Workster is an International HR Consultancy leveraging 15 years of experience in global Talent Acquisition & Consulting.
French Client Advisor
Location
Bulgaria
Posted
14 days ago
Salary
0
Seniority
Senior
Job Description
French Client Advisor
Workster
• Handle inbound customer enquiries via phone, email and chat in French and English • Provide accurate, complete and timely information in response to customer requests • Assess customer needs, offer appropriate solutions and ensure high levels of satisfaction • Manage order queries, product information, billing questions and general account support • Document interactions and update internal systems with clear and detailed case notes • Escalate complex issues to specialist teams according to established procedures • Collaborate with colleagues across departments to resolve cases efficiently • Maintain quality standards, meet performance targets and follow company policies
Job Requirements
- Fluency in French and good command of English (B2 or above)
- Previous customer service experience is an advantage but not required
- Strong verbal and written communication skills
- Customer-focused mindset with effective problem-solving abilities
- Comfortable using computers and navigating multiple systems
- Ability to work independently and as part of a diverse, international team
- Positive, proactive attitude and willingness to learn
- Eligible to work in Bulgaria
Benefits
- Fully remote role from anywhere in Bulgaria
- Relocation support available for eligible candidates
- Comprehensive paid training and structured onboarding
- Permanent employment contract and stable working schedule
- Competitive salary package and performance-related bonuses
- Private health insurance and wellbeing benefits
- Access to a wide range of employee benefits and services
- Career development and internal mobility opportunities
- Supportive international working environment and ongoing learning
- Standard schedules: Monday to Friday with occasional shift variations depending on project needs
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