experience providing care in Spanish Why you should join our team By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the patients we serve. And you''ll learn, grow, be challenged, and have fun with your team while doing it. We strive to create an environment where employees from all backgrounds are respected. We value working across disciplines, moving fast, data-driven decision making, learning, and always putting the patient first. We also offer: - Competitive healthcare benefits - Generous equity compensation - Generous paid time off policy At Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status. Our salary ranges are based on paying competitively for our company's size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Pomelo Care. In accordance with New York City, Colorado, California, and other applicable laws, Pomelo Care is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. A reasonable estimate of the current salary range is $78,000-$83,000. Potential Fraud Warning Please be cautious of potential recruitment fraud. With the increase of remote work and digital hiring, phishing and job scams are on the rise with malicious actors impersonating real employees and sending fake job offers in an effort to collect personal or financial information. Pomelo Care will never ask you to pay a fee or download software as part of the interview process with our company. Pomelo Care will also never ask for your personal banking or other financial information until after you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All official communication with Pomelo Care People Operations team will come from domain email addresses ending in @pomelocare.com. If you receive a message that seems suspicious, we encourage you to pause communication and contact us directly at careers@pomelocare.com to confirm its legitimacy. For your safety, we also recommend applying only through our official Careers page. If you believe you have been the victim of a scam or identity theft, please contact your local law enforcement agency or another trusted authority for guidance.

Role Description Your north star: Support the Pomelo clinical practice's efficiency by owning key operational & administrative processes. What you’ll do: - Work closely with clinical staff to provide care navigation support for patients who need help finding providers in their network and/or being connected to other care or social services such as housing, transportation, WIC and SNAP. - Monitor our member support phone line and answer any questions that patients call in with. - Complete eligibility checks for new and existing patients and own the patient offboarding process. - Own patient scheduling, including patient prioritization, appointment reminders and provider schedule optimization. - Manage referrals to health plan’s Case Management team. - Collaborate with Market Operations Lead to develop new workflows focused on improving care coordinator efficiency. - Other responsibilities as assigned. Qualifications - 4+ years healthcare administration experience, ideally having worked within virtual care. - Familiarity with SDOH platforms and referrals. - Results-oriented operator who moves fast. - Meticulous attention to detail. - Goes the extra mile for patients. - Comfort with ambiguity. - Ability to work cross-functionally with clinicians. - Passionate about maternal and child health. Benefits - Comprehensive Health, Dental, and Vision coverage for employees and their families. - High deductible Health Plans with Health Savings Account (HSA) options. - Flexible Spending Account (FSA). - Equity grant participation. - 401(k) program. - Competitive vacation policy. - 16 weeks paid parental leave. - Fully remote work flexibility (within the US). Compensation The expected salary range offered for this role is $19.23 to $24.04 an hour ($40,000 to $50,000 if annualized). This role is also eligible for equity, giving you an ownership stake in Pomelo’s mission. Actual compensation may vary based on relevant experience, skills, competencies, and certifications. Potential Fraud Warning Please be cautious of potential recruitment fraud. With the increase of remote work and digital hiring, phishing and job scams are on the rise with malicious actors impersonating real employees and sending fake job offers in an effort to collect personal or financial information. Pomelo Care will never ask you to pay a fee or download software as part of the interview process with our company. Pomelo Care will also never ask for your personal banking or other financial information until after you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All official communication with Pomelo Care People Operations team will come from domain email addresses ending in @pomelocare.com. If you receive a message that seems suspicious, we encourage you to pause communication and contact us directly at careers@pomelocare.com to confirm its legitimacy. For your safety, we also recommend applying only through our official Careers page. If you believe you have been the victim of a scam or identity theft, please contact your local law enforcement agency or another trusted authority for guidance.