Role Description The TPA Coordinator serves as the primary administrative liaison between All Claims Repairs and our Third-Party Administrator partners. This role is responsible for ensuring every TPA assignment is accepted promptly, documented accurately, updated consistently, and compliant with each program's requirements. This is not an entry-level position. We're looking for someone with at least 2 years of direct experience coordinating TPA restoration claims who can contribute immediately with minimal training. The ideal candidate thrives in a deadline-driven environment, enjoys organization, communicates exceptionally well, and understands that speed, accuracy, and responsiveness directly impact customer satisfaction and company revenue. Responsibilities - TPA Assignment Management - Monitor multiple TPA portals throughout the day for new assignments - Accept and dispatch new losses according to client service level agreements (SLAs) - Coordinate assignments across Ohio and Florida operations - Verify claim information and ensure jobs are assigned correctly - Track job status from assignment through completion - Portal & Documentation Management - Maintain accurate documentation in all required TPA platforms - Upload estimates, photos, drying documentation, invoices, and required reports - Ensure all milestones are completed on time - Monitor aging reports and proactively resolve outstanding items - Maintain compliance with individual TPA program requirements - Internal Coordination - Serve as the communication bridge between field teams, project managers, estimators, accounting, and TPAs - Follow up with internal teams to collect required documentation - Escalate issues that could impact compliance or customer satisfaction - Help prioritize work based on contractual deadlines - Customer & Partner Communication - Respond promptly to TPA coordinators and insurance representatives - Provide professional updates regarding job progress - Coordinate scheduling information when requested - Maintain positive working relationships with national account partners - Reporting & Quality Control - Review open jobs for missing documentation - Track KPI performance including response times and compliance metrics - Assist leadership with TPA scorecards and performance reporting - Identify process improvements to increase efficiency and client satisfaction Qualifications - Minimum 2 years of experience coordinating restoration claims through TPAs - Experience working for a restoration contractor (preferred) - Strong understanding of restoration workflows from emergency response through reconstruction - Experience using multiple TPA portals such as Contractor Connection, Contractor Network, Sedgwick, Alacrity, Next Gear, or similar platforms - Excellent written and verbal communication skills - Exceptional organizational and time management skills - Ability to manage dozens of active files simultaneously - Strong attention to detail - High level of professionalism and customer service Preferred Qualifications - Experience with Xactimate - Experience using Dash, PSA, Next Gear, Encircle, MICA, or similar restoration software - Familiarity with drying documentation and mitigation workflows - Understanding of insurance claims processes - Experience working remotely with distributed operations teams What Success Looks Like Within the first 90 days, you will: - Independently manage incoming TPA assignments - Maintain high compliance across all TPA programs - Meet or exceed required documentation timelines - Build strong relationships with operations teams in both Ohio and Florida - Help improve TPA scorecard performance Core Competencies - Organization - Attention to Detail - Accountability - Sense of Urgency - Communication - Problem Solving - Multitasking - Customer Focus - Teamwork Benefits - Fully remote position - Competitive compensation based on experience - Growing company with opportunities for advancement - Collaborative, supportive team environment - Opportunity to work with nationally recognized insurance partners and TPAs - Make a meaningful impact by helping property owners recover after unexpected losses

• Manage a portfolio of Core RIA client relationships • Drive client retention through proactive engagement • Monitor client health indicators and address issues • Conduct scaled business reviews and lead value conversations • Coordinate with internal teams to address client needs

• Responsible for protecting and growing revenue by partnering with clients • Assessing individual client needs to pinpoint areas for enhancement • Cultivating, sustaining, and expanding relationships with clients • Actively listening to client feedback and advocating on their behalf • Conducting regular account reviews to assess client satisfaction • Collaborating with the sales team to generate new business

• Deliver Sales Targets & Territory Performance • Develop and execute robust account plans to secure and exceed territory sales targets. • Continuously adjust plans based on customer insights, adoption ladder, competition, and market dynamics. • Analyze sales performance, activity metrics, and spending to ensure efficient, high‑impact territory management. • Contribute to accurate forecasting by providing timely, data‑based insights. • Market Knowledge & Opportunity Identification • Acquire in‑depth understanding of the therapeutic landscape, clinical stakeholders, treatment pathways, payer dynamics, and competition. • Routinely gather and interpret insights from customer interactions, Veeva usage, and available market data. • Identify, evaluate, and prioritize business opportunities; collaborate with the cross‑functional team to decide on optimal tactics. • Customer Engagement & Relationship Management • Build and maintain strong relationships with key opinion leaders, clinical specialists, pharmacists, and other stakeholders. • Conduct all promotional and non‑promotional interactions in full compliance with local regulations, industry codes, and Sobi policies.