Workster

• Operate and maintain production GCP environments, ensuring availability, performance and scalability for critical applications and services • Implement and manage Infrastructure as Code using tools such as Terraform, Deployment Manager or similar, enabling repeatable and auditable deployments • Build, maintain and optimise CI/CD pipelines and deployment automation using tools like Cloud Build, Jenkins, GitLab CI or equivalent • Design and implement monitoring, alerting and observability solutions using Cloud Monitoring, Cloud Logging, Prometheus, Grafana and related tooling • Troubleshoot and resolve production incidents; perform root cause analysis and drive corrective and preventive actions to improve system reliability • Manage networking, load balancing, VPN/Interconnect, VPCs, Cloud DNS and related GCP networking components • Configure and operate compute, storage and database services (Compute Engine, GKE, Cloud SQL, Cloud Storage, BigQuery) following best practices for security and cost optimisation • Implement and maintain identity, access and security controls using Cloud IAM, Secrets Manager, KMS, and integrate with enterprise identity providers • Automate operational tasks and runbooks with scripting (Python, Bash, Go) and orchestration frameworks to reduce manual toil • Participate in on-call rotations and provide timely incident response and incident communications to stakeholders • Collaborate with developers, platform engineers and security teams to support continuous improvement, capacity planning and cost management • Produce and maintain high-quality operational documentation, runbooks, architecture diagrams and post-incident reports • Contribute to cloud migration, modernisation and platform standardisation programmes, helping to define operational standards and best practices

• Handle inbound customer enquiries via phone, email and chat in French and English • Provide accurate, complete and timely information in response to customer requests • Assess customer needs, offer appropriate solutions and ensure high levels of satisfaction • Manage order queries, product information, billing questions and general account support • Document interactions and update internal systems with clear and detailed case notes • Escalate complex issues to specialist teams according to established procedures • Collaborate with colleagues across departments to resolve cases efficiently • Maintain quality standards, meet performance targets and follow company policies

• Provide technical support to customers using healthcare technology products • Troubleshoot product and device-related issues while guiding customers through effective solutions • Assist with repair, replacement, and service-related processes when required • Deliver professional customer support via phone while ensuring a positive customer experience • Accurately document customer interactions and maintain detailed case records • Follow established procedures, compliance requirements, and quality standards • Escalate complex technical issues to the appropriate teams when necessary • Collaborate with internal departments to ensure timely issue resolution

• Listen and respond to customer queries via phone and email • Provide accurate, valid, and complete information based on customer requests • Identify and assess customer needs to ensure high levels of satisfaction • Deliver professional customer support while maintaining excellent service quality • Handle customer interactions in Czech and English • Work collaboratively with an international and supportive team

• Provide technical support to customers using healthcare technology products • Troubleshoot product and device-related issues while guiding customers through effective solutions • Assist with repair, replacement, and service-related processes when required • Deliver professional customer support via phone while ensuring a positive customer experience • Accurately document customer interactions and maintain detailed case records • Follow established procedures, compliance requirements, and quality standards • Escalate complex technical issues to the appropriate teams when necessary • Collaborate with internal departments to ensure timely issue resolution

• Respond to customer requests by phone, email or chat • Manage questions, complaints and requests for information • Ensure the monitoring and updating of customer files • Offer suitable solutions and build customer loyalty • Respect internal procedures and quality objectives • Forward complex requests to the relevant departments

• Customer service in French via phone (inbound/outbound), email, or chat • Knowledge of English is sometimes required (depending on the workplace) • Ensure customer satisfaction and provide professional customer support • Handle customer complaints, providing suitable solutions and alternatives within the given deadlines • Collaborate with other customer experts to resolve open cases • Maintenance and updating of internal systems • Exact tasks will be discussed according to the selected work position

• Define and execute the global product marketing strategy for the iGaming product suite, aligning roadmaps, launches and lifecycle campaigns with business goals • Own product positioning, messaging and value propositions tailored to multiple regulated markets and player segments • Lead and mentor a small product marketing team; set priorities, provide coaching and foster a collaborative, high-performance culture • Plan and manage product launches end-to-end, coordinating with product management, growth, CRM, creative and legal/compliance to ensure timely, compliant execution • Develop go-to-market playbooks, enablement materials and sales/partner resources to drive adoption and commercial outcomes • Use quantitative and qualitative insights (player analytics, A/B testing, user research) to shape messaging, feature prioritisation and campaign optimisation • Define KPIs for product marketing initiatives, monitor performance, and report on impact to senior stakeholders with actionable recommendations • Collaborate with regulatory, compliance and responsible gambling teams to ensure all product marketing activity meets local requirements and company policies • Represent product marketing in cross-functional forums and contribute to broader product and commercial strategy

• Provide consecutive and/or simultaneous interpretation in real time between Portuguese and English (and other languages when requested) • Facilitate conversations in contexts including medical consultations, legal appointments, insurance calls and public services • Ensure faithful, neutral and complete rendition of spoken messages, preserving tone, register and intent • Manage interpretation sessions via telephone and video platforms, following established protocols and time limits • Maintain strict confidentiality and professional boundaries at all times • Accurately document session details and complete required session logs in internal systems • Work to meet productivity and quality KPIs, including response times and client satisfaction metrics • Contribute feedback on processes, glossaries and cultural notes to support continuous improvement

• Provide real-time interpretation between Cape Verdean Creole and English • Facilitate communication in sectors such as medical, legal, and customer services • Ensure accurate and complete translation of spoken information • Maintain confidentiality and professionalism at all times • Handle calls and interactions in a structured and efficient manner • Adapt communication style depending on context and audience • Work with internal tools and systems to manage interpretation sessions