• Own and manage a portfolio of accounts, segmented by size, growth potential, and health status • Maintain a minimum 99% logo retention and 102%+ NRR through proactive identification and closure of expansion opportunities • Track MRR retention and MRR growth across your book — you understand and can speak to the dollar value of every account • Monitor leading indicators of account health: login frequency, task assignment rates, communication patterns, VA utilization, and email engagement signals • Navigate renewals 60–90 days before expiration, addressing concerns and negotiating terms proactively • Identify clients with additional hiring needs, build data-driven ROI cases for expansion, and guide clients toward solutions they haven’t yet articulated • Facilitate QBRs for growth and enterprise accounts with data-driven presentations showing value delivered: time saved, cost efficiencies, productivity gains • Build and maintain your own account health trackers and dashboards — do not rely solely on what the company provides • Analyze customer usage data, engagement metrics, and behavioral patterns to predict churn risk and expansion potential • Prepare monthly reports on portfolio health, retention metrics, expansion pipeline, and churn analysis

• Develop, manage, and execute sales strategy, sales plans, to achieve quarterly and annual goals • Maintain and continuously expand customer base with emphasis on major accounts • Communicate feedback to management on trends in market • Communicate major customer information, revenue target progress, and product forecasts with accuracy and on a regular basis • Attend local and national tradeshows • Create customer pricing strategies • Deliver technical presentations on products to customers • Ensure accurate information is presented to the customer in regarding product specifications and company information • Effectively manage time to deliver optimal territory results • Follow establishes company SOP and ISO 9001 Guidelines • Maintain a valid driver’s license with approval for Omega Bio-tek insurance company for drive suitability

Role Description The TPA Coordinator serves as the primary administrative liaison between All Claims Repairs and our Third-Party Administrator partners. This role is responsible for ensuring every TPA assignment is accepted promptly, documented accurately, updated consistently, and compliant with each program's requirements. This is not an entry-level position. We're looking for someone with at least 2 years of direct experience coordinating TPA restoration claims who can contribute immediately with minimal training. The ideal candidate thrives in a deadline-driven environment, enjoys organization, communicates exceptionally well, and understands that speed, accuracy, and responsiveness directly impact customer satisfaction and company revenue. Responsibilities - TPA Assignment Management - Monitor multiple TPA portals throughout the day for new assignments - Accept and dispatch new losses according to client service level agreements (SLAs) - Coordinate assignments across Ohio and Florida operations - Verify claim information and ensure jobs are assigned correctly - Track job status from assignment through completion - Portal & Documentation Management - Maintain accurate documentation in all required TPA platforms - Upload estimates, photos, drying documentation, invoices, and required reports - Ensure all milestones are completed on time - Monitor aging reports and proactively resolve outstanding items - Maintain compliance with individual TPA program requirements - Internal Coordination - Serve as the communication bridge between field teams, project managers, estimators, accounting, and TPAs - Follow up with internal teams to collect required documentation - Escalate issues that could impact compliance or customer satisfaction - Help prioritize work based on contractual deadlines - Customer & Partner Communication - Respond promptly to TPA coordinators and insurance representatives - Provide professional updates regarding job progress - Coordinate scheduling information when requested - Maintain positive working relationships with national account partners - Reporting & Quality Control - Review open jobs for missing documentation - Track KPI performance including response times and compliance metrics - Assist leadership with TPA scorecards and performance reporting - Identify process improvements to increase efficiency and client satisfaction Qualifications - Minimum 2 years of experience coordinating restoration claims through TPAs - Experience working for a restoration contractor (preferred) - Strong understanding of restoration workflows from emergency response through reconstruction - Experience using multiple TPA portals such as Contractor Connection, Contractor Network, Sedgwick, Alacrity, Next Gear, or similar platforms - Excellent written and verbal communication skills - Exceptional organizational and time management skills - Ability to manage dozens of active files simultaneously - Strong attention to detail - High level of professionalism and customer service Preferred Qualifications - Experience with Xactimate - Experience using Dash, PSA, Next Gear, Encircle, MICA, or similar restoration software - Familiarity with drying documentation and mitigation workflows - Understanding of insurance claims processes - Experience working remotely with distributed operations teams What Success Looks Like Within the first 90 days, you will: - Independently manage incoming TPA assignments - Maintain high compliance across all TPA programs - Meet or exceed required documentation timelines - Build strong relationships with operations teams in both Ohio and Florida - Help improve TPA scorecard performance Core Competencies - Organization - Attention to Detail - Accountability - Sense of Urgency - Communication - Problem Solving - Multitasking - Customer Focus - Teamwork Benefits - Fully remote position - Competitive compensation based on experience - Growing company with opportunities for advancement - Collaborative, supportive team environment - Opportunity to work with nationally recognized insurance partners and TPAs - Make a meaningful impact by helping property owners recover after unexpected losses

• Manage a portfolio of Core RIA client relationships • Drive client retention through proactive engagement • Monitor client health indicators and address issues • Conduct scaled business reviews and lead value conversations • Coordinate with internal teams to address client needs