Role Description We're seeking a highly detail-oriented Supplier Operations Associate to manage the onboarding of new suppliers. You will review and process accurate, high-quality product catalog data on our platform to enable customers to purchase products for R&D, Life Sciences, Maintenance & Repair and more. You will communicate directly with suppliers, guiding them through our onboarding process and following specific technical processes to onboard catalogs, working closely with the software engineering team. You will use internal tools to review and validate complex catalog data, and ensure all information is complete, accurate, and optimized for our platform. You will collaborate closely with the broader Supplier team and other internal teams to ensure timely and accurate catalog uploads, resolve discrepancies, and maintain clear documentation throughout the process. Your attention to detail will directly impact the quality of the data our customers rely on. You will also provide support for projects related to technical integrations for suppliers on the platform, aiming to increase customer experience and improve efficiency. Job Details: - Work-from-Home - Monday to Friday, 8:30 AM to 5:30 PM EST - Will observe US Holidays Responsibilities - Ensure the accuracy, completeness, and consistency of supplier product catalogs and supplier company data. - Follow and implement structured processes for efficient catalog onboarding and data management. - Communicate clearly and professionally with suppliers to explain onboarding requirements and provide feedback. - Diligently and frequently follow up with suppliers for deliverables that impact customer launches on Labviva and procurement goals for existing customers. - Track progress, maintain organized documentation, and follow up promptly on supplier inquiries. - Collaborate with Product Data and Engineering teams to prepare, validate, and submit catalog data for upload. - Investigate and escalate issues proactively and provide solutions to resolve data inconsistencies or gaps. Qualifications - Bachelor's degree required. - 2–3 years in a client-facing business role with experience managing product or catalog data. - Intermediate or Advanced Excel skills with a proven track record of working with complex spreadsheets and datasets. - Exceptional attention to detail and organizational skills, with the ability to work independently. - Strong written and verbal communication skills. - Experience with Google Suite, JIRA, and CRM systems such as Hubspot. - Basic technical acumen to understand specifications and requirements supporting customer integrations. - Very Basic SQL is a bonus, not required.

• Handle inbound and outbound calls from German-speaking customers. • Resolve customer inquiries and provide accurate information. • Deliver exceptional customer service while maintaining quality standards. • Escalate complex cases to the relevant teams when required. • Respond to customer inquiries via email, chat, and ticketing systems. • Process requests and update customer records accurately. • Document customer interactions and case resolutions. • Meet service level agreements (SLAs) and quality targets. • Follow established processes, policies, and compliance requirements. • Collaborate with internal stakeholders to resolve customer issues. • Support continuous improvement initiatives and operational excellence. • Meet productivity, quality, and customer satisfaction KPIs.

• Manage our custom site inspection app, reviewing AI-generated reports and finalising accurate project documentation. • Coordinate active property conversion projects by following up with contractors for progress updates, photographic evidence, and essential project information. • Serve as the main point of contact for UK utility and energy providers, managing complex processes and lengthy hold times to arrange meter relocations and new connections. • Communicate with clients via WhatsApp and email to obtain approvals, gather required information, and provide regular project updates. • Maintain key project records, including valuation sheets, invoices, schedules of work, and other documentation using established templates. • Become an expert in the company’s internal knowledge base, using it to resolve issues independently before escalating them to the Director.

• Drive revenue, profitability, and same-store growth across all practices. • Oversee daily operations to maximize productivity, patient access, and provider utilization. • Lead, coach, and develop Regional Managers and Practice Managers to achieve operational and financial goals. • Manage practice performance through KPI analysis, budgeting, forecasting, and P&L accountability. • Improve production, collections, scheduling efficiency, and patient retention. • Identify opportunities to expand services, increase patient volume, and optimize operational processes. • Partner with Recruiting, Clinical Leadership, Finance, and Business Development to ensure practices are fully staffed and positioned for growth. • Ensure compliance with company policies, HIPAA, OSHA, and all federal, state, and government healthcare regulations. • Foster a high-performance culture focused on accountability, operational excellence, and exceptional patient care.