Welo Global

• Perform A/B preference testing of machine-generated translations from English into Farsi • Independently review an English source document alongside two machine-generated translations (Variant A and Variant B) • Select the preferred translation and provide a written justification for your choice • Review audio files and their corresponding transcriptions, evaluating accuracy, completeness, and overall quality • Assess both transcription quality and audio quality according to project guidelines • Complete assigned samples independently and within established timelines • Adhere strictly to project and client guidelines

• Managing translation and copy-editing tasks • Ensuring high-quality linguistic deliverables for assigned projects or accounts • Coordinating with freelancers and agencies • Maintaining language resources • Resolving terminology queries • Collaborating with clients and internal teams to enhance workflow efficiency • Performing copy-edit tasks • Performing on-demand translation tasks • Managing project-related queries • Ensuring good interaction among team members • Testing and qualifying new freelancers and vendors • Interacting with clients on linguistic matters • Participating in the development of new and improved working processes • Meeting or exceeding KPIs in terms of productivity and quality • Achieving the goals set by the team manager

• Review English source documents alongside two machine-generated Assamese translations. • Evaluate both variants based on accuracy, fluency, and overall translation quality. • Select the preferred translation and provide a clear written justification for your assessment. • Review audio files and their corresponding transcriptions, evaluating accuracy, completeness, and overall quality. • Assess both transcription quality and audio quality according to project guidelines. • Complete assigned samples independently and within established timelines. • Adhere strictly to project and client guidelines

• Evaluate and refine AI-generated summaries for locations on a maps product. • Ensure summaries are consistent, coherent, and aligned with guidelines. • Conduct research to verify information and refine content for clarity and readability. • Work as a language expert creating culturally accurate content.

• Performing copy-edit tasks on assigned projects or accounts • Performing on-demand translation tasks • Performing lead linguist role on assigned accounts • Taking ownership of deliveries that were translated internally or by external partners for one or more accounts into their target language • Preparing, managing and maintaining the language materials (including glossaries, Style Guides, work instruction) up to the quality standards and up to date as required by the account or project • Managing project-related queries • Ensuring good interaction among team members and resolving questions on terminology and language matters • Coordinating with freelancers, agencies and internal linguists on assigned projects or accounts • Testing and qualifying new freelancers and vendors as required • Developing and training of internal linguists/new and existing freelancers according to the accounts’ and Welocalize’s needs • Interacting with clients on linguistic matters as required • Participating in the development of new and improved working processes. Propose process improvements. • Meet or exceed the KPIs in terms of productivity, on time delivery, quality • Achieving the goals set by the team manager

• Managing translation and copy-editing tasks • Ensuring high-quality linguistic deliverables for assigned projects or accounts • Coordinating with freelancers and agencies • Maintaining language resources • Resolving terminology queries • Collaborating with clients and internal teams • Supporting broader team efforts through editing and quality initiatives

• Managing translation and copy-editing tasks • Ensuring high-quality linguistic deliverables for assigned projects or accounts • Coordinating with freelancers and agencies • Maintaining language resources • Resolving terminology queries • Collaborating with clients and internal teams to enhance workflow efficiency

• Lead and develop two distinct support teams: a Community Support team serving Welo Data's global rater community (onboarding, help desk, communications, user management), and a Tier 2 Internal Support team resolving escalated technical and operational issues from within Welo Data • Design, build, and maintain customer service automations, including AI-assisted workflows, self-service tooling, and intelligent routing, to reduce manual overhead and improve resolution speed and quality • Establish and continuously improve standard operating procedures across both support functions, ensuring consistency, measurability, and scalability • Define KPIs for both teams; own reporting cadences and use data to identify gaps, set priorities, and demonstrate improvement • Partner with stakeholders across Community Experience, Operations, Platform, and Technology teams to align support processes with broader business needs • Act as an escalation point for complex, ambiguous, or cross-functional support issues • Drive adoption of platforms and tooling (e.g. Zendesk, WeloWorks, Microsoft 365) across both teams, ensuring teams are getting maximum operational value • Support ad hoc operational requests from across the Welo Data organization.

• Lead and support a team of approximately 10 Quality Control Reviewers, ensuring consistent quality standards across the Spanish (Spain) locale. • Review reviewer feedback, audit quality, and ensure alignment with project guidelines. • Act as the primary quality point of contact for the Spanish (Spain) locale, resolving quality questions and escalating complex issues when necessary. • Conduct calibration sessions and provide structured coaching to improve reviewer performance. • Monitor quality trends, identify risks, and proactively address performance gaps. • Support the onboarding and development of new Quality Control Reviewers. • Collaborate with global Quality Teams to improve processes, documentation, and quality consistency across AI training tasks.

• Perform translations in one or more translation tools for assigned clients and projects • Translate various types of content, e.g. marketing, help, UI, or regulated content • Support the team with copy-edit tasks on selected content types • Master the standard CAT tools and tools associated with translation work for internal clients • Precisely follow the established translation process • Follow the style guide and overall client requirements • Improve based on corrections from senior team members and client reviewers • Keep track of personal error statistics • Participate in trainings and quality meetings • Meet KPIs in terms of productivity, on-time delivery, and quality